bigorangebox 0 Posted June 14, 2021 Share Posted June 14, 2021 I'm new to Emby from Plex. I'm setting this up and Emby Connect seems to work well on iOS phone and Roku. BUT when I log via Emby Connect in on iOS iPad, I cannot see my libraries. The screen keeps going back to "Select Server" title page." AFTER signing in to Emby Connect, I get Select Server page with three options "add server," "sign in with Emby Connect" or "download." I've signed in on iOS phone / Roku using same user name and I can see my libraries with same username. Something is happenin g with the iPad. It does not matter how many times i sign in through Emby Connect, the same screen keeps popping up. Please help! Link to comment Share on other sites More sharing options...
Luke 37046 Posted June 14, 2021 Share Posted June 14, 2021 Hi there, did you try entering the server information manually by clicking add server? Link to comment Share on other sites More sharing options...
bigorangebox 0 Posted June 14, 2021 Author Share Posted June 14, 2021 that did not work either. Note that the Emby connect works with two other devices Roku and iOS phone. So ipad is only one that does this thing. I've tried adding a couple of other accounts and log-ins to try. They also work on other devices but does same thing with the iPad app. Link to comment Share on other sites More sharing options...
bigorangebox 0 Posted June 14, 2021 Author Share Posted June 14, 2021 (edited) Also Luke, the two other account names that I created using primary accounts work on ROKU and iPhone but do not on ipad. It just says "Sign In Error" as if my password and name are wrong. strangest thing. (i entered password correctly) I can log-on using my primary account name "bigorangebox." but then it just goes to the server select screen attached in my first post. These are tested through Emby Connect. ARE you able to help Luke? Edited June 14, 2021 by bigorangebox Link to comment Share on other sites More sharing options...
pwhodges 1527 Posted June 14, 2021 Share Posted June 14, 2021 Are you connecting via your local network, or remotely? Have you tried connecting straight to the server without using Connect? Paul Link to comment Share on other sites More sharing options...
Luke 37046 Posted June 15, 2021 Share Posted June 15, 2021 @cayars Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 15, 2021 Share Posted June 15, 2021 @bigorangebox Can you answer the questions @pwhodges asked? Link to comment Share on other sites More sharing options...
bigorangebox 0 Posted June 15, 2021 Author Share Posted June 15, 2021 hi there - so to make it work, I had to first sign in under Emby Connect... Then add server manually using my IP address and port. I thought Emby Connect (user name and password) would automatically connect me to my library from server and that I did not need to add server using ip and Port address. After I entered my IP then all of the user names worked and I could see my library. Does any of this surprise you? Thanks again. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 16, 2021 Share Posted June 16, 2021 Depends if you are internal or external to the Server and if you have Remote access setup. But glad you got it working. Thanks for the update. Link to comment Share on other sites More sharing options...
Luke 37046 Posted June 16, 2021 Share Posted June 16, 2021 On 6/15/2021 at 2:22 PM, bigorangebox said: hi there - so to make it work, I had to first sign in under Emby Connect... Then add server manually using my IP address and port. I thought Emby Connect (user name and password) would automatically connect me to my library from server and that I did not need to add server using ip and Port address. After I entered my IP then all of the user names worked and I could see my library. Does any of this surprise you? Thanks again. @bigorangebox if the server wasn't already as an option after signing in with Emby Connect, then it sounds like you haven't gone through the initial Emby Connect setup process with your emby server: https://support.emby.media/support/solutions/articles/44001160340-emby-connect Or perhaps you did, but then you removed the server from an Emby app, thus also causing it to be removed from your Emby Connect account. In this case you would need to do it again in order for it to show up there. Please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
Luke 37046 Posted June 20, 2021 Share Posted June 20, 2021 @bigorangebox has this answered your questions? Link to comment Share on other sites More sharing options...
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