Help REQ: Emby wont recognize only first episode of black mirror

[NovelPirate 0]

Hello,

I hope I am doing this properly. I am a new emby user. I have an emby premiere account, and have been loving it so far. Right now, I'm running into a strange issue that I cant seem to figure out. Emby seems to recognize almost everything, and anything it doesn't recognize, it still shows up but with it's file name. 

My tv shows are stored in /tv/. For this case, its /tv/Black.Mirror-2011/. Heres what my files look like, inside of that directory.

./Season.01/Black.Mirror-S01E01-The.National.Anthem-Bluray-1080p.mkv
./Season.01/Black.Mirror-S01E02-Fifteen.Million.Merits-HDTV-720p.mkv
./Season.01/Black.Mirror-S01E03-The.Entire.History.of.You-WEBDL-720p.mkv

 

For some reason, emby will recognize Episodes 2 and 3, but will not recognize or even show a file name for episode 1.

 

Here's the logs, with my IP and server name edited for privacy.

2021-06-16 21:07:58.739 Info Server: http/1.1 GET http://not.realserver.name/Items/544931/Images/Primary?maxWidth=400&tag=71ca48cc09718edc4d3e57cedef3fcdf&quality=90. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
2021-06-16 21:07:58.836 Info Server: http/1.1 Response 200 to X.X.X.X. Time: 97ms. http://not.realserver.name/Items/544931/Images/Primary?maxWidth=400&tag=71ca48cc09718edc4d3e57cedef3fcdf&quality=90
2021-06-16 21:07:59.934 Info Server: http/1.1 POST http://not.realserver.name/Items/544931/Refresh?Recursive=true&ImageRefreshMode=Default&MetadataRefreshMode=Default&ReplaceAllImages=false&ReplaceAllMetadata=false&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome&X-Emby-Device-Id=6dc22a18-de20-4bee-949b-83eb50046291&X-Emby-Client-Version=4.6.1.0. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
2021-06-16 21:07:59.943 Info Server: http/1.1 Response 204 to X.X.X.X. Time: 9ms. http://not.realserver.name/Items/544931/Refresh?Recursive=true&ImageRefreshMode=Default&MetadataRefreshMode=Default&ReplaceAllImages=false&ReplaceAllMetadata=false&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome&X-Emby-Device-Id=6dc22a18-de20-4bee-949b-83eb50046291&X-Emby-Client-Version=4.6.1.0
2021-06-16 21:08:00.228 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: /opt/emby-server/bin/ffprobe -i file:"/tv/Black.Mirror.2011/Season.01/Black.Mirror-S01E01-The.National.Anthem-Bluray-1080p.mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data
2021-06-16 21:08:00.267 Info MediaProbeManager: ProcessRun 'ffprobe' Process exited with code 0
2021-06-16 21:08:00.595 Info HttpClient: POST https://api.opensubtitles.org/xml-rpc
2021-06-16 21:08:01.152 Info HttpClient: POST https://api.opensubtitles.org/xml-rpc
2021-06-16 21:08:01.328 Info HttpClient: GET https://api.themoviedb.org/3/configuration?api_key=f6bd687ffa63cd282b6ff2c6877f2669
2021-06-16 21:08:01.374 Info App: MovieDb settings: {"images":{"base_url":"http://image.tmdb.org/t/p/","secure_base_url":"https://image.tmdb.org/t/p/","backdrop_sizes":["w300","w780","w1280","original"],"logo_sizes":["w45","w92","w154","w185","w300","w500","original"],"poster_sizes":["w92","w154","w185","w342","w500","w780","original"],"profile_sizes":["w45","w185","h632","original"],"still_sizes":["w92","w185","w300","original"]},"change_keys":["adult","air_date","also_known_as","alternative_titles","biography","birthday","budget","cast","certifications","character_names","created_by","crew","deathday","episode","episode_number","episode_run_time","freebase_id","freebase_mid","general","genres","guest_stars","homepage","images","imdb_id","languages","name","network","origin_country","original_name","original_title","overview","parts","place_of_birth","plot_keywords","production_code","production_companies","production_countries","releases","revenue","runtime","season","season_number","season_regular","spoken_languages","status","tagline","title","translations","tvdb_id","tvrage_id","type","video","videos"]}
2021-06-16 21:08:01.630 Info HttpClient: GET https://api.themoviedb.org/3/tv/42009/season/1/episode/1?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=images,external_ids,credits,videos&language=en&include_image_language=en,null

 

Nothing beyond this. It sits there like this until the next thing logs something.

 

Thanks in advance!

Edited June 16, 2021 by NovelPirate

[Luke 36999]

Hi there, have you compared your file and folder naming to our TV naming guide?

https://support.emby.media/support/solutions/articles/44001159110-tv-naming

[NovelPirate 0]

On 6/16/2021 at 11:16 PM, Luke said:

Hi there, have you compared your file and folder naming to our TV naming guide?

https://support.emby.media/support/solutions/articles/44001159110-tv-naming

I provided the folder structure, and naming convention in my original post. 

The names are fine. One episode out of 4,000 episodes I have is not showing up. It's name is the same structure and convention as the rest. 

[NovelPirate 0]

It appears, its just not updating the library. Its showing a "folder" in the middle of my tv shows that hasn't existed in 2 days. I've tried restarting the service entirely. Tried a manual scan. Nothing seems to work

[Luke 36999]

hi @NovelPirate, @cayars can jump on and do a teamviewer with you and take a look at what's going on. Thanks !

[Carlo 4330]

PM sent to @NovelPirate