brstorey 0 Posted August 5, 2019 Share Posted August 5, 2019 I am getting the following error message upon startup of my qnap server. Severity Level Date Time Users Source IP Application Category Content Error 2019/08/05 04:43:48 System 127.0.0.1 --- --- [App Center] Failed to install Emby Server 4.0.2.0. Installation package is incompatible. Use the correct package. I am unable to find out why it is installing or h ow to stop it from installing. I have contacted qnap who have told me not their problem as it's a 3rd party app. Desperately need help, I am not very computer savvy so hoping for an easy resolve. Link to comment Share on other sites More sharing options...
Luke 36887 Posted August 5, 2019 Share Posted August 5, 2019 Hi there, what model QNAP? How are you trying to install? Link to comment Share on other sites More sharing options...
brstorey 0 Posted August 5, 2019 Author Share Posted August 5, 2019 (edited) hello, My Model is Ts-231P. Im not trying to install. I tried emby and removed it months ago however whenever my qnap restarts it seems to be trying to re-install as shown by previous error message. It's almost as if the uninstall didn't work correctly. Edited August 5, 2019 by brstorey Link to comment Share on other sites More sharing options...
OneCD 10 Posted August 5, 2019 Share Posted August 5, 2019 Hope this helps: https://emby.media/community/index.php?/topic/65957-recurring-installation-error-message/&do=findComment&comment=736702 Link to comment Share on other sites More sharing options...
brstorey 0 Posted August 5, 2019 Author Share Posted August 5, 2019 Ive downloaded putty as been recommended but i'm new to this and haven't the faintest idea how to use it to access what i need to do Link to comment Share on other sites More sharing options...
OneCD 10 Posted August 5, 2019 Share Posted August 5, 2019 (edited) No problem. Use PuTTY to connect to your NAS as the 'admin' user (enter your NAS 'admin' account password when requested), then delete everything in the [update_pkg] directory. Enter this command exactly as shown to clear that directory: rm /mnt/HDA_ROOT/update_pkg/* Edited August 5, 2019 by OneCD Link to comment Share on other sites More sharing options...
brstorey 0 Posted August 5, 2019 Author Share Posted August 5, 2019 login as: adminadmin@192.168.0.10's password:[~] # rm /mnt/HDA_ROOT/update_pkg/*rm: /mnt/HDA_ROOT/update_pkg/helpdesk: is a directory this is what i get when entering that ommand promt. I'm obviously doing something wrong Link to comment Share on other sites More sharing options...
Solution OneCD 10 Posted August 5, 2019 Solution Share Posted August 5, 2019 No, it's my fault. I forgot there can be directories at that location too. No problem, they can safely be deleted. Use this command to delete everything there: rm -r /mnt/HDA_ROOT/update_pkg/* 1 Link to comment Share on other sites More sharing options...
brstorey 0 Posted August 5, 2019 Author Share Posted August 5, 2019 Just restarted qnap no more install error issues at startup and machine running great. thankyou very much for your help Link to comment Share on other sites More sharing options...
OneCD 10 Posted August 5, 2019 Share Posted August 5, 2019 Nicely done. Link to comment Share on other sites More sharing options...
Luke 36887 Posted August 5, 2019 Share Posted August 5, 2019 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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