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PS4 web app subtitles


AppleSeed

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AppleSeed

Hello,

 

I tried to use emby on the PS4, it's work well except for the subtitles (nothing appear), I tried several movies.

I updated the PS4 to the lasted version (8.52) but same problem. I tried to force transcoding, but nope :(

The server runs with the latest stable version.

 

I check the log, but I didn't find any errors (I attach some logs to show)

If you have any idea which can hel me :) 

ffmpeg-transcode-2106e3b9-145a-4b4f-a292-84de40a72946_1.txt ffmpeg-directstream-f385fcb9-9ac3-478a-98e5-0cb15684668d_1.txt

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HI, and the emby server log? Are you sure you had a subtitle track selected?

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AppleSeed

Hi :)

Yes I tried several subtitles too (english/french) !

I attach the server log, there are some errors, but I didn't understand well !

 

Update : I tried the new version (4.6.4) but same problem. But I just saw external subtitles works, it's only when the movie include subtitle it's don't work.

embyserver.txt

Edited by AppleSeed
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2 hours ago, AppleSeed said:

Same problem, the subtitles not appear.

Can you please attach the emby server log? Thanks.

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CaffNoir

Hey !

Go to your server settings, then transcode settings, and uncheck Allow subtitle extraction on the fly.

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AppleSeed

Hi !

Thanks for the tip, but it didn't work for me 😕

 When I uncheck this option, I got a black screen if I try to use some subtitles.

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CaffNoir
1 hour ago, AppleSeed said:

Hi !

Thanks for the tip, but it didn't work for me 😕

 When I uncheck this option, I got a black screen if I try to use some subtitles.

Do you have "Enable hardware acceleration if possible" enabled ?

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  • 2 weeks later...
  • 3 weeks later...

I just gave it another test with the latest PS4 software updates and I had no problem with srt subtitles. Can you try it again? Thanks.

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AppleSeed

Hello,

I try again, and same problem :(

Your srt subtitles are integrated with the movie files or there are external ?

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  • 3 weeks later...

@AppleSeed I gave it another test, this time using embedded subtitles and it worked just fine on the PS4. Can you ensure that the PS4 system software is up to date and then try again? Thanks.

 

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AppleSeed

Hello,

So few update: I checked (again !) the updates of the ps4, but nothing. I tried again, and same problem.

But I bought new device (LG projector with web os) and I got the same problem ! So I think the problem maybe my reverse proxy (nginx), I must check the logs.

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  • 1 year later...
luisavila

Saludos, el problem a de los subtitulos he visto que son del navegador de la PS4 que no sabe decodifíca los que son del formato SSA

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1 hour ago, luisavila said:

Saludos, el problem a de los subtitulos he visto que son del navegador de la PS4 que no sabe decodifíca los que son del formato SSA

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

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