Video recorded by iphone play with bad rotation on Samsung App

[SamES 1001]

23 hours ago, bmflagg said:

Morning Sam
1 video is actual video, the other is from my phone which shows what happens on the TV when you play it.

If I play  the actual video outside of Emby on Samsung, it plays just fine.

Bret

Can you confirm the server version? 

Have you tried refreshing the metadata for this file on the server, then retesting?

Please confirm if it is DirectPlay, DirectStream or Transcode during playback?

Please also attach any log files created during the test, preferably with debug logging enabled.  Thanks

[thekingpin 19]

I am also having this issue after importing my home video and photo library. Media is shot from a variety of smartphones. The orientation on most videos via direct play is skewed wrong. Sometimes setting video transpose to 1080p fixes the issue. 

Also noticed that some videos with lower original resolution show up properly. 

Has/is this issue been/being addressed? Or is there some fix we can do on the side?

[SamES 1001]

3 hours ago, thekingpin said:

I am also having this issue after importing my home video and photo library. Media is shot from a variety of smartphones. The orientation on most videos via direct play is skewed wrong. Sometimes setting video transpose to 1080p fixes the issue. 

Also noticed that some videos with lower original resolution show up properly. 

Has/is this issue been/being addressed? Or is there some fix we can do on the side?

Can you please also confirm this for an example?

On 04/09/2024 at 22:10, SamES said:

Can you confirm the server version? 

Have you tried refreshing the metadata for this file on the server, then retesting?

Please confirm if it is DirectPlay, DirectStream or Transcode during playback?

Please also attach any log files created during the test, preferably with debug logging enabled.  Thanks

 

[bmflagg 21]

I Server is 4.8.8
Software Encoders are default (H.264 and h.265)

Attatched the log file.. near the bottom where you see the ========== is where it starts.
As for transcoding, direct play etc... , I can't find it in the admin portal, but I just accept the defaults during installation if that helps.
Server is currently on a QNAP box..
The cell phone take with is a Samsung S21 I believe at that time.

 

embyserver.txt

Edited September 10, 2024 by bmflagg

[thekingpin 19]

7 hours ago, SamES said:

Can you please also confirm this for an example?

 

Hi, sure, here is the confirmation of those questions:

Can you confirm the server version?  Emby 4.8.8.0

Have you tried refreshing the metadata for this file on the server, then retesting?  Yes, it did not help. The issue very much appears to be on the client app side for Samsung TV. All my other clients, Samsung Phone, MacBook are displaying the videos correctly. In case of the phone of course it has auto rotate. 

Please confirm if it is DirectPlay, DirectStream or Transcode during playback? As said previously, it is mostly direct play 4K H264. Sometimes, transcoding to lower resolution fixes the issue. 

Please also attach any log files created during the test, preferably with debug logging enabled. Logs attached and also a screenshot of the particular example file.  

 

 

embyserver.txt

Edited September 10, 2024 by thekingpin

[SamES 1001]

@bmflagg@thekingpin, thanks for the logs.

Some models need to force the rotation on the server, I've added your 2021 models to this list.  It should be in the next client update.  There may still be an issue as there were some server-side improvements needed as well. I can't recall if these are completed and which server version they're in.  Please let me know what it looks like after the next client update.

[thekingpin 19]

3 minutes ago, SamES said:

@bmflagg@thekingpin, thanks for the logs.

Some models need to force the rotation on the server, I've added your 2021 models to this list.  It should be in the next client update.  There may still be an issue as there were some server-side improvements needed as well. I can't recall if these are completed and which server version they're in.  Please let me know what it looks like after the next client update.

WOW that sounds great and thanks for speedy answer and solution!

Is there an ETA for next client update? 

 

 

[SamES 1001]

1 minute ago, thekingpin said:

Is there an ETA for next client update? 

The USB beta update is monthly, so < 4weeks for that version.

No eta for the store version at this stage

[bmflagg 21]

Thanks for the update and follow up!
Will check at EOM for the new USB release.

thanks again!

[tsvetelin 1]

It's past the end of September, so I was eager to get the new version.

I am with the 4.8.10.0 server and sideloaded 1.9.0 onto the Samsung TV. 

Vertically shot videos are no longer smashed, and the aspect ratio is honored  BUT the video is rotated, so in this video of a beautiful waterfall, the water flows from left to right, not from top to bottom.

I logged out, logged in, rescanned the library, and rebuilt the metadata - still the same.

[SamES 1001]

Can you please show the media info at the bottom of the details page for this video?

[tsvetelin 1]

On 10/18/2024 at 11:45 PM, SamES said:

Can you please show the media info at the bottom of the details page for this video?

This one?

[SamES 1001]

5 minutes ago, tsvetelin said:

This one?

Thanks

[SamES 1001]

On 19/10/2024 at 07:14, tsvetelin said:

I am with the 4.8.10.0 server and sideloaded 1.9.0 onto the Samsung TV. 

I think we still need some updates on the server.  Can you please upload (or PM) the log files for this test with debug logging enabled.  There should be a server log and ffmpeg log.

[tsvetelin 1]

On 10/21/2024 at 1:37 PM, SamES said:

I think we still need some updates on the server.  Can you please upload (or PM) the log files for this test with debug logging enabled.  There should be a server log and ffmpeg log.

I sent them in a DM.

[tsvetelin 1]

Any updates on this issue? It's been almost 6 months...

[Luke 39868]

On 4/1/2025 at 5:04 AM, tsvetelin said:

Any updates on this issue? It's been almost 6 months...

HI, yes we are working on this. Thanks.

[gwadd 1]

This isn't just affecting iOS (iPhone) videos.
Have the exact same issue with videos taken on multiple Android devices (Samsung S24+ and Samsung S25) and played back via Emby on Samsung TV app.

Running Emby server 4.8.8.0 on Synology NAS.
Playing the videos via Emby on a Windows PC or Android phone, orientation is correct for all videos.
Playing them via Emby on Samsung 2022 TV model QA75Q70CAWXXY close to half of all videos taken from the above phones have incorrect orientation.

Interestingly, all video thumbnails have correct orientation.
But when played they go sideways and sometimes even upside down.

Edited April 27 by gwadd

[KarlHungus67 6]

This is more than 4 years since I've opened this topic.

I'm glad is still active, but unfortunately, I had to find another solution to see my video on my TV.

Too bad for Emby, which is still a great program, but I'm disapointed how issue like these are managed.