frankmb 27 Posted May 5, 2021 Share Posted May 5, 2021 I have anime episodes that use ASS subtitles where only some of the episodes' subtitles work in the Web App in Chrome. The strange thing is that when watching these same episodes in Emby Theater, the subtitles for all of them work. If I play these same episodes directly with VLC they also all work. Is there a way I could send an episode where subtitles are not working in the web app? I'm running Emby server 4.5.4.0 Link to comment Share on other sites More sharing options...
Luke 37060 Posted May 6, 2021 Share Posted May 6, 2021 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
frankmb 27 Posted May 7, 2021 Author Share Posted May 7, 2021 embyserver.txt Here is the log. I started the server and played a few seconds of an episode where the subtitles are not displayed in the Web App. There was no transcoding. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 7, 2021 Share Posted May 7, 2021 Hi, your log file looks like it's streaming the ass file. Have you tried a different browser or checked to make sure you don't have any browser addons interfering? Link to comment Share on other sites More sharing options...
frankmb 27 Posted May 7, 2021 Author Share Posted May 7, 2021 1 hour ago, cayars said: Hi, your log file looks like it's streaming the ass file. Have you tried a different browser or checked to make sure you don't have any browser addons interfering? I just tried playing the same episode using Firefox and Microsoft Edge and I get the same issue as in Chrome. (all on Windows) Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 7, 2021 Share Posted May 7, 2021 Thanks for checking. @Lukeanything else you need to look into this? Link to comment Share on other sites More sharing options...
frankmb 27 Posted May 14, 2021 Author Share Posted May 14, 2021 Is there anything else I could check? Link to comment Share on other sites More sharing options...
Luke 37060 Posted May 20, 2021 Share Posted May 20, 2021 Hi there @frankmb, please try again with the newly released Emby Server 4.6 and let us know how that compares. thanks ! Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 20, 2021 Share Posted May 20, 2021 3 hours ago, Luke said: Hi there @frankmb, please try again with the newly released Emby Server 4.6 and let us know how that compares. thanks ! Been doing some testing of this in Android and just gave it a test in Chrome (transcoding) and the ass subs are not showing correctly. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted May 20, 2021 Share Posted May 20, 2021 Interesting. What I just said above is using hardware transcoding (nvidia). If I turn off hardware transcode then the ass subs show correctly. Link to comment Share on other sites More sharing options...
Luke 37060 Posted May 24, 2021 Share Posted May 24, 2021 Please provide the ffmpeg log example. thanks. Link to comment Share on other sites More sharing options...
Luke 37060 Posted June 4, 2021 Share Posted June 4, 2021 @frankmb ? Link to comment Share on other sites More sharing options...
frankmb 27 Posted June 4, 2021 Author Share Posted June 4, 2021 Sorry for not replying. I haven't updated yet to 4.6. It looks like there is a lot of bug fixing with 4.6.1 and 4.6.2. I'll check if it changes anything for the subtitles once I update. 1 Link to comment Share on other sites More sharing options...
Luke 37060 Posted June 8, 2021 Share Posted June 8, 2021 On 6/4/2021 at 3:15 PM, frankmb said: Sorry for not replying. I haven't updated yet to 4.6. It looks like there is a lot of bug fixing with 4.6.1 and 4.6.2. I'll check if it changes anything for the subtitles once I update. Great, thanks. Link to comment Share on other sites More sharing options...
softworkz 3335 Posted June 15, 2021 Share Posted June 15, 2021 On 5/20/2021 at 9:56 PM, cayars said: Been doing some testing of this in Android and just gave it a test in Chrome (transcoding) and the ass subs are not showing correctly. On 5/20/2021 at 9:59 PM, cayars said: Interesting. What I just said above is using hardware transcoding (nvidia). If I turn off hardware transcode then the ass subs show correctly. @cayars - What file did you use to test this? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 15, 2021 Share Posted June 15, 2021 26 minutes ago, softworkz said: @cayars - What file did you use to test this? The couple ass subs I've gotten from users is ok in 4.7.0.2 with NVIDIA. 1 Link to comment Share on other sites More sharing options...
softworkz 3335 Posted June 15, 2021 Share Posted June 15, 2021 11 minutes ago, cayars said: The couple ass subs I've gotten from users is ok in 4.7.0.2 with NVIDIA. OK, fine. Thanks! 1 Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 15, 2021 Share Posted June 15, 2021 Should have mentioned also tried them on Synology with Intel Quicksysnc as well. Link to comment Share on other sites More sharing options...
Luke 37060 Posted June 18, 2021 Share Posted June 18, 2021 On 6/4/2021 at 3:15 PM, frankmb said: Sorry for not replying. I haven't updated yet to 4.6. It looks like there is a lot of bug fixing with 4.6.1 and 4.6.2. I'll check if it changes anything for the subtitles once I update. @frankmb this should be resolved in 4.6.3, so please try that. Thanks. Link to comment Share on other sites More sharing options...
frankmb 27 Posted June 20, 2021 Author Share Posted June 20, 2021 I'm still running 4.5.4 and the problem seems to have fixed itself. I don't understand why but the subtitles are working for the same episodes that didn't work before. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 20, 2021 Share Posted June 20, 2021 Hi, Glad you got it working but you may be better off upgrading to 4.6.3 when you have a chance. Link to comment Share on other sites More sharing options...
frankmb 27 Posted June 23, 2021 Author Share Posted June 23, 2021 I finally upgraded to 4.6.3 and the ASS subtitles work in both the Web App and Emby Theatre for Windows. One thing I noticed is that both players are using a different font for the subtitles. I don't know if this is expected behavior or not. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 23, 2021 Share Posted June 23, 2021 Any chance you could grab a picture of the same scene from both to compare? Link to comment Share on other sites More sharing options...
frankmb 27 Posted June 23, 2021 Author Share Posted June 23, 2021 (edited) here is the comparison. emby theater for windows: emby web in chrome: Edited June 23, 2021 by frankmb Link to comment Share on other sites More sharing options...
Carlo 4330 Posted June 23, 2021 Share Posted June 23, 2021 Thanks, That's clearly a difference. We will look into this. Link to comment Share on other sites More sharing options...
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