Stellarat 12 Posted July 23, 2022 Share Posted July 23, 2022 (edited) Hi, I am new to Emby but was pleased to see that I could install it on my Samsung TV from their App Store. If I navigate to my profile I see: Emby for Samsung 1.0.94 Presumably this means that the store version is not up to date and that I should download and install the latest manually? Or is this version the stable version and I should stick with it for now? I ask because the first full movie I played buffered several times during playback with pauses of a good few seconds each time. The TV is connected to the server over ethernet. I took a picture of the stats for nerds on the TV: And there is a a dump of the server specs is below. Are my Server specs too low, or am I on an old version of the client with know issues? Or is it likly to be something else? Thanks for your time. Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406) Language: English (Regional Setting: English) System Manufacturer: System Model: BIOS: BIOS Date: 05/14/14 17:14:15 Ver: 04.06.05 (type: BIOS) Processor: Intel(R) Core(TM) i3-4010U CPU @ 1.70GHz (4 CPUs), ~1.7GHz Memory: 8192MB RAM Available OS Memory: 8120MB RAM Page File: 5517MB used, 9770MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 288 DPI (300 percent) System DPI Setting: 288 DPI (300 percent) DWM DPI Scaling: UnKnown Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DirectX Database Version: 1.0.8 DxDiag Version: 10.00.19041.1741 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel(R) HD Graphics Family Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device (POST) Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_20548086&REV_09 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 2160 MB Dedicated Memory: 112 MB Shared Memory: 2048 MB Current Mode: 3840 x 2160 (32 bit) (29Hz) HDR Support: Not Supported Display Topology: Internal Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.640625,0.330078), Green(0.300781,0.600586), Blue(0.150391,0.060547), White Point(0.280273,0.290039) Display Luminance: Min Luminance = 0.010000, Max Luminance = 1499.000000, MaxFullFrameLuminance = 799.000000 Monitor Name: Generic PnP Monitor Monitor Model: SAMSUNG Monitor Id: SAM0D3B Native Mode: 3840 x 2160(p) (60.000Hz) Output Type: HDMI Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported ) Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll Driver File Version: 20.19.0015.5058 (English) Driver Version: 20.19.15.5058 DDI Version: 12 Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.0 Hardware Scheduling: Supported:False Enabled:False Graphics Preemption: Primitive Compute Preemption: Thread group Miracast: Not Supported by WiFi driver Detachable GPU: No Hybrid Graphics GPU: Integrated Power P-states: Not Supported Virtualization: Not Supported Block List: DISABLE_HWSCH Catalog Attributes: Universal:False Declarative:False Driver Attributes: Final Retail Driver Date/Size: 16/08/2018 01:00:00, 39510760 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: {D7B78E66-4956-11CF-F4F0-5B00B5C2D935} Vendor ID: 0x8086 Device ID: 0x0A16 SubSys ID: 0x20548086 Revision ID: 0x0009 Driver Strong Name: oem3.inf:5f63e5341cc65b69:iHSWM_w10:20.19.15.5058:pci\ven_8086&dev_0a16 Rank Of Driver: 00D12001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT {9B8175D4-D670-4CF2-A9F0-FA56DF71A1AE} {8EFA5926-BD9E-4B04-8B72-8F977DC44C36} {91CD2D6E-897B-4FA1-B0D7-51DC88010E0A} {97688186-56A8-4094-B543-FC9DAAA49F4B} {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27} {FFC79924-5EAF-4666-A736-06190F281443} {F416F7BD-098A-4CF1-A11B-CE54959CA03D} {BF44DACD-217F-4370-A383-D573BC56707E} {D41289C2-ECF3-4EDE-9A04-3BBF9068A629} {2364D06A-F67F-4186-AED0-62B99E1784F1} {8C56EB1E-2B47-466F-8D33-7DBCD63F3DF2} DXVA2_ModeHEVC_VLD_Main {49761BEC-4B63-4349-A5FF-87FFDF088466} Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO MaxPlanes: 1 MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported PanelFitter Caps: Not Supported PanelFitter Stretch: Not Supported ------------- Sound Devices ------------- Description: SAMSUNG (Intel(R) Display Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000 Manufacturer ID: N/A Product ID: N/A Type: N/A Driver Name: IntcDAud.sys Driver Version: 6.16.0.3208 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 26/04/2018 01:00:00, 480176 bytes Other Files: Driver Provider: Intel(R) Corporation HW Accel Level: Emulation Only Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Edited July 23, 2022 by Stellarat Link to comment Share on other sites More sharing options...
