Luke 37112 Posted October 30, 2014 Share Posted October 30, 2014 can you post another log for comparison purposes? thanks. Link to comment Share on other sites More sharing options...
jluce50 118 Posted October 30, 2014 Share Posted October 30, 2014 I just upgraded to the latest version of MBT and I'm unable to play one of my movies. Subtitles are disabled, there are no embedded or external subtitles. When I click play it goes fullscreen but nothing happens. Just a black screen. I've attached the log (error appears to be at line 211). Server Version: 3.0.5395.0 MBT Version: 3.0.5413 theater-63546662708.txt Link to comment Share on other sites More sharing options...
jluce50 118 Posted October 30, 2014 Share Posted October 30, 2014 Okay, so this morning when I try it I get "There was an error processing the request", which wasn't happening yesterday. The computer rebooted overnight which may account for the difference. Also, the log now shows an error about the audio format not being supported. I'm trying to upload the log and a screenshot but it's saying I can only upload 5.59KB. That seems awfully small. What's up with that? Link to comment Share on other sites More sharing options...
jluce50 118 Posted October 30, 2014 Share Posted October 30, 2014 Here's the relevant section of the log: 2014-10-30 10:01:03.3715 Info - InternalDirectShowPlayer: Playing Let's Be Cops. Audio Renderer: Default, Madvr: True, xySubFilter: False, ParentID: 2ea8bf20712d41722f43c9fbd5571305 2014-10-30 10:01:03.3715 Info - InternalDirectShowPlayer: Playing Path \\1.1.1.5\Movies\Let's Be Cops (2014)\Lets Be Cops.mkv 2014-10-30 10:01:03.3715 Debug - InternalDirectShowPlayer: IsFullScreen: W: 1600 H: 900 Top: 0 Bottom: 900 Left: 0 Right: 1600 2014-10-30 10:01:03.5035 Debug - InternalDirectShowPlayer: Configure LAV Splitter 2014-10-30 10:01:03.5035 Debug - InternalDirectShowPlayer: Set preferred audio lang: eng 2014-10-30 10:01:03.5035 Debug - InternalDirectShowPlayer: SetSubtitleMode: 2014-10-30 10:01:03.5035 Debug - InternalDirectShowPlayer: SetPGSForcedStream: True 2014-10-30 10:01:03.5035 Debug - InternalDirectShowPlayer: SetPGSOnlyForced: False 2014-10-30 10:01:03.5035 Debug - InternalDirectShowPlayer: SetVC1TimestampMode: Auto 2014-10-30 10:01:03.5035 Debug - InternalDirectShowPlayer: SetSubstreamsEnabled: True 2014-10-30 10:01:03.5035 Debug - InternalDirectShowPlayer: SetStreamSwitchRemoveAudio: False 2014-10-30 10:01:03.5035 Debug - InternalDirectShowPlayer: SetUseAudioForHearingVisuallyImpaired: False 2014-10-30 10:01:03.5035 Debug - InternalDirectShowPlayer: SetMaxQueueMemSize: 256 2014-10-30 10:01:03.5035 Debug - InternalDirectShowPlayer: SetTrayIcon: True 2014-10-30 10:01:03.5275 Debug - InternalDirectShowPlayer: SetPreferHighQualityAudioStreams: True 2014-10-30 10:01:03.5275 Debug - InternalDirectShowPlayer: SetLoadMatroskaExternalSegments: True 2014-10-30 10:01:03.5275 Debug - InternalDirectShowPlayer: SetNetworkStreamAnalysisDuration: 1000 2014-10-30 10:01:03.9715 Debug - InternalDirectShowPlayer: GPU Model: LogMeIn Mirror Driver 2014-10-30 10:01:03.9715 Debug - InternalDirectShowPlayer: Current HWA Mode: None Desired Mode: DXVA2CopyBack 2014-10-30 10:01:03.9715 Debug - InternalDirectShowPlayer: Disable HWA support for: MPEG2DVD 2014-10-30 10:01:04.4196 Debug - InternalDirectShowPlayer: Added default audio renderer 2014-10-30 10:01:04.4451 Debug - InternalDirectShowPlayer: Add LAVAudio to the graph. 2014-10-30 10:01:04.4551 Debug - InternalDirectShowPlayer: Enable LAVAudio Runtime Config 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: Enable LAVAudio S/PDIF bitstreaming 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: Enable LAVAudio HDMI bitstreaming 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: Set LAVAudio auto AV Sync: True 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: Set LAVAudio Expand61: True 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: Set LAVAudio ExpandMono: True 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: Set LAVAudio ConvertToStandardLayout: True 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: Set LAVAudio audio EnableDRC: