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Hi, the server’s requests to these domains are timing out and failing. Typical causes are firewall, security software or vpn . Can you look into those and let us know what you find?

Can you get some new entries to show up? Are they off as well? If yes, then try a different browser or look at browser data and time zone settings. If no then the issue is limited to peat events, likely meaning the system clock changed at some point.

I think it’s valid request to be able to grant permission to more features without requiring admin.

@sa2000 can advise on that.

Would you elaborate please on that querry? From what enviroment shall I execute that. The emby database folder is owned by the emby service

Hmm so this will force me to lock all my media to no have a random family member / close friend to mess it up. For me that would force me to manually run through my. 2000+ movies 400+ tv shows All my music + music videos. Not to speak of my photos and home videos. And the lock them......

Hello everyone! Over the past few days I noticed an odd behavior in my emby server, running on a Synology unit: The "Upcoming" tab (showing the upcoming episodes and dates for my tv shows) and all automatic scraping has stopped working. No data of any kind is received and the screen just remains blank/empty. It used to work just fine until a few days ago and I didn't change any settings on either Emby Server or the Synology unit. I checked the logs and saw some entries that may or may not be related, but it does relate failure to authenticate with the TheTvDB/TMDB APIs, which would explain everything, but why? Since I have changed no settings at all I see no reason for it to stop working. Here's the entries: 2026-08-12 09:56:39.065 Info HttpClient: POST https://api4.thetvdb.com/v4/login 2026-08-12 09:56:39.069 Error TvShowsService-0HNNNV0CQIOFL:0000000A: Error getting episode listing *** Error Report *** Version: 4.9.5.0 Command line: /volume1/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology72_{version}_x86_64.spk Operating system: Linux version 4.4.302+ (root@build7) (gcc version 12.2.0 (GCC) ) #86009 SMP Wed Nov 26 18:45:09 CST 2025 OS/Process: x64/x64 Framework: .NET 8.0.25 Runtime: volume1/@appstore/EmbyServer/system/System.Private.CoreLib.dll Processor count: 4 Data path: /var/packages/EmbyServer/var Application path: /volume1/@appstore/EmbyServer/system MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Cancelling connection to https://api4.thetvdb.com/v4/login due to a previous timeout. at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod) at Tvdb.EntryPoint.EnsureToken(CancellationToken cancellationToken) at Tvdb.EntryPoint.GetResponse(HttpRequestOptions request, String method) at Tvdb.TvdbEpisodeProvider.FetchEpisodes(String url, Int32 page, CancellationToken cancellationToken) at Tvdb.TvdbEpisodeProvider.FetchEpisodesWithAllPages(String url, CancellationToken cancellationToken) at Tvdb.TvdbEpisodeProvider.FetchMainResult(String seriesId, String seasonType, CancellationToken cancellationToken) at Tvdb.TvdbEpisodeProvider.EnsureEpisodesInfo(String id, String seasonType, TimeSpan cacheTime, IDirectoryService directoryService, CancellationToken cancellationToken) at Tvdb.TvdbSeriesProvider.GetAllEpisodes(SeriesInfo seriesInfo, CancellationToken cancellationToken) at Emby.Api.TvShowsService.GetAllEpisodes(Series series, Season season, LibraryOptions libraryOptions, Nullable`1 isUnaired, Nullable`1 isMissing, Nullable`1 isSpecial, CancellationToken cancellationToken) at Emby.Api.TvShowsService.GetAllEpisodes(User user, DtoOptions dtoOptions, String parentId, Nullable`1 isUnaired, Nullable`1 isMissing, Nullable`1 isSpecial, Boolean sortItems, Nullable`1 startIndex, Nullable`1 limit, CancellationToken cancellationToken) Source: Emby.Server.Implementations TargetSite: Void MoveNext() Also this: 2026-08-12 09:56:39.076 Debug TvShowsService-0HNNNV0CQIOFL:0000000A: http/1.1 Response 200 to host2. Time: 25054ms. GET http://host1:8096/emby/Shows/Upcoming?Limit=100&UserId=x_secret3_x&ImageTypeLimit=1&EnableImageTypes=Primary,Backdrop,Thumb&EnableTotalRecordCount=false&parentId=29602&Fields=Overview&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome macOS&X-Emby-Device-Id=650c89f6-63c4-42f1-9983-ffcec604456f&X-Emby-Client-Version=4.9.5.0&X-Emby-Token=x_secret2_x&X-Emby-Language=en-us. 2026-08-12 09:56:40.302 Error HttpClient: Connection to https://api.themoviedb.org/3/configuration?api_key=x_secret4_x timed out 2026-08-12 09:56:40.311 Error App: Error in TheMovieDb Has anyone experienced the same recently? I don't think the problem is with TheTvDB/TMDB itself... Is there any guidance you guys can provide me here to fix this? I already check Sylology's firewall and there's nothing in there that could cause it, but I am open to suggestions. Thanks a lot! DiabboVerdde

Why would an admin be on top of locking things but not on top of updating things so all metadata is present?

This is the view from the server directly...time in lower right is the system time in ET and the alerts are showing PT.

That's upto the Admin to lock it if it's not to be changed, but this is mainly to be used when there is metadata missing.

Hi, I would check the time zone on both the server machine and the client machine.

The only way the errors got carried over would be by taking the entire database. You might also be able to come up with a database query to null out all images containing this, then you wouldn't need to visit the movie screens and you could just refresh metadata on the library.

This is what I did while moving to another server. It was a fresh install and the artwork errors were carried over.

What's the actual difference between those two options? Is there any way I could either use Home Assistant to auto-switch user when they log in on my Shield, or have the switch user dialog come up whenever I switch to the UGOOS?

Provide mediainfo from one that works and one that doesn't, it will be apparent if it has an HDR fallback - the profile tells the story.

You can restore just user data instead of the entire configuration.

It could also delete metadata, or incorrectly alter it, depending on the item and the metadata available.

So fallback is encoded in the mkv? It was a 43" TV in my bar so I just updated it to a Hisense TV that supports Dolby Vision. The 24" in the kitchen isn't worth the bother..

So try the new one , as I say it will be used by Ukrainian kids in Ukraine who have never encountered Emby before , your sure the new one - sorry if repeating myself just want to be sure

So try the new one , as I say it will be used by Ukrainian kids in Ukraine who have never encountered Emby before , your sure the new one - sorry if repeating myself just want to be sure

The time for updates and logs is showing incorrectly

Can you try restarting the tv?

You can also sign up for the beta through the store and not have to sideload. This will also provide automatic updates as they come.

Right we haven't added options for that to the home page yet.

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!