Don't see thumbnails in new added movies/shows

[Przemek 54]

Hello, from few weeks after some server upgrades when I add new media I don't see any thumbnails. When I try to add new and search I also don't see anything. I must click in blank image and hope it's wright. After some time it change and it works.

Emby server ver. 4.7.6.0

 

Edited September 24, 2022 by Przemek

[Luke 37151]

Hi there, please attach the emby server log from when you tried to do this. Thanks.

[Przemek 54]

49 minutes ago, Luke said:

Hi there, please attach the emby server log from when you tried to do this. Thanks.

Hi, I try to find picture wright now to movie I already have and also was empty thumbnails. I attach emby log.
Regards.

embyserver (2).txt

[Happy2Play 8321]

A guess may be an issue in netcore 6.0.2.

Error is a little different though

2022-09-24 13:25:12.018 Error HttpClient: Error getting response from https://image.tmdb.org/t/p/original/kfS0frsBQT7CtMxRxI2zfvBwTWV.jpg
	*** Error Report ***
	Version: 4.7.6.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Linux version 5.10.0-18-amd64 (debian-kernel@lists.debian.org) (gcc-10 (Debian 10.2.1-6) 10.2.1 20210110, GNU ld (GNU Binutils for Debian) 2.35.2) #1
	Framework: .NET 6.0.2
	OS/Process: x64/x64
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.
	 ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid because of errors in the certificate chain: NotTimeValid
	   at System.Net.Security.SslStream.SendAuthResetSignal(ProtocolToken message, ExceptionDispatchInfo exception)
	   at System.Net.Security.SslStream.CompleteHandshake(SslAuthenticationOptions sslAuthenticationOptions)
	   at System.Net.Security.SslStream.ForceAuthenticationAsync[TIOAdapter](TIOAdapter adapter, Boolean receiveFirst, Byte[] reAuthenticationData, Boolean isApm)
	   at System.Net.Http.ConnectHelper.EstablishSslConnectionAsync(SslClientAuthenticationOptions sslOptions, HttpRequestMessage request, Boolean async, Stream stream, CancellationToken cancellationToken)
	   --- End of inner exception stack trace ---
	   at System.Net.Http.ConnectHelper.EstablishSslConnectionAsync(SslClientAuthenticationOptions sslOptions, HttpRequestMessage request, Boolean async, Stream stream, CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(HttpRequestMessage request)
	   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
	   at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
	   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
	   at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
	   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	Source: System.Net.Http
	TargetSite: Void MoveNext()
	InnerException: System.Security.Authentication.AuthenticationException: The remote certificate is invalid because of errors in the certificate chain: NotTimeValid
	Source: System.Private.CoreLib
	TargetSite: Void Throw()
	   at System.Net.Security.SslStream.SendAuthResetSignal(ProtocolToken message, ExceptionDispatchInfo exception)
	   at System.Net.Security.SslStream.CompleteHandshake(SslAuthenticationOptions sslAuthenticationOptions)
	   at System.Net.Security.SslStream.ForceAuthenticationAsync[TIOAdapter](TIOAdapter adapter, Boolean receiveFirst, Byte[] reAuthenticationData, Boolean isApm)
	   at System.Net.Http.ConnectHelper.EstablishSslConnectionAsync(SslClientAuthenticationOptions sslOptions, HttpRequestMessage request, Boolean async, Stream stream, CancellationToken cancellationToken)

But this error suggests a certificate error on provider site but I do not get this error but do not use this host platform.

Edited September 24, 2022 by Happy2Play

[Happy2Play 8321]

This may apply

.net core under linux throws “The remote certificate is invalid because of errors in the certificate chain: NotTimeValid” when communicating with HTTPS server having letsencrypt cert – .pQd's log (kudzia.eu)

But other Linux gurus will have to comment as it appears to be specific to this letsencrypt certificate.

[Luke 37151]

Are you able to update to a newer version of the .net runtime?

[Happy2Play 8321]

23 minutes ago, Luke said:

Are you able to update to a newer version of the .net runtime?

Is the platform limiting .Net as this shows 6.0.2 vs Windows showing 6.0.7 or is it just the platform builds?

[Luke 37151]

8 minutes ago, Happy2Play said:

Is the platform limiting .Net as this shows 6.0.2 vs Windows showing 6.0.7 or is it just the platform builds?

Oh wait I misread this. For some reason I thought this was on arch linux.

The runtime is embedded. We'll have a 4.7.7 update any day now with a newer runtime that may resolve this.

[Przemek 54]

On 9/25/2022 at 6:49 AM, Luke said:

Oh wait I misread this. For some reason I thought this was on arch linux.

The runtime is embedded. We'll have a 4.7.7 update any day now with a newer runtime that may resolve this.

Hi @Luke I have Emby ver. 4.7.8.0 and still have that problem. That's not annoing problem because it finds that images after some time but when I want to do it by myself it don't find. 
Edit. Now after I try to edit images and it failed to show thumbnails I go to Identify movie and then it find pictures. 
Regards.

[Luke 37151]

3 hours ago, Przemek said:

Hi @Luke I have Emby ver. 4.7.8.0 and still have that problem. That's not annoing problem because it finds that images after some time but when I want to do it by myself it don't find. 
Edit. Now after I try to edit images and it failed to show thumbnails I go to Identify movie and then it find pictures. 
Regards.

Can you please attach the emby server log from when you tried to do that? Thanks.

[Luke 37151]

@Przemek ?

[Przemek 54]

Hi, now when I fix that last added movies and XML problem. I can add posters.

[Luke 37151]

Well done.

[Przemek 54]

On 11/1/2022 at 12:24 AM, Luke said:

Well done.

Hmm, today I occur that situation again, but after I login again poster was there.

 

[Luke 37151]

Server log?

[Przemek 54]

11 minutes ago, Luke said:

Server log?

I will add tomorrow because I'm on smartphone now.

[Przemek 54]

11 hours ago, Luke said:

Server log?

Hi, Today I add new 3 movies. I can't add posters when I want to. I go to settings download Embyserver.txt and go to start page, then all posters was there. So it's not any great poroblem

Regards.

embyserver.txt

[Happy2Play 8321]

@LukeTwo Linux platforms with the same issue.  Looks to be specific to Let's Encrypt as I mentioned.

The remote certificate is invalid because of errors in the certificate chain: NotTimeValid

 

[Luke 37151]

Are you using a VPN?

[Przemek 54]

1 hour ago, Luke said:

Are you using a VPN?

Yes, I have Tailscale and Wireguard always on. Also use windscribe in deluge-vpn docker.
 

[Luke 37151]

Can you try turning those off and see how it compares? They could be interfering with these requests (likely are).

[Happy2Play 8321]

Also could you verify your datetime.

 

[Luke 37151]

Yea so far with two other users the problem was caused by their system date/time zone being wrongly configured.

[Przemek 54]

On 11/4/2022 at 7:57 PM, Luke said:

Can you try turning those off and see how it compares? They could be interfering with these requests (likely are).

Hi, I turn off Tailscale and download new movie (tv series are always OK). First I don't see poster but when I choose to edit thumbnails it search and I add without problems. 
Ps. My timezone is correct Europe/Warsaw in my dietpi server but I remember that it was recently upgrade many times on my system.

Regards.

[Przemek 54]

On 11/6/2022 at 4:40 AM, Luke said:

Yea so far with two other users the problem was caused by their system date/time zone being wrongly configured.

I see now that I have entry about timezones in Sonarr: `/usr/share/zoneinfo...`

There's no entry like that in Radarr so maybe that is reason.