CaptainSandwich 0 Posted April 23, 2020 Share Posted April 23, 2020 (edited) Hi All, I've recently migrated my installation over to the official Emby docker container on an Unraid server from a previous Windows setup. Settings were migrated across using the backup and restore plugin. Only user data was restored as obviously paths had changed in the migration process. Since the migration, I've found that many services are failing with a "Name or service not known" exception, similar to the below. Failing to retrieve metadata and plugin updates are the most obvious problems. 2020-04-23 19:52:21.760 Error App: Error in TheTVDB *** Error Report *** Version: 4.4.2.0 Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3 Operating system: Unix 4.19.107.0 64-Bit OS: True 64-Bit Process: True User Interactive: True Runtime: file:///system/System.Private.CoreLib.dll System.Environment.Version: 3.1.2 Processor count: 14 Program data path: /config Application directory: /system System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: Name or service not known ---> System.Net.Sockets.SocketException (0xFFFDFFFF): Name or service not known at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken) --- End of inner exception stack trace --- at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod) at Tvdb.TvdbSeriesProvider.DownloadSeriesZip(String seriesId, String idType, String seriesName, Nullable`1 seriesYear, String seriesDataPath, Nullable`1 lastTvDbUpdateTime, String preferredMetadataLanguage, String saveAsMetadataLanguage, CancellationToken cancellationToken) at Tvdb.TvdbSeriesProvider.DownloadSeriesZip(String seriesId, String idType, String seriesName, Nullable`1 seriesYear, String seriesDataPath, Nullable`1 lastTvDbUpdateTime, String preferredMetadataLanguage, CancellationToken cancellationToken) at Tvdb.TvdbSeriesProvider.EnsureSeriesInfo(Dictionary`2 seriesProviderIds, String seriesName, Nullable`1 seriesYear, String preferredMetadataLanguage, CancellationToken cancellationToken) at Tvdb.TvdbEpisodeProvider.GetMetadata(EpisodeInfo searchInfo, CancellationToken cancellationToken) at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken) Source: System.Net.Http TargetSite: Void MoveNext() InnerException: System.Net.Sockets.SocketException: Name or service not known Source: System.Private.CoreLib TargetSite: Void Throw() at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken) IP address of the server has not changed from the Windows installation, and the firewall setup has not changed either. Docker is also new to me, so I couldn't say for certain, but I don't think this is a firewall problem? The server is behind a reverse proxy, which is successfully providing SSL certificates and allows for remote browsing/playback so not sure if this may be a factor. In any case, port 8096 is also forwarded to the server. Also not sure if it may be related or an application-specific issue; Sonarr does not display cover images for shows from the "Add new series" page, however it does successfully retrieve images when the series has been added. Radarr works fine. Full log has been attached, can anyone provide any wisdom or next steps for troubleshooting? Thanks. EDIT: Added docker port mappings, since it's probably relevant. embyserver.txt Edited April 23, 2020 by CaptainSandwich Link to comment Share on other sites More sharing options...
BAlGaInTl 279 Posted April 23, 2020 Share Posted April 23, 2020 I'm not an expert on the subject, but I do use Unraid. Did you set this up manually, or did you use the container from the Unraid apps? Is there a reason you are using the "host" network instead of "bridge"? I'm using bridge, and everything is working great with a very similar setup. Link to comment Share on other sites More sharing options...
CaptainSandwich 0 Posted April 23, 2020 Author Share Posted April 23, 2020 Did you set this up manually, or did you use the container from the Unraid apps? Is there a reason you are using the "host" network instead of "bridge"? It was setup from the official Emby docker container using the Community Apps plugin. To be honest, I can't even remember changing the network mode so can't really give an explanation as to why it's configured to host. Overnight, I performed a force update on the container and since then things seem to be working pretty well. Metadata retrieval is working and the log has cleared up. Not sure whether there's still some underlying issue that may return, or why this might have (temporarily?) resolved it, but I'll report back if there are any further issues. Thanks for the reply, BAIGaInTI. Link to comment Share on other sites More sharing options...
