TeraMan 3 Posted June 4, 2023 Share Posted June 4, 2023 Hi I use the AutoCollections plugin, to unify the movies that I have the same, the thing is when I want to download content that I have in various qualities (1080p and 4k) it always downloads the 1080p it never downloads the 4k, even if I select 4k. The Android client version is used, since the download option does not appear in the Andrpid TV version. The server is on Windows 10 Pro Tests you perform from mobile as in nvidia shield pro. Thank you very much for the help Link to comment Share on other sites More sharing options...
Luke 37167 Posted June 4, 2023 Share Posted June 4, 2023 Hi, what download quality did you select? Link to comment Share on other sites More sharing options...
TeraMan 3 Posted June 4, 2023 Author Share Posted June 4, 2023 Example I select 4k, but the download is 1080p (error) If I select 1080p, it downloads 1080p correctly. What I want is if I select 4k to be able to download the 4k photo for example Link to comment Share on other sites More sharing options...
Luke 37167 Posted June 4, 2023 Share Posted June 4, 2023 That drop-down is not used by the download feature. what options did you select in the download dialog box? Link to comment Share on other sites More sharing options...
TeraMan 3 Posted June 4, 2023 Author Share Posted June 4, 2023 I have it set like this (Image) Then I select the quality I want to watch/download and I give the option to download (Image) If there's something I'm doing wrong, I don't know anymore Link to comment Share on other sites More sharing options...
TeraMan 3 Posted June 5, 2023 Author Share Posted June 5, 2023 No idea? Is it possible that it generates some incompatibility? Do I have to configure something specific? thanks for the help Link to comment Share on other sites More sharing options...
Luke 37167 Posted June 5, 2023 Share Posted June 5, 2023 When you click download you get a download dialog box with options. What are you selecting there? Link to comment Share on other sites More sharing options...
TeraMan 3 Posted June 5, 2023 Author Share Posted June 5, 2023 I attach a video Put Dolby vision, which is 4k with a Dolby vision and HDR10 As you can see, the downloaded file is 1080p and not the selected one Test Emby.mp4 Link to comment Share on other sites More sharing options...
Luke 37167 Posted June 5, 2023 Share Posted June 5, 2023 Is the Emby for android? What version? Link to comment Share on other sites More sharing options...
TeraMan 3 Posted June 5, 2023 Author Share Posted June 5, 2023 yes Version 3.3.07 Link to comment Share on other sites More sharing options...
TeraMan 3 Posted June 7, 2023 Author Share Posted June 7, 2023 I just tried the new version 3.3.08 and same problem Link to comment Share on other sites More sharing options...
Luke 37167 Posted June 7, 2023 Share Posted June 7, 2023 4 hours ago, TeraMan said: I just tried the new version 3.3.08 and same problem What exactly happened? Link to comment Share on other sites More sharing options...
TeraMan 3 Posted June 8, 2023 Author Share Posted June 8, 2023 As indicated at the beginning, it only downloads in 1080p even if I select another quality Up I went to video Link to comment Share on other sites More sharing options...
TeraMan 3 Posted June 10, 2023 Author Share Posted June 10, 2023 Does anyone know where the problem could be? What solution can I have? Thank you. Link to comment Share on other sites More sharing options...
Luke 37167 Posted June 29, 2023 Share Posted June 29, 2023 What device and version of android are you on? Link to comment Share on other sites More sharing options...
TeraMan 3 Posted June 29, 2023 Author Share Posted June 29, 2023 (edited) I carry out the tests on an nvidia shield tv pro 2019 (Android 11) and on a mobile OnePlus (Android 13) Client Emby For Android Version 3.3.08 Server Version 4.7.13.0 In a Win 10 Pro Edited June 29, 2023 by TeraMan Link to comment Share on other sites More sharing options...
Luke 37167 Posted June 29, 2023 Share Posted June 29, 2023 Ok please do this. In the android app on the shield, please open the downloads settings page, then leave that screen, then can you capture the log from the android app? Thanks. Link to comment Share on other sites More sharing options...
TeraMan 3 Posted July 8, 2023 Author Share Posted July 8, 2023 (edited) Excuse me, but I can't locate the log on the Nvidia I do not get this route or enable viewing hidden files /Android/data/com.mb.android/files/logs Edited July 8, 2023 by TeraMan Link to comment Share on other sites More sharing options...
Luke 37167 Posted July 12, 2023 Share Posted July 12, 2023 Can you try downloading again on the Shield? Are you still having an issue with it? I tested downloading with the shield and it worked just fine. Link to comment Share on other sites More sharing options...
TeraMan 3 Posted July 16, 2023 Author Share Posted July 16, 2023 Download I can download. But if the content has more than one quality (1080p and 4k), I always download the 1080p, even if you select the 4k. as seen in the video I sent above. Is it possible that the problem is in the server application and not the client? Link to comment Share on other sites More sharing options...
Luke 37167 Posted July 20, 2023 Share Posted July 20, 2023 On 7/16/2023 at 7:13 AM, TeraMan said: Download I can download. But if the content has more than one quality (1080p and 4k), I always download the 1080p, even if you select the 4k. as seen in the video I sent above. Is it possible that the problem is in the server application and not the client? In the download dialog you select the quality that you want, and then it will automatically choose the appropriate version. Can you try that? Link to comment Share on other sites More sharing options...
TeraMan 3 Posted August 22, 2023 Author Share Posted August 22, 2023 I finally found a solution And it is to give the download order to the client that I want, and with the original quality If you want you can close this. thanks for everything Link to comment Share on other sites More sharing options...
Luke 37167 Posted August 24, 2023 Share Posted August 24, 2023 Hi, what do you mean by give the download order? Link to comment Share on other sites More sharing options...
TeraMan 3 Posted August 24, 2023 Author Share Posted August 24, 2023 from the server you indicate in which client you want the download and indicate original quality since the client does not give the option to select original quality that's how I solve it Link to comment Share on other sites More sharing options...
Luke 37167 Posted August 24, 2023 Share Posted August 24, 2023 The same options are in the client. Where are you looking for them in the client? Link to comment Share on other sites More sharing options...
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