Luke 37250 Posted July 23, 2022 Share Posted July 23, 2022 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
Stellarat 12 Posted July 23, 2022 Author Share Posted July 23, 2022 Hi Luke, Thanks for the link. From that I think you just need the logs? I started watching the movie at about 20:00. There are some errors before then to do with Auto Organise as I was trouble shooting some issues with Chef. Let me know if you need anything else, Thanks embyserver-63794131199.txt ffmpeg-remux-dec39c5d-f861-4ff6-99d0-1235bdec7656_1.txt Link to comment Share on other sites More sharing options...
Solution FrostByte 5060 Posted July 23, 2022 Solution Share Posted July 23, 2022 Try selecting the AC3 track before clicking play. TranscodeReasons=AudioCodecNotSupported 1 Link to comment Share on other sites More sharing options...
FrostByte 5060 Posted July 23, 2022 Share Posted July 23, 2022 BTW your TV is from 2016 and Samsung hasn't accepted app updates in the store for those models since 2021. If you want the current version, you will need to load it manually. Unfortunately, if you do that you will need to do it monthly. 1 Link to comment Share on other sites More sharing options...
Stellarat 12 Posted July 23, 2022 Author Share Posted July 23, 2022 (edited) Ah, ok, will do. So presumably this means that there isn't any sort of logic to automatically select the best available codec without transcoding, and that it's up to the user to do that before playing? There's no feature switch anywhere to enable anything like that? Thanks Edited July 23, 2022 by Stellarat Link to comment Share on other sites More sharing options...
Stellarat 12 Posted July 23, 2022 Author Share Posted July 23, 2022 2 minutes ago, FrostByte said: Unfortunately, if you do that you will need to do it monthly. Presumably that is because there is a release approximately every month rather than because Samsung replaces it with their version? Link to comment Share on other sites More sharing options...
FrostByte 5060 Posted July 23, 2022 Share Posted July 23, 2022 7 minutes ago, Stellarat said: Ah, ok, will do. So presumably this means that there isn't any sort of logic to automatically select the best available codec without transcoding, and that it's up to the user to do that before playing? There's no feature switch anywhere to enable anything like that? Thanks No, it will try to play which ever track is flagged as the default the first time. If that track isn't compatible, it then transcodes. If you need a list of compatible audio codecs they should be listed toward the back of your Samsung user's manual. However, there is a server option to remember the last audio track played so the next time you play thar movie it should automatically grab the right one Link to comment Share on other sites More sharing options...
FrostByte 5060 Posted July 23, 2022 Share Posted July 23, 2022 10 minutes ago, Stellarat said: Presumably that is because there is a release approximately every month rather than because Samsung replaces it with their version? Sort of. The manual download file is compiled on a Samsung server and they automatically put a time bomb in the app so it disables itself 30 days after compiling. This is because Samsung wants you to release apps through them and the store. This is so Samsung can run their own tests and to also make a profit. The manual updates are for testing only according to them. 1 Link to comment Share on other sites More sharing options...
Stellarat 12 Posted July 23, 2022 Author Share Posted July 23, 2022 1 minute ago, FrostByte said: Sort of. The manual download file is compiled on a Samsung server and they automatically put a time bomb in the app so it disables itself 30 days after compiling. This is because Samsung wants you to release apps through them and the store. This is so Samsung can run their own tests and to also make a profit. The manual updates are for testing only according to them. Ah, that's annoying! Looking through the releases it looks like the later releases have cosmetic and performance fixes and fixes for subtitles - are there any other fundamental fixes (such as with playback) which making updating strongly advised? Thanks Link to comment Share on other sites More sharing options...