BAlGaInTl 279 Posted April 24, 2020 Share Posted April 24, 2020 It was setup from the official Emby docker container using the Community Apps plugin. To be honest, I can't even remember changing the network mode so can't really give an explanation as to why it's configured to host. Overnight, I performed a force update on the container and since then things seem to be working pretty well. Metadata retrieval is working and the log has cleared up. Not sure whether there's still some underlying issue that may return, or why this might have (temporarily?) resolved it, but I'll report back if there are any further issues. Thanks for the reply, BAIGaInTI. You're welcome. Hopefully everything continues to go smoothly and this was just a hiccup. I love running Emby in Docker. Link to comment Share on other sites More sharing options...
CaptainSandwich 0 Posted May 3, 2020 Author Share Posted May 3, 2020 So, I found that this problem came back. It was just after I had rebooted the unraid server and the Emby container auto started. I found that restarting the container resolved the issue again and it hasn't returned since (has been roughly 6 days). The server is yet to be rebooted again, but if the issue returns on next reboot, I suspect it may be related to the auto-start/timing relative to a server boot. Will continue to monitor. Link to comment Share on other sites More sharing options...
Luke 37068 Posted May 3, 2020 Share Posted May 3, 2020 Thanks, let us know ! Link to comment Share on other sites More sharing options...
CaptainSandwich 0 Posted May 9, 2020 Author Share Posted May 9, 2020 Alright, so first server reboot in about 12 days and the "Name or Service not known" exception is back immediately after the EmbyServer container autostarted. Restarted the container and there were no such errors in the new log, and Emby immediately downloaded a new TVDB plugin update. I think it's definitely somehow related to autostart of the container on server startup, so working around it is pretty straightforward at the moment. EmbyServer log files have been attached. Also a copy/paste of the EmbyServer container log from Unraid's WebUI after container restart. No timestamps in this one, and I assume it resets with the container? Unfortunately I didn't get a copy of this log whilst Emby was reporting the 'name or service' error. Does anyone know where docker log files are stored in unraid? embyserver_after_server_restart.txt docker_log_after_container_restart.txt embyserver_after_container_restart.txt Link to comment Share on other sites More sharing options...
Luke 37068 Posted May 9, 2020 Share Posted May 9, 2020 Is it possible the server started up before the network fully initialized? Link to comment Share on other sites More sharing options...
alturismo 37 Posted May 9, 2020 Share Posted May 9, 2020 (edited) may just add a delay on startup, docker tab, upper right switch from basic to advanced view on the right u can add a delay in seconds ... sample see attachement, wait 20 = wait 20 seconds on startup Edited May 9, 2020 by alturismo 1 Link to comment Share on other sites More sharing options...
CaptainSandwich 0 Posted May 22, 2020 Author Share Posted May 22, 2020 Is it possible the server started up before the network fully initialized? I suppose it's possible. I'm not sure any of the logs I've been looking at in Unraid have sufficient detail to help in troubleshooting this though. may just add a delay on startup, docker tab, upper right switch from basic to advanced view on the right u can add a delay in seconds ... sample see attachement, wait 20 = wait 20 seconds on startup Added a 30 second delay after you posted this. Just rebooted the server again tonight for the first time in a few weeks and it looks like Emby has started and is running without any of the name or service not known errors. There were a couple of container updates recently, so either one of those has resolved the original issue or the delay works around it. In any case, it seems to be working for now. Thanks for your help guys, I'll post back if I see the error return. Link to comment Share on other sites More sharing options...
Luke 37068 Posted May 22, 2020 Share Posted May 22, 2020 Thanks for the feedback. Link to comment Share on other sites More sharing options...
DogBronson 3 Posted April 30, 2022 Share Posted April 30, 2022 Hello I'm new to Emby, switching over from Plex. So far, so good. I've been setting up my music library and things had worked fine for a while, artists and albums both download appropriate images and info. This no longer happens, however. As you can see, no artist info, no images (except for the one I supplied for the album). OK, fine, no big deal. I'll enter the info to Identify the artist myself: Entering the name and id yields no result. The ID is correct. This happens with albums, as well. Searching for new album art also yields no results even though it was fine until sometime yesterday. I still have the musicbrainz, fanart, audiodb plugins installed. The swirl as if it is searching pops up for half a second and disappears. The albums and artists which were identified previous to this issue will still show results if I do a new search for them, strangely. I tested by creating a new library, still the same problem. Movies and TV Shows do not have this issue. Link to comment Share on other sites More sharing options...
Abobader 2945 Posted April 30, 2022 Share Posted April 30, 2022 Hello DogBronson, ** This is an auto reply ** Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team Link to comment Share on other sites More sharing options...
