ah786 3 Posted June 7, 2021 Share Posted June 7, 2021 Hi Im using the latest update 4.6.2.0 on my Qnap TS-870 Pro using the Nvidia shield to play movies (MKV X265), i have noticed SRT subtitles are appearing in the movie, like PGS subtitles and not at the bottom as i have set it up. I have played the same movie using Plex and the SRT subtitles appear correctly at the bottom. Can someone please help me correct this problem as its very irratating. Thanks Link to comment Share on other sites More sharing options...
Luke 36879 Posted June 7, 2021 Share Posted June 7, 2021 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
ah786 3 Posted June 7, 2021 Author Share Posted June 7, 2021 Hi Applogies for the poor quality pics. The first screen shot shows the SRT subtitles in emby where they appear in the movie when they should appear at the bottom and second pic shows same movie in plex showing correctly how the subtitles should appear. This does not happen for all movies in emby just some of them. But it is irrartating can someone please help me fix this issue. Thanks Link to comment Share on other sites More sharing options...
Luke 36879 Posted June 9, 2021 Share Posted June 9, 2021 Hi @ah786, thanks for the screenshots. Can you please also attach the emby server and ffmpeg log from when you tried to play? Thanks. Link to comment Share on other sites More sharing options...
ah786 3 Posted June 9, 2021 Author Share Posted June 9, 2021 Hi Luke Apologies im new here what do you mean attach emby server? and Also how do you get the ffmpeg log? Thanks Link to comment Share on other sites More sharing options...
Luke 36879 Posted June 14, 2021 Share Posted June 14, 2021 Hi @ah786, instructions on how to locate log files can be found here: Can you please attach the emby server log and ffmpeg log files from an example playback session? Thanks ! Link to comment Share on other sites More sharing options...
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