jblake68 0 Posted May 16, 2021 Share Posted May 16, 2021 Hello, I received the attached message everytime I try to log into my Emby account via my Sony (Android) TV. I can log into Emby via my firestick in another room, iphone, or macbook. Is there an issue going on with with Sony's Emby app? IMG_3376.HEIC Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 17, 2021 Share Posted May 17, 2021 Hi, any chance you could post that as a png or jpg pic? Link to comment Share on other sites More sharing options...
jblake68 0 Posted May 17, 2021 Author Share Posted May 17, 2021 Does this work? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 17, 2021 Share Posted May 17, 2021 Hi, just perfect, thanks for doing that. Is your server in the same LAN? Try hitting REMOVE as shown in that dialog and then adding the server back again. Link to comment Share on other sites More sharing options...
jblake68 0 Posted May 17, 2021 Author Share Posted May 17, 2021 Thanks for the quick reply. I tried removing it and manually adding it again. When I do this it says that the server can't be found. And yes the server is using the same LAN. Link to comment Share on other sites More sharing options...
Luke 37007 Posted May 17, 2021 Share Posted May 17, 2021 2 minutes ago, jblake68 said: Thanks for the quick reply. I tried removing it and manually adding it again. When I do this it says that the server can't be found. And yes the server is using the same LAN. Hi, what is the exact message that you get? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 17, 2021 Share Posted May 17, 2021 Are you logging in directly to the server or using Emby Connect? What did you enter for the server address after you deleted it? Link to comment Share on other sites More sharing options...
jblake68 0 Posted May 17, 2021 Author Share Posted May 17, 2021 Link to comment Share on other sites More sharing options...
Luke 37007 Posted May 17, 2021 Share Posted May 17, 2021 Are you sure you entered the correct lan ip address? Link to comment Share on other sites More sharing options...
jblake68 0 Posted May 17, 2021 Author Share Posted May 17, 2021 9 minutes ago, cayars said: Are you logging in directly to the server or using Emby Connect? What did you enter for the server address after you deleted it? Both. When I log into the server by typing in the 192.168.... address, I get the Error contacting server message. When I log into Emby connect, the server comes up but I get the wake message. Link to comment Share on other sites More sharing options...
jblake68 0 Posted May 17, 2021 Author Share Posted May 17, 2021 Just now, Luke said: Are you sure you entered the correct lan ip address? Yes. I enter the address on my macbook and I'm able to log in. without any issues. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 17, 2021 Share Posted May 17, 2021 Are you able to ping the TV from the Emby Server from the command line? I'm just wondering if they are able to communicate with each other. Link to comment Share on other sites More sharing options...
jblake68 0 Posted May 17, 2021 Author Share Posted May 17, 2021 3 minutes ago, cayars said: Are you able to ping the TV from the Emby Server from the command line? I'm just wondering if they are able to communicate with each other. What does that mean? How do I ping my TV from the Emby Server command line? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 17, 2021 Share Posted May 17, 2021 You need to know the TV's IP address. You can likely find it in the menu system of the tv or you could look it up in your router's DHCP (IP Allocation). Then from the Emby server you open a command prompt and type "ping x.x.x.x" where the x.x.x.x is the IP of the TV. So it may look something like this. ping 192.168.1.124 You'll get messages back with ping times or an error. Link to comment Share on other sites More sharing options...
jblake68 0 Posted May 17, 2021 Author Share Posted May 17, 2021 Okay thanks. I've never done this before so I'll need to check youtube for a quick tutorial. I will get back to you. Link to comment Share on other sites More sharing options...
jblake68 0 Posted May 17, 2021 Author Share Posted May 17, 2021 I found the TV’s IP address. How do I open a command promt from the Emby server? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 17, 2021 Share Posted May 17, 2021 If Windows you can bring up the menu and start typing "cmd". If synology or any Linux then terminal or putty. Link to comment Share on other sites More sharing options...
jblake68 0 Posted May 17, 2021 Author Share Posted May 17, 2021 Oka, this is what it says. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 17, 2021 Share Posted May 17, 2021 OK that's good . Please post a screen capture of what you see on the dashboard in this section Link to comment Share on other sites More sharing options...
jblake68 0 Posted May 17, 2021 Author Share Posted May 17, 2021 Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 17, 2021 Share Posted May 17, 2021 Ok now lets move on to the Sony TV set. Try this: Forget/remove the current server. Setup a manual server connection using 192.168.1.11 as the IP and 8096 as the port. Take a pic of this for us. You should then get a login screen but if you get an error take a pic of that as well. Link to comment Share on other sites More sharing options...
jblake68 0 Posted May 17, 2021 Author Share Posted May 17, 2021 I’m not sure what happened but as soon as I went back to the Emby app on my TV, I was able to log in without a problem. Do you think pinging the TV’s IP had something to do with it? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 17, 2021 Share Posted May 17, 2021 Doubtful but stranger things can happen. Keep and eye on it and let us know if you experience any other related problems. Link to comment Share on other sites More sharing options...
jblake68 0 Posted May 17, 2021 Author Share Posted May 17, 2021 Thanks for your help. I have one more question. Is there a way to save my Emby data in case I want to transfer my files from one hard drive to another? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 17, 2021 Share Posted May 17, 2021 Are you talking about your Emby Server configuration? If so the Config Backup Plugin will do this for you. If you mean all your media files, that require double your storage and conventional backup software OR using some type of RAID that adds drive failure protection. Link to comment Share on other sites More sharing options...
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