Treecrusher 3 Posted April 2, 2015 Share Posted April 2, 2015 Hi everyone, After my server updated to 3.0.5569.0 the cover art has stopped working. It doesn't work on all clients including the web-client, EMBY Classic and EMBY Theater and different accounts. I have just updated all clients to latest release and still the same problem. Any ideas? Thanks. Link to comment Share on other sites More sharing options...
ebr 14913 Posted April 2, 2015 Share Posted April 2, 2015 More detail please. I'm not sure what "cover art stopped working" means. How to Report a Problem Link to comment Share on other sites More sharing options...
Treecrusher 3 Posted April 3, 2015 Author Share Posted April 3, 2015 (edited) Ok, sorry. Basically, since the server updated no images are showing on any of my clients. I have pretty complete metadata, including images, but after the update nothing shows. Below is a screen shot of my metadata manager showing "The Americans" TV show. I have all the meatadata, but you can see the images aren't showing. Even if I try downloading the images again they still don't show through. This happens anywhere in any client you would expect to see images, the images just don't show through. Any help would be appreciated. Thanks. Edit: I've now uninstalled the server and reinstalled it and get the same problem. I've uploaded a log file too. server-63563683344.txt Edited April 3, 2015 by Treecrusher Link to comment Share on other sites More sharing options...
ebr 14913 Posted April 3, 2015 Share Posted April 3, 2015 Looks like you are running on Vista. I don't think many people are still and maybe there is a problem with the new image processing on that version of Windows. Link to comment Share on other sites More sharing options...
Luke 37064 Posted April 3, 2015 Share Posted April 3, 2015 make sure the visual studio 2010 c++ x86 runtime is installed. our installer already does that. maybe it got removed by something else on your system Link to comment Share on other sites More sharing options...
Treecrusher 3 Posted April 4, 2015 Author Share Posted April 4, 2015 Looks like you are running on Vista. I don't think many people are still and maybe there is a problem with the new image processing on that version of Windows. It's running on a Windows Server 2008 machine. Would hate to have to update the machine would be a colossal PITA make sure the visual studio 2010 c++ x86 runtime is installed. our installer already does that. maybe it got removed by something else on your system I uninstalled and re-installed Visual Studio 2010 c++ but still no difference. Thanks for the suggestions, any other ideas? Link to comment Share on other sites More sharing options...
Luke 37064 Posted April 4, 2015 Share Posted April 4, 2015 i don't think it's anything vista specific but certainly there's something that image magick is depending on that's not there. so we're going to have to figure that out. According to their website i see they support Vista SP2, so make sure you have SP2 and make sure all windows updates are installed. Link to comment Share on other sites More sharing options...
Treecrusher 3 Posted April 4, 2015 Author Share Posted April 4, 2015 i don't think it's anything vista specific but certainly there's something that image magick is depending on that's not there. so we're going to have to figure that out. According to their website i see they support Vista SP2, so make sure you have SP2 and make sure all windows updates are installed. Yes, SP2 is installed and all up to date. To add to the mix, I just downloaded the server again and installed it on my laptop running Windows 8, all up to date, then copied over the backup files to emulate my media browser server on my laptop and still the same issue. I might uninstall it from my laptop and do a new fresh install and not copy in my backup files and see if it still does it. Link to comment Share on other sites More sharing options...
Treecrusher 3 Posted April 5, 2015 Author Share Posted April 5, 2015 Ok, I did a test where I installed the server application on my laptop and had it scan my library from scratch (as opposed to copying in my backup files). It worked, all the images show through properly, so there must be some problem with one of the files that you need to copy when migrating Emby server. Couple of questions: 1. Is there a way to force a full rebuild of the library where Emby server re-reads all meta data? 2. If no is the answer above, is there a way to copy/save what episodes/movies have been watched and which haven't? That way I could just start again, but I would hate to loose what shows I haven't watched. Any help will be greatly appreciated. Thanks. Link to comment Share on other sites More sharing options...
Treecrusher 3 Posted April 5, 2015 Author Share Posted April 5, 2015 I tried deleting the server cache, which didn't work. It did rebuild the cache, but the images still didn't show through. I entered a custom cache path and let it rebuild the cache in a new place and now it works. Not sure why, but its working and that is what is important. Thanks for everybody's help. Link to comment Share on other sites More sharing options...
Bert-KS 3 Posted July 17, 2015 Share Posted July 17, 2015 I have the same issue after every server update or machine restart (it normally runs 24/7 as it carries other VMs and services as well). The last one last night to 3.0.5675.1 was no exception. TV-Shows don't show anything at all, not even empty pictures frames just two lines with the 3 dots. Most pictures for movies are missing as well... The work around is to re-scan the library. This brings all pictures and meta data back. It obviously refreshes the database and fixes the problem on a manual base... Cheers, BERT Link to comment Share on other sites More sharing options...
Luke 37064 Posted July 17, 2015 Share Posted July 17, 2015 I have the same issue after every server update or machine restart (it normally runs 24/7 as it carries other VMs and services as well). The last one last night to 3.0.5675.1 was no exception. TV-Shows don't show anything at all, not even empty pictures frames just two lines with the 3 dots. Most pictures for movies are missing as well... The work around is to re-scan the library. This brings all pictures and meta data back. It obviously refreshes the database and fixes the problem on a manual base... Cheers, BERT There's no explanation for that. Nothing has really changed here. The server has always required an initial startup scan that you need to allow to finish before you will see all images. It's something we hope to eliminate soon, but it's always been that way. Link to comment Share on other sites More sharing options...
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