Luke 37068 Posted April 30, 2022 Share Posted April 30, 2022 Hi, there is currently an issue with our musicbrainz server that we're looking into. We'll let you know when the situation is resolved. Thanks. Link to comment Share on other sites More sharing options...
ntilagoa 12 Posted April 30, 2022 Share Posted April 30, 2022 Hi Is this problem already adressed? I also have this problem. Images do not show up for artists music database 1 Link to comment Share on other sites More sharing options...
Luke 37068 Posted April 30, 2022 Share Posted April 30, 2022 2 minutes ago, ntilagoa said: Hi Is this problem already adressed? I also have this problem. Images do not show up for artists music database @ntilagoa please see my response above. Thanks. Link to comment Share on other sites More sharing options...
DogBronson 3 Posted April 30, 2022 Share Posted April 30, 2022 1 hour ago, Luke said: Hi, there is currently an issue with our musicbrainz server that we're looking into. We'll let you know when the situation is resolved. Thanks. Thanks for the heads up! Link to comment Share on other sites More sharing options...
ppatou 1 Posted September 16, 2022 Share Posted September 16, 2022 Hello, I have exactly the same problem with a new installation on OMV. The 50 .. 70 first artists and albums are found automatically when the files are downloaded in the Emby directory. but above this limit every new entry has no muzicbrainz id and introcucing it manually + "identify" give no results. Is this bug still present in the 4.7.6.0 ? IS there a way to solve it ? Thanks Ppatou 1 Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted September 16, 2022 Share Posted September 16, 2022 @ppatou Please provide specific examples and server log. Link to comment Share on other sites More sharing options...
ppatou 1 Posted September 16, 2022 Share Posted September 16, 2022 Hello, Thanks for quick reaction Here are the requested info : Found 2 types of errors : 2022-09-13 20:25:30.355 Error App: Error in Dynamic Image Provider 2022-09-13 23:12:34.796 Error Server: Error processing request In attachment the full log Hope this can help ...Have a good evening Ppatou embyserver-63798710400.txt Link to comment Share on other sites More sharing options...
Luke 37068 Posted September 16, 2022 Share Posted September 16, 2022 HI, please try refreshing the metadata on these artists and see if it helps. Link to comment Share on other sites More sharing options...
ppatou 1 Posted September 17, 2022 Share Posted September 17, 2022 Hello I did that several times and no change !! Also identify with the musicbrainz id give no results. In the metadata folder all the artist with pictures and text have a directory, the ones without details have no directory. Some that I add manually have a directory without the musicbrainz id. Link to comment Share on other sites More sharing options...
Luke 37068 Posted September 17, 2022 Share Posted September 17, 2022 8 hours ago, ppatou said: Hello I did that several times and no change !! Also identify with the musicbrainz id give no results. In the metadata folder all the artist with pictures and text have a directory, the ones without details have no directory. Some that I add manually have a directory without the musicbrainz id. I wouldn't focus on those folders. Please provide an example of when you refreshed metadata and attach the corresponding emby server log from that. Thanks. Link to comment Share on other sites More sharing options...
ppatou 1 Posted September 17, 2022 Share Posted September 17, 2022 Hello At 23:09 h I ask update metadata from Katie Melua and get following log : 2022-09-17 23:09:35.502 Info HttpClient: GET https://musicbrainz.emby.tv/ws/2/artist/?query="Katie Melua"&dismax=true 2022-09-17 23:09:45.526 Error HttpClient: Error getting response from https://musicbrainz.emby.tv/ws/2/artist/?query="Katie Melua"&dismax=true Full log in attachment. But something strange ... the system make continuously requests to musicbrainz even without asking to refresh and all give same error back ?? Hope you can understand what is going wrong !! update_metadata_katie_melua.txt emby-server-continuous error log.txt Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted September 17, 2022 Share Posted September 17, 2022 (edited) @ppatouThe links work here but you appear to have a network issue for these services. System.Net.Http.HttpRequestException: Resource temporarily unavailable (musicbrainz.emby.tv:443) System.Net.Http.HttpRequestException: Resource temporarily unavailable (www.theaudiodb.com:443) System.Net.Http.HttpRequestException: Resource temporarily unavailable (webservice.fanart.tv:443) Edited September 17, 2022 by Happy2Play Link to comment Share on other sites More sharing options...
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