False 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: Set LAVAudio audio ShowTrayIcon: False 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: AC3 bitstreaming: True 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: EAC3 bitstreaming: True 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: TRUEHD bitstreaming: True 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: DTS bitstreaming: True 2014-10-30 10:01:04.4731 Debug - InternalDirectShowPlayer: DTSHD bitstreaming: True 2014-10-30 10:01:04.6766 Error - InternalDirectShowPlayer: InvokeOnPlayerThread Cannot play back the audio stream: the audio format is not supported. System.Runtime.InteropServices.COMException at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous) at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args) at System.Windows.Forms.Control.Invoke(Delegate method) at MediaBrowser.Theater.DirectShow.InternalDirectShowPlayer.InvokeOnPlayerThread(Action action, Boolean throwOnError) 2014-10-30 10:01:04.6766 Error - InternalDirectShowPlayer: Error beginning playback Cannot play back the audio stream: the audio format is not supported. System.Runtime.InteropServices.COMException at MediaBrowser.Theater.DirectShow.InternalDirectShowPlayer.InvokeOnPlayerThread(Action action, Boolean throwOnError) at MediaBrowser.Theater.DirectShow.InternalDirectShowPlayer.<PlayTrack>d__f.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at MediaBrowser.Theater.DirectShow.InternalDirectShowPlayer.<Play>d__1.MoveNext() And here's the media info for the audio track: English, 1509 Kbps, 48.0 KHz, 24 bits, 6 Channels, DTS Link to comment Share on other sites More sharing options...
jluce50 118 Posted October 30, 2014 Share Posted October 30, 2014 And just to clarify, this is happening with multiple movies (I'm guessing they have the audio format in common, but I haven't verified). I've never had a problem with 6 channel DTS before... Link to comment Share on other sites More sharing options...
babgvant 143 Posted October 30, 2014 Share Posted October 30, 2014 Can you check to see if it works any differently if you disable bit streaming? Link to comment Share on other sites More sharing options...
babgvant 143 Posted October 31, 2014 Share Posted October 31, 2014 I haven't been able to reproduce this issue. Can you tell me more about your configuration? Link to comment Share on other sites More sharing options...
jluce50 118 Posted October 31, 2014 Share Posted October 31, 2014 I'm running the latest MB server as a service on a Win7 Pro x64 machine. MBT is running on the same machine (connected to TV via HDMI). Max local bandwidth is set to 40mbps in MBT (not that it matters). Files are all stored locally on the pc. Not sure what other info might be helpful, so please let me know what else I can provide. Also, I can't attach it, but it will let me embed the media info, so here you go: Link to comment Share on other sites More sharing options...
Luke 37112 Posted October 31, 2014 Author Share Posted October 31, 2014 In addition to his question, he submitted a fix which I pushed as a beta . Link to comment Share on other sites More sharing options...
jluce50 118 Posted October 31, 2014 Share Posted October 31, 2014 (edited) Can you check to see if it works any differently if you disable bit streaming? Audio Bitstreaming Mode was set to "HDMI". I changed it to "None" and got the black screen again (no error this time... weird). I've attached the MBT log as well. Didn't see an error there either. Edit: There were no transcoding log entries created. I'm not sure if this is because it's playing directly or if an error occurs before it gets to that point. theater-63550344269.zip Edited October 31, 2014 by jluce50 Link to comment Share on other sites More sharing options...
jluce50 118 Posted October 31, 2014 Share Posted October 31, 2014 (edited) In addition to his question, he submitted a fix which I pushed as a beta . It should auto-update if I'm on the beta channel, right? I'm on v3.0.5417.530. Does that contain the fix? Edited October 31, 2014 by jluce50 Link to comment Share on other sites More sharing options...
