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Jinx!

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

Glad you figured it out. Since changing your firewall rules fixed it doesn't it appear obvious it was the firewall that was causing the issue?

Hi. Constantly changing what? It isn't the final solution.

I think this is a WebVTT issue but am not certain. The Android app appears to playback a recorded file with these captions properly. It doesn't however display them live. I have an AppleTV with the Emby client and it is displaying them properly on both live and recordings. The AndroidTV app doesn't work for either the live stream or the recording.

Also are you really on firefox 76? for some reason it is sending HEAD requests before every single GET, which is filling up your server log with 404 responses. I've done some brief investigation and it seems it was never normal for firefox to do that, so could be an option set on the browser, or an extension. I don't know if that's contributing to your issue but it's certainly making the logs harder to read.

@Luke, can you help me with this? How do I fix the graphic, ideally by getting it to use the one embedded in the MP3 files? It's still stuck with the wrong image. If this is a cache problem, how do I force it to purge the cache for this album? Thanks!

Also the authentication error is being returned by your smb share: 2026-09-16 09:58:28.367 Error UserLibraryService-0HNOBD8PTDKNV:00000074: Error processing request *** Error Report *** Version: 4.9.5.0 Command line: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -pidfile /var/run/emby-server.pid -defaultdirectory /share/CACHEDEV1_DATA/Public -updatepackage emby-server-qnap_{version}_x86_64.qpkg -noautorunwebapp Operating system: Linux version 5.10.60-qnap (root@mini-builder-01) (x86_64-QNAP-linux-gnu-gcc (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) 4.9.2, GNU ld (G OS/Process: x64/x64 Framework: .NET 8.0.25 Runtime: share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/System.Private.CoreLib.dll Processor count: 8 Data path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata Application path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system System.IO.IOException: System.IO.IOException: Authentication Failed.

Emby SDK Documentation: Getting your Plugin in the catalog

What makes you think it didn't work?

Why would you not have it use the ones in networks by default then whatever is in networks we could change to our liking ?

It didn't work. I literally tried it and reported back that it didn't work. I have also updated the server and it is still happening. Also, it's not just an image. I would ask to review my posts, but the link doesn't even go to a proper page (The Authorization Failed page from the second screen shot in my original post). I think something associates the itemId for the actor as a different object type (not an actor, basically).

Both apps of amazon as available in the published amazon store running with new beta server latest published edition The older Amazon Fire TV app (still my favourite) is running great on the new server, but the recording feature needs some work. If you click record series in guide It blindly records every episode on every channel, no optuons or way to select otherwise and even when I change the settings in the schedule screen in live tv, the classic Firestick app doesn’t update—I have to go to the web app, live tv, schedule to adjust the settings then they save. Could someone please fix this and make it so the app sgows settings and remembers options for next time please (also the schedule needs fixed as any adjustments made are just ignored by the server) The newer Android replacement app for Firestick works well with most of the features, issues i have noted so far are, the main TV guide freezes halfway down, forcing me to exit and reopen the screen multiple times just to see all the channels. The mini guide (this is the one you can bring up while watching tv) also has a major bug where it gets stuck on the screen as a ghost image, only way to get rid of this when it locks in place is to press home button on amazon remote, go to settings then apps and force stop the app. Not ideal when watching a TV programme making the app practically unusable for live TV. I’ve reported this before, so please check my history for the photos and details I previously sent again can the relevant team please look into this.

Last question I promise. I'm seeing a lot of this in the logs. Is that normal? Is that due to the throttling probably? I 'm guessing I should just be patient and sleep well knowing that it is working? lol 2026-09-16 00:00:32.448 Error App: Error downloading trailer for Red Sonja *** Error Report *** Version: 4.10.0.40 Command line: C:\Users\scott\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp Operating system: Microsoft Windows 10.0.19045 OS/Process: x64/x64 Framework: .NET 8.0.30 Runtime: C:/Users/scott/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll Processor count: 8 Data path: C:\Users\scott\AppData\Roaming\Emby-Server\programdata Application path: C:\Users\scott\AppData\Roaming\Emby-Server\system System.InvalidOperationException: System.InvalidOperationException: Sequence contains no matching element at System.Linq.ThrowHelper.ThrowNoMatchException() at System.Linq.Enumerable.First[TSource](IEnumerable`1 source, Func`2 predicate) at YTrailers.Search.YouTubeSearch.Search(BaseItem item, CancellationToken cancellationToken) Source: System.Linq TargetSite: Void ThrowNoMatchException() 2026-09-16 00:00:33.450 Error App: Error downloading trailer for Afterburn *** Error Report *** Version: 4.10.0.40 Command line: C:\Users\scott\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp Operating system: Microsoft Windows 10.0.19045 OS/Process: x64/x64 Framework: .NET 8.0.30 Runtime: C:/Users/scott/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll Processor count: 8 Data path: C:\Users\scott\AppData\Roaming\Emby-Server\programdata Application path: C:\Users\scott\AppData\Roaming\Emby-Server\system System.InvalidOperationException: System.InvalidOperationException: Sequence contains no matching element at System.Linq.ThrowHelper.ThrowNoMatchException() at System.Linq.Enumerable.First[TSource](IEnumerable`1 source, Func`2 predicate) at YTrailers.Search.YouTubeSearch.Search(BaseItem item, CancellationToken cancellationToken) Source: System.Linq TargetSite: Void ThrowNoMatchException()

I was just answering as that's where you download the new release if there is one. I'm away without my laptop so I can't see what the latest release version is but as they're not in the official catalog, they don't auto update

I started down the road for that the day this was opened. But was told this needed to be open for awhile. Not sure what the actual expectations/timelines are but the ball is not in my court unfortunately. Hoping for the same thing!

If external HDs both show this but the internal one doesn't, maybe there is an issue with the USB (I presume) connection. Does the Windows Event viewer show anything possibly related in the system log? Paul

I removed something hours ago and it still hasn't been reflected in the playlist runtime. It seems to update when I add things, but not when I remove them.

I bought those a long time ago. I thought there was a more recent version than the one I have installed, 1.9.6.2.

+1 to that. Plain text is nice and simple. I also don't see the need to go to the text list below the posters if you are just wanting to see what is on the server that is attributed to the individual. However, I also like the idea of options. Have this setting disabled as an option in the future would be a good compromise. Having the list on the TV screen saves me from having to go to those websites and being subjected to their ads.

HI there, can you please provide a specific example? How to Report a Problem Thanks !

OK we'll take a look at it. Thanks.

Hi there, please attach the Emby server log from when the problem occurred: How to Report a Problem Thanks!