limerick 2 Posted March 23, 2022 Share Posted March 23, 2022 (edited) Not really sure where the right place to ask is, but I find myself unable to login to Emby Connect. I have reset the password 4 times successfully, but then when I try to login it gives me "Invalid username or password. Please try again." I do not have caps lock on, have copy/pasted direct from my password manager, have pasted into a non-password field to be 100% sure it is pasting correctly, but no luck whatsoever Edit: I have also tried multiple computers, multiple browsers, the IOS app, no luck Hopefully someone here can help point me in the right direction! Thanks Edited March 23, 2022 by limerick Link to comment Share on other sites More sharing options...
Abobader 2952 Posted March 23, 2022 Share Posted March 23, 2022 Hello limerick, ** This is an auto reply ** Please wait for someone from staff support or our members to reply to you. It's recommended to provide more info, as it explain in this thread: Thank you. Emby Team Link to comment Share on other sites More sharing options...
GrimReaper 3325 Posted March 23, 2022 Share Posted March 23, 2022 Is it your server you're trying to connect to or someone else's? Link to comment Share on other sites More sharing options...
pwhodges 1537 Posted March 23, 2022 Share Posted March 23, 2022 Have you had an invitation to Emby Connect? You needto have had a server login tied to your Connect account for it to do anything. Paul Link to comment Share on other sites More sharing options...
limerick 2 Posted March 24, 2022 Author Share Posted March 24, 2022 (edited) My server and I have also been using Emby and Emby Connect for years without issue which makes it really odd. Edit: I actually have two servers linked at the moment - one I am decommissioning and my new one. I can connect to it fine locally. I see it in the IOS App but can’t login with Emby Connect Edited March 24, 2022 by limerick update Link to comment Share on other sites More sharing options...
Happy2Play 8332 Posted March 24, 2022 Share Posted March 24, 2022 Not sure as I just tested on my iphone connecting on wifi and cell data via Connect without issue. Have you tried going to the server locally and unlinking Connect Username and hit save, and relinking Connect Username and hitting Save? Link to comment Share on other sites More sharing options...
limerick 2 Posted March 24, 2022 Author Share Posted March 24, 2022 No change after doing that :( Link to comment Share on other sites More sharing options...
Happy2Play 8332 Posted March 24, 2022 Share Posted March 24, 2022 Which screen are you getting? Link to comment Share on other sites More sharing options...
limerick 2 Posted March 24, 2022 Author Share Posted March 24, 2022 (edited) The first one. Also of note, I can sign into https://emby.media/community with no issues at all, it is only https://app.emby.media that rejects the password… Edit: For additional clarity, I got the other one when logging in directly to the server and unlinking and re-linking the account. I also tried linking by email and by username - neither helped. The passwords for the local user and the Emby Connect / Community Forum accounts are different but for sake of completeness, I tried the local password too but still no luck. Edited March 24, 2022 by limerick Link to comment Share on other sites More sharing options...
Happy2Play 8332 Posted March 24, 2022 Share Posted March 24, 2022 Somewhat out of ideas. Do you get the same results using Email address instead of username? Since I see the lock that would be HTTPS, do you get the same results with http://app.emby.media? Link to comment Share on other sites More sharing options...
limerick 2 Posted March 24, 2022 Author Share Posted March 24, 2022 Yeah, it was initially http, so I flipped it to https to see if that would somehow help - it didn’t And yes, I have tried both linking by email and by ID, and logging in with both email and ID for each linking combination Link to comment Share on other sites More sharing options...
Luke 37179 Posted March 24, 2022 Share Posted March 24, 2022 Do you have a desktop machine you can try this with as well? Link to comment Share on other sites More sharing options...
limerick 2 Posted March 24, 2022 Author Share Posted March 24, 2022 (edited) Yes, I have tried this on a Windows laptop, Mac Desktop (the actual server itself), iPhone, and iPad - all with the same result. Edited March 24, 2022 by limerick clarity Link to comment Share on other sites More sharing options...
Luke 37179 Posted March 24, 2022 Share Posted March 24, 2022 OK, using a desktop, can you capture the contents of the browser debug console? Thanks. Link to comment Share on other sites More sharing options...
limerick 2 Posted March 24, 2022 Author Share Posted March 24, 2022 Sure, here it is Link to comment Share on other sites More sharing options...
ebr 14948 Posted March 24, 2022 Share Posted March 24, 2022 Hi. Would you mind trying this again? Thanks. Link to comment Share on other sites More sharing options...
limerick 2 Posted March 25, 2022 Author Share Posted March 25, 2022 Did you end up doing something because, yes, it works now! Curious as to what the underlying cause was. Thanks! 1 Link to comment Share on other sites More sharing options...
Solution ebr 14948 Posted March 25, 2022 Solution Share Posted March 25, 2022 Excellent. Yes, we discovered an issue with email addresses with special characters. Yours has a "+". Thanks for confirming. 1 Link to comment Share on other sites More sharing options...
limerick 2 Posted March 25, 2022 Author Share Posted March 25, 2022 Cool, I thought that might be an issue, but figured since the username and password reset itself worked it probably wasn’t - thanks for confirming and the assistance! 1 Link to comment Share on other sites More sharing options...
jonsaville 0 Posted March 25, 2022 Share Posted March 25, 2022 Sorry to pile on here, but I've been unable ever to sign in to app.emby.media. I can reset my password, which drops me into these forums. But when I try to login to "Sign in with Emby Connect" it always fails with a 404 when POSTing to https://connect.emby.media/service/user/authenticate Screencap is from Firefox, but same thing happens in Brave, Chrome etc. Tried reducing browser security level to no avail. My email address / username do not have any weird characters Hope you can help. I've got Emby Premiere via an iOS sub, but I'd really like to replace that with a direct sub and generally move forward. But can't do that if I can't sign in Link to comment Share on other sites More sharing options...
pwhodges 1537 Posted March 26, 2022 Share Posted March 26, 2022 Have you tried deleting and re-making the link between your user on your server and your Connect user? Paul Link to comment Share on other sites More sharing options...
Luke 37179 Posted March 26, 2022 Share Posted March 26, 2022 On 3/25/2022 at 1:04 PM, jonsaville said: Sorry to pile on here, but I've been unable ever to sign in to app.emby.media. I can reset my password, which drops me into these forums. But when I try to login to "Sign in with Emby Connect" it always fails with a 404 when POSTing to https://connect.emby.media/service/user/authenticate Screencap is from Firefox, but same thing happens in Brave, Chrome etc. Tried reducing browser security level to no avail. My email address / username do not have any weird characters Hope you can help. I've got Emby Premiere via an iOS sub, but I'd really like to replace that with a direct sub and generally move forward. But can't do that if I can't sign in What user are you trying to login with? Link to comment Share on other sites More sharing options...
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