Ember Not Pulling Artwork Correctly

[Scott310 133]

Hi there,

 

Is anyone else experiencing this issue?  It doesn't happen every time but occasionally Ember will garble the backdrop artwork or have trouble pulling it at all.  I am seeing this on xbox one.  It happens most often when you open a collection. But move detail pages experience it too.  I have posted a picture so you can see what I am talking about.

 

Thanks!

 

 

[Scott310 133]

I posted this in August and still no replies to this issue?  I also private messaged @7iillusions but haven't heard back yet.

[Luke 36999]

@@Scott310 7illusions is the first responder to questions in his section of the community.

 

Do you see this with the official Emby app?

[Scott310 133]

No @@Luke I don't.  I didn't intend to bother you with this. The Issue is specific to Ember.  Still waiting for @@7illusions to respond.

[Scott310 133]

@@Luke well I just ran over to check for sure if Emby for Xbox was having the same issue just incase. For the most part it's not. In some areas it may be a little slow to pull artwork. When I went into the genre's section it took about 10 seconds to pull the artwork. I don't know if these are related or not and I'm sure ember and emby work differently. With ember it almost seems that if it can't pull it in time it doesn't pull it at all. With emby it seems that it will always pull it even if it takes a little longer. Do you think these two things are related or is it just an Ember issue?

 

Thanks!

[Luke 36999]

Not sure without looking at log files but if i recall you use the cover art plugin, right? That will increase image load times.

[Scott310 133]

Ahh I see. What if I disable cover art and go back to ember? Would that work as a viable test?

[Happy2Play 8239]

I can't reproduce this on any movie.  So yes it could be a network issue as images display instantly for me.

 

You may want to look at some of Ember's personalization options.

[Scott310 133]

Not sure if it's a network issue. This also happens with ember on the same machine as the server. The only thing I can think of is that the storage for the movies is on an external hard drive from the main PC. But running my server this way has never caused me an issue before. The pc is extremely powerful and the external hard drive is pretty fast.

[Scott310 133]

Here is a link to what I am seeing with the box art. It doesn't happen every time but most of the time. The poster backdrops are still having the same issue too but not all the time. The place it happens most often is the collection backdrop art.

 

https://drive.google.com/file/d/0B8PF3WWw7dsbWnd1MTlCZXg2YlU/view?usp=drivesdk

[Scott310 133]

I uninstalled cover art and the issue stayed the same...

[Scott310 133]

@@Luke I have attached a log.  Hopefully you can see seomething.

 

Thanks again for your help.

Log.txt

[Scott310 133]

Here's 2 more just in case...

Log2.txt

Log3.txt

[Scott310 133]

@@7illusions can you weigh in on this Please? Now that the freezing issue is resolved I would love to have Ember working correctly.

[Scott310 133]

Could it be that the cache and metadata paths are also on the external hard drive?  Emby doesn't have a problem with this but maybe Ember does.I moved the path to the External hard drive because the C: drive is an SSD with not a lot of storage. 

 

I could be way off but just trying to get this figured out.

 

Thanks

[7illusions 1249]

Sorry for not responding. I'm currently traveling and working a lot, so this has a little lower priority atm.

[SikSlayer 197]

Sorry for not responding. I'm currently traveling and working a lot, so this has a little lower priority atm.

 

I've had this issue for ages, but I noticed you weren't around to do anything about it so I never reported it.

[7illusions 1249]

Ok, so I'm seeing this on my server now as well. Something has changed sererside, will have to look into what.

[Scott310 133]

I was just checking back to see if this issue will ever be resolved?

[7illusions 1249]

I'm still trying to figure out what's causing this. I'm not able to reproduce your issue.. Is it always the same collections, or is it random? Eg. Collection A is broken on day 1, but ok on day 2

[Scott310 133]

Its random. if you go into a collection the backdrop will either not show up or will be garbled.  If you back out and go back in it will show up.  The main issue though is that the primary posters are not showing up on the movie detail page.  You aren't able to reproduce it?  In post #18 you said you were seeing it as well.  Are you not seeing it now?

 

Thanks!

[7illusions 1249]

@@Scott310 This issue is resolved in latest relase, right?

[Scott310 133]

Yes it was. Thanks again for all your help!