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I am well aware of the process, and as i mentioned in the comment just above yours I have followed it.

Yes, but it is likely configuration of the proxy that is not compatible with the Roku system or the TV. Nothing in the app has changed with regard to requesting images.

Can we please look at a specific example of this?

Can you define that or show us a picture?

Can you create a video recording of the issue occurring? Perhaps I can spot something then.

What exactly freezes?

Can we see screenshots before and after? My guess is that beforehand they did not have episode numbers.

It was not the firewall, I run a proxy in between. Roku will not work through the proxy, it has to be directly connected to the emvy docker. Every other device runs through the proxy. I still believe there is something going on between Roku and the proxy as the roku never requests images and has issues with playback through the proxy.

Jinx!

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

Glad you figured it out. Since changing your firewall rules fixed it doesn't it appear obvious it was the firewall that was causing the issue?

Hi. Constantly changing what? It isn't the final solution.

I think this is a WebVTT issue but am not certain. The Android app appears to playback a recorded file with these captions properly. It doesn't however display them live. I have an AppleTV with the Emby client and it is displaying them properly on both live and recordings. The AndroidTV app doesn't work for either the live stream or the recording.

Also are you really on firefox 76? for some reason it is sending HEAD requests before every single GET, which is filling up your server log with 404 responses. I've done some brief investigation and it seems it was never normal for firefox to do that, so could be an option set on the browser, or an extension. I don't know if that's contributing to your issue but it's certainly making the logs harder to read.

@Luke, can you help me with this? How do I fix the graphic, ideally by getting it to use the one embedded in the MP3 files? It's still stuck with the wrong image. If this is a cache problem, how do I force it to purge the cache for this album? Thanks!

Also the authentication error is being returned by your smb share: 2026-09-16 09:58:28.367 Error UserLibraryService-0HNOBD8PTDKNV:00000074: Error processing request *** Error Report *** Version: 4.9.5.0 Command line: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -pidfile /var/run/emby-server.pid -defaultdirectory /share/CACHEDEV1_DATA/Public -updatepackage emby-server-qnap_{version}_x86_64.qpkg -noautorunwebapp Operating system: Linux version 5.10.60-qnap (root@mini-builder-01) (x86_64-QNAP-linux-gnu-gcc (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) 4.9.2, GNU ld (G OS/Process: x64/x64 Framework: .NET 8.0.25 Runtime: share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/System.Private.CoreLib.dll Processor count: 8 Data path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata Application path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system System.IO.IOException: System.IO.IOException: Authentication Failed.

Emby SDK Documentation: Getting your Plugin in the catalog

What makes you think it didn't work?

Why would you not have it use the ones in networks by default then whatever is in networks we could change to our liking ?

It didn't work. I literally tried it and reported back that it didn't work. I have also updated the server and it is still happening. Also, it's not just an image. I would ask to review my posts, but the link doesn't even go to a proper page (The Authorization Failed page from the second screen shot in my original post). I think something associates the itemId for the actor as a different object type (not an actor, basically).

Both apps of amazon as available in the published amazon store running with new beta server latest published edition The older Amazon Fire TV app (still my favourite) is running great on the new server, but the recording feature needs some work. If you click record series in guide It blindly records every episode on every channel, no optuons or way to select otherwise and even when I change the settings in the schedule screen in live tv, the classic Firestick app doesn’t update—I have to go to the web app, live tv, schedule to adjust the settings then they save. Could someone please fix this and make it so the app sgows settings and remembers options for next time please (also the schedule needs fixed as any adjustments made are just ignored by the server) The newer Android replacement app for Firestick works well with most of the features, issues i have noted so far are, the main TV guide freezes halfway down, forcing me to exit and reopen the screen multiple times just to see all the channels. The mini guide (this is the one you can bring up while watching tv) also has a major bug where it gets stuck on the screen as a ghost image, only way to get rid of this when it locks in place is to press home button on amazon remote, go to settings then apps and force stop the app. Not ideal when watching a TV programme making the app practically unusable for live TV. I’ve reported this before, so please check my history for the photos and details I previously sent again can the relevant team please look into this.

Last question I promise. I'm seeing a lot of this in the logs. Is that normal? Is that due to the throttling probably? I 'm guessing I should just be patient and sleep well knowing that it is working? lol 2026-09-16 00:00:32.448 Error App: Error downloading trailer for Red Sonja *** Error Report *** Version: 4.10.0.40 Command line: C:\Users\scott\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp Operating system: Microsoft Windows 10.0.19045 OS/Process: x64/x64 Framework: .NET 8.0.30 Runtime: C:/Users/scott/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll Processor count: 8 Data path: C:\Users\scott\AppData\Roaming\Emby-Server\programdata Application path: C:\Users\scott\AppData\Roaming\Emby-Server\system System.InvalidOperationException: System.InvalidOperationException: Sequence contains no matching element at System.Linq.ThrowHelper.ThrowNoMatchException() at System.Linq.Enumerable.First[TSource](IEnumerable`1 source, Func`2 predicate) at YTrailers.Search.YouTubeSearch.Search(BaseItem item, CancellationToken cancellationToken) Source: System.Linq TargetSite: Void ThrowNoMatchException() 2026-09-16 00:00:33.450 Error App: Error downloading trailer for Afterburn *** Error Report *** Version: 4.10.0.40 Command line: C:\Users\scott\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp Operating system: Microsoft Windows 10.0.19045 OS/Process: x64/x64 Framework: .NET 8.0.30 Runtime: C:/Users/scott/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll Processor count: 8 Data path: C:\Users\scott\AppData\Roaming\Emby-Server\programdata Application path: C:\Users\scott\AppData\Roaming\Emby-Server\system System.InvalidOperationException: System.InvalidOperationException: Sequence contains no matching element at System.Linq.ThrowHelper.ThrowNoMatchException() at System.Linq.Enumerable.First[TSource](IEnumerable`1 source, Func`2 predicate) at YTrailers.Search.YouTubeSearch.Search(BaseItem item, CancellationToken cancellationToken) Source: System.Linq TargetSite: Void ThrowNoMatchException()

I was just answering as that's where you download the new release if there is one. I'm away without my laptop so I can't see what the latest release version is but as they're not in the official catalog, they don't auto update