Rehrmo 0 Posted March 25 Share Posted March 25 On iPad or phone, I can get the app and server it points at to load, albeit slowly, but on Apple TV I can’t even get the Home Screen to load. Just a wheel that spins… I saw in another thread about doing a token refresh but im not sure to perform that. Kind of an idiot when it comes to this level of tech any help would be appreciated. Link to comment Share on other sites More sharing options...
Luke 37154 Posted March 26 Share Posted March 26 HI there, can you please attach the emby server log from when the problem occurred? How to Report a Problem Thanks ! Link to comment Share on other sites More sharing options...
Rehrmo 0 Posted March 26 Author Share Posted March 26 Read through that page but don’t see how I’d be able to send the log file tbh. under settings, all I see is change server, display, playback, subtitles version 1.8.3 Link to comment Share on other sites More sharing options...
Luke 37154 Posted March 26 Share Posted March 26 4 hours ago, Rehrmo said: Read through that page but don’t see how I’d be able to send the log file tbh. under settings, all I see is change server, display, playback, subtitles version 1.8.3 Hi, you can get this log file from Emby Server, not the Emby Apple TV app. Are you connecting to your own Emby Server, or someone else's? Link to comment Share on other sites More sharing options...
Rehrmo 0 Posted April 15 Author Share Posted April 15 On 3/26/2024 at 1:45 PM, Luke said: Hi, you can get this log file from Emby Server, not the Emby Apple TV app. Are you connecting to your own Emby Server, or someone else's? Hi there, circling back on this. Where do I find the log file? I would be using my account to access someone else’ server Link to comment Share on other sites More sharing options...
Luke 37154 Posted April 15 Share Posted April 15 16 hours ago, Rehrmo said: Hi there, circling back on this. Where do I find the log file? I would be using my account to access someone else’ server HI, the server log is what I'd like to start with, so we'll need involvement from the owner of the server. There's no way for you to obtain that without them. Thanks. Link to comment Share on other sites More sharing options...
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