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Problem with some playback audio on Roku TV


seacoug
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Hello all, 

 

I am having a recent problem with playback audio of some recordings on the Roku TV only (I have stand alone Roku's and their audio is fine on the same recording).  I can't say for sure when this started but it is in the 2-3 week range (so it may be related to the latest server update).  Not all shows fail to play back audio on this Roku TV (for some reason it doesn't like NBC - Seth Meyers or SNL).  Some things play back just fine.  

 

Any help you could offer would be appreciated.  

 

Thanks

 

seacoug

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Thanks Luke...attached are the latest server and ffmpeg transcode logs.  I attempted to send a log from the Roku TV Emby app (3.0.54) but I don't have that option even though I have selected the debug check box. 

Log.txt

Log2.txt

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I attempted to send a log from the Roku TV Emby app (3.0.54) but I don't have that option even though I have selected the debug check box. 

 

Just re-start the app and the option should appear.

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  • Solution

Looks like your Roku TV is reporting support for AAC 5.1 but it isn't making it to your speakers for some reason.

 

Try turning on the option to convert this to Dolby Digital.  If you don't have that option in your app, you may need to install the beta version.

 

Thanks.

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