babgvant 143 Posted October 31, 2014 Share Posted October 31, 2014 Can you zip a repro file and put it on GoogleDrive or OneDrive? Link to comment Share on other sites More sharing options...
jluce50 118 Posted October 31, 2014 Share Posted October 31, 2014 Can you zip a repro file and put it on GoogleDrive or OneDrive? Sorry, by "repro" do you mean one of the video files that won't play? Link to comment Share on other sites More sharing options...
babgvant 143 Posted October 31, 2014 Share Posted October 31, 2014 Yep. A file that I can use to reproduce the issue. Link to comment Share on other sites More sharing options...
jluce50 118 Posted November 1, 2014 Share Posted November 1, 2014 Just wanted to add that I'm not sure it's the audio that's the problem. I just played another movie with the exact same audio format and it played fine. Link to comment Share on other sites More sharing options...
jluce50 118 Posted November 1, 2014 Share Posted November 1, 2014 Man, that took FOREVER to upload . Anyway, here you go. Let me know if there's anything else I can provide. Download Link Link to comment Share on other sites More sharing options...
babgvant 143 Posted November 1, 2014 Share Posted November 1, 2014 Thx. DLing now. Link to comment Share on other sites More sharing options...
babgvant 143 Posted November 1, 2014 Share Posted November 1, 2014 The only way I've been able to reproduce the issue with this file is if I configure MBT to bit stream to a AR that doesn't support bit streamable formats. Can you double check that your default audio device hasn't gotten set to something it shouldn't be? Might also be worth a shot to try the WASAPI AR, with the end point explicitly set. Link to comment Share on other sites More sharing options...
jluce50 118 Posted November 1, 2014 Share Posted November 1, 2014 (edited) Bitstreaming Mode is set to HDMI, which is what it's always been. I changed the AR to WASAPI and that didn't make any difference. I went into Audio Settings to change the Audio Device (WASAPI) and discovered another bug: When I cycled through the options and it landed on this one, the +/- buttons got pushed out of view and now I can't change it! Update: I uninstalled MBT removing all traces. I went back in and set Bitstreaming Mode to "None" and Audio Device (WASAPI) to "AMD HDMI Output" (both independently and together) and the video still won't play. Edited November 1, 2014 by jluce50 Link to comment Share on other sites More sharing options...
jluce50 118 Posted November 1, 2014 Share Posted November 1, 2014 Is there a way to download previous versions of MBT? I'm happy to help you troubleshoot as long as it takes, but if we can't figure this out I'd like to have my home theater back... :-) Link to comment Share on other sites More sharing options...
babgvant 143 Posted November 1, 2014 Share Posted November 1, 2014 Update: I uninstalled MBT removing all traces. I went back in and set Bitstreaming Mode to "None" and Audio Device (WASAPI) to "AMD HDMI Output" (both independently and together) and the video still won't play. I will try to reproduce it on an AMD system. Maybe there's something going on there that I'm missing. Can you PM a complete log w/ verbosity set as high as it will go? Link to comment Share on other sites More sharing options...
Solution jluce50 118 Posted November 1, 2014 Solution Share Posted November 1, 2014 (edited) Well son of a *****, I found the problem! I was using Advanced Intros, but I had disabled it for my user by specifying no intro items. Apparently the newer MBT handles intros a bit differently and this stopped working. It saw that I had configured intros for my user, but because it was empty it just didn't play anything. Not sure why some files were able to play though. Anyway, I deleted the empty config for my user and now it works! Sorry I wasted so much of your time on this! Edited November 1, 2014 by jluce50 Link to comment Share on other sites More sharing options...
CodeGreen 1 Posted November 18, 2014 Share Posted November 18, 2014 Hello, I am experiencing a similar issue, and am hoping you can provide a little more details on your solution. I cannot find any settings, either in the UI or config files, related to Intros. Is this setting on MBS or MBT? Thank you! Link to comment Share on other sites More sharing options...
jluce50 118 Posted November 18, 2014 Share Posted November 18, 2014 The setting is in MBS. It sounds like you're not using the Advanced Intros plugin, so the setting will be in Playback -> Cinema Mode. Make sure trailers are completely disabled there. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now