FrostByte 5060 Posted July 23, 2022 Share Posted July 23, 2022 Off the top up my head not as far as playback, no. A couple of the bigger additions is chapter/timeline skipping and also Intro skipping for TV episodes. You could always manually install the latest, then check it out for 30 days (there was just an update yesterday). If the differences aren't worth the pain of installing every month then just delete it and the one in the store will still be available to install. Make sure the app is still in the store first though if you do that. As far as I know, they just aren't updating it for TVs older than 5 years. The last one they accepted should still be there though. Link to comment Share on other sites More sharing options...
Stellarat 12 Posted July 23, 2022 Author Share Posted July 23, 2022 Just now, FrostByte said: Off the top up my head not as far as playback, no. A couple of the bigger additions is chapter/timeline skipping and also Intro skipping for TV episodes. You could always manually install the latest, then check it out for 30 days (there was just an update yesterday). If the differences aren't worth the pain of installing every month then just delete it and the one in the store will still be available to install. Make sure the app is still in the store first though if you do that. As far as I know, they just aren't updating it for TVs older than 5 years. The last one they accepted should still be there though. Ok, great, thanks for the advice. BTW playback for the movie hasn't buffered at all yet and by this point it had already done so a couple of times - so looks like the transcoding was the issue (I'll mark that as the solution). Sorry to bother you with more questions but , if you have a few minutes perhaps you could help me out? 1. Would this issue have been prevented by the Premier edition? 2. Would you expect this transcoding to have been handled without any issues? 3. If so, it is likely to have been caused by an under specced server? Link to comment Share on other sites More sharing options...
FrostByte 5060 Posted July 23, 2022 Share Posted July 23, 2022 4 minutes ago, Stellarat said: Ok, great, thanks for the advice. BTW playback for the movie hasn't buffered at all yet and by this point it had already done so a couple of times - so looks like the transcoding was the issue (I'll mark that as the solution). Sorry to bother you with more questions but , if you have a few minutes perhaps you could help me out? 1. Would this issue have been prevented by the Premier edition? 2. Would you expect this transcoding to have been handled without any issues? 3. If so, it is likely to have been caused by an under specced server? Premiere will get you hardware assisted transcoding so the server can transcode faster if it supports it. This isn't converting video though, so not sure how much it would have helped here. As @SamES describes it the problem is on Samsung side. Even very fast servers can see the problem sometimes using the Samsung app. I have Premiere, but my server doesn't have a GPU for hardware assisted transcoding because I don't transcode. I don't even attempt converting. All my files have an alternate audio track I use. Even if I had a really fast server, I don't want any converting to happen after I click Play. I use my nVidia Shield if I want HD audio. Same goes with PGS subs. Always use SRT or ASS with the Samsung app. PGS subs will kill it if you don't have a fast server. It's a common issue though. As soon as I saw your title I figured you were trying to play an HD audio track. 2 Link to comment Share on other sites More sharing options...
Stellarat 12 Posted July 23, 2022 Author Share Posted July 23, 2022 16 minutes ago, FrostByte said: Premiere will get you hardware assisted transcoding so the server can transcode faster if it supports it. This isn't converting video though, so not sure how much it would have helped here. As @SamES describes it the problem is on Samsung side. Even very fast servers can see the problem sometimes using the Samsung app. I have Premiere, but my server doesn't have a GPU for hardware assisted transcoding because I don't transcode. I don't even attempt converting. All my files have an alternate audio track I use. Even if I had a really fast server, I don't want any converting to happen after I click Play. I use my nVidia Shield if I want HD audio. Same goes with PGS subs. Always use SRT or ASS with the Samsung app. PGS subs will kill it if you don't have a fast server. It's a common issue though. As soon as I saw your title I figured you were trying to play an HD audio track. Thanks for this, really useful! 1 Link to comment Share on other sites More sharing options...
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