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Provide mediainfo from one that works and one that doesn't, it will be apparent if it has an HDR fallback - the profile tells the story.

You can restore just user data instead of the entire configuration.

It could also delete metadata, or incorrectly alter it, depending on the item and the metadata available.

So fallback is encoded in the mkv? It was a 43" TV in my bar so I just updated it to a Hisense TV that supports Dolby Vision. The 24" in the kitchen isn't worth the bother..

So try the new one , as I say it will be used by Ukrainian kids in Ukraine who have never encountered Emby before , your sure the new one - sorry if repeating myself just want to be sure

So try the new one , as I say it will be used by Ukrainian kids in Ukraine who have never encountered Emby before , your sure the new one - sorry if repeating myself just want to be sure

The time for updates and logs is showing incorrectly

Can you try restarting the tv?

You can also sign up for the beta through the store and not have to sideload. This will also provide automatic updates as they come.

Right we haven't added options for that to the home page yet.

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

Hi, we suggest the standard Emby for Android app.

Up to you right now. I'd suggest trying the universal app and see if you like its features and presentation.

You would have to uninstall the current version of the app to go back a version, and it would remove all of your saved settings. Sign up for the beta as EBR has suggested and report any problems if you are still experiencing them. The latest beta version is 2.1.54, which is available to download here. Once downloaded, you will need to sideload it onto your Shield. Which model Shield do you have?

Hi. The ones that work have an HDR fallback and the ones that don't work, don't.

Hi. We do not officially support going backwards to old versions. The beta should solve your issues or you can use the standard app. Thanks.

Hi. Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares? Thanks. FYI you can easily past screen shots or any image right into a forum topic out here.

I am not exactly sure if I should put this here or in the server sub thread. I use Emby for Windows server beta and generally keep it up-to-date every time there is a new update. I also use Google TV devices such as the ONN Google TV or a native Google TV app built into the TV when playing Dolby Vision files. Sometimes they fail completely or sometimes I get the green and purple hues. Other times they play fine. This seems to be file specific and occurs on TV's that don't natively support Dolby Vision. Is this due to encoding or an issue with transcoding or an issue with the playback device?

Hi, there's already an open request for this or something functionally equivalent. Please join in and contribute to the existing discussion at:

It would enhance the presentation for all users on the system, as it would fill-in missing metadata. This may be a personal niche request, but I think it would be valid for more people than just me.

Fresh install, and loose all my users data? That's out of a question. Seriously now, something has to be done about this. Continuing to deflect and pretend it isn’t a server-side issue is not helping. The only way to refresh the cast gallery is to open every single movie and tv show and scroll through all actors, so the Emby server can load each person and replace the broken image icon with a person icon. Then you have to refresh the metadata. Just entering the movie or show isn’t enough. Only the first cast page updates, and I have to keep pressing the right arrow on the cast list repeatedly to force it to fix every actor's missing photo.

See attached PDF of screen shots EmbyContinueWatchingIssue.pdf

Then that would be a fresh install. I'm sorry that we haven't added a recovery for this specific situation.

Well for one it would change the presentation of that item for all users on the server.

there is a plugin for user recomendations, if recommending media items to other users is what you meant.