Transparent 2 Posted June 2, 2021 Share Posted June 2, 2021 (edited) I am using a Samsung QE55Q95TAT (55") (although this has also occurred on a Q60 43" model of a friend of mine), the software is up to date: 1497 on Emby client version 1.0.97 running Server version 4.6.1 on Windows 10 Pro connected via ethernet cat8. When I go to play a file (all direct play or transcoded audio since Samsung TVs do not support DTS) if subtitles are selected (all .SRT external) they will not appear on screen, the play bar and icons on the bottom of the screen do not appear (essentialy using the remote does not cause the UI to appear) and then emby app simply crashes. I have tried on a lot of titles always with the same result. This happens on 4K and 1080p titles. Any help is appreciated. EDIT: Apparently issue occurs only when audio is transcoded (video is always direct play). I have also tried the same files on my Ipad and they play back perfectly. Edited June 3, 2021 by PhraFlix Link to comment Share on other sites More sharing options...
Luke 36878 Posted June 3, 2021 Share Posted June 3, 2021 Hi there @PhraFlix, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Transparent 2 Posted June 3, 2021 Author Share Posted June 3, 2021 (edited) Quote Please attach the information requested in how to report a media playback issue. thanks ! Hi @Luke, I have PM'd the logs. Edited June 3, 2021 by PhraFlix Link to comment Share on other sites More sharing options...
Transparent 2 Posted June 3, 2021 Author Share Posted June 3, 2021 @Lukeif any more information is needed let me know I continue to incounter the bug on any file I play. Thank you for the support. Link to comment Share on other sites More sharing options...
Luke 36878 Posted June 4, 2021 Share Posted June 4, 2021 @SamES Link to comment Share on other sites More sharing options...
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