Bigmack3000 84 Posted March 23, 2022 Author Share Posted March 23, 2022 can i upload a sample here to see if you guys can find what the shield app doesn't like that the other apps are ok with? Link to comment Share on other sites More sharing options...
ebr 14910 Posted March 23, 2022 Share Posted March 23, 2022 Hi. You can provide a sample via dropbox or similar link. I'm pretty sure it is an out of spec or other unexpected header (or missing header info) causing the issue since a remux corrected it. Exoplayer does not like anything that deviates from the strict spec. Thanks. Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted March 23, 2022 Author Share Posted March 23, 2022 Sample attached to this post. The Fountain_Trailer.mkv Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 23, 2022 Share Posted March 23, 2022 This direct plays fine for me with no stuttering on 2.0.70g. Carlo Link to comment Share on other sites More sharing options...
ebr 14910 Posted March 23, 2022 Share Posted March 23, 2022 19 minutes ago, cayars said: This direct plays fine for me with no stuttering on 2.0.70g. Carlo Me too... I wonder if the act of copying and downloading the file had an effect. 1 Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 23, 2022 Share Posted March 23, 2022 1 hour ago, Bigmack3000 said: Sample attached to this post. The Fountain_Trailer.mkv 53.81 MB · 2 downloads Don't know if you made this one for us using a trailer to keep the sample small, but did you try this file on your system to make sure it has the problem? If it does have the problem can you send us the server log and any ffmpeg logs generated when you try to play this back on the ATV? Thanks Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted March 23, 2022 Share Posted March 23, 2022 (edited) Bigmack3000 isn't on .70, his log says he is running .48 still. I would suggest installing the latest stable first, just in case that helps and so that we're all on the same page when testing. Edited March 23, 2022 by FrostByte 1 Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 23, 2022 Share Posted March 23, 2022 Nice catch @FrostByte. @Bigmack3000 can you upgrade your software to the latest version and give this another test? Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted March 23, 2022 Author Share Posted March 23, 2022 Those logs further up are from before I updated. I've been on .70 since then. I just attempted to play it on my shield and it stuttered through the trailer and the sound was out of sync. I played it on my android phone and it played without any issues. I've attached a log of it to this post. embyserver (4).txt Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 23, 2022 Share Posted March 23, 2022 Could you perform the same test again but turn off debug logging? You only want to turn that on if asked otherwise it just creates to much noise in the file to try and follow. After that run the rotate log file job from the Schedule Tasks menu. Do you playback on ATV and then upload the file. If you see an ffmpeg log file for the time span of this test grab that and upload it as well. Thanks Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted March 23, 2022 Share Posted March 23, 2022 Okay, well I'm seeing problems also when using Exoplyaer. When using ATV or the standard Android app the audio is way off with Exoplayer. However, if I use VLC as an external player in either app then the sound is perfect. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 23, 2022 Share Posted March 23, 2022 Was it direct playing for you FrostByte? On ATV were you getting software decoding of audio or not? Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted March 23, 2022 Author Share Posted March 23, 2022 Ok I turned off debug. I played the trailer on my shield. Then I played it on my phone and ran rotate log file. Logs attached. the last ffmpeg file was from this morning so I don't think it includes anything for this, but I included it as well, just in case. I'm not exactly sure how to answer the ATV question. My server and shield are connected with an ethernet cable. embyserver.txt embyserver-63783650445.txt ffmpeg-transcode-6a88ee76-6155-453e-b474-24a2adafa93c_1.txt Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted March 23, 2022 Share Posted March 23, 2022 4 minutes ago, cayars said: Was it direct playing for you FrostByte? On ATV were you getting software decoding of audio or not? Yes, Direct Play. And it doesn't take long to see/hear it going off. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 23, 2022 Share Posted March 23, 2022 Nothing in the embyserver.txt file except what it writes immediately after doing the rotate. Did you rotate the log then do the playback? Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted March 23, 2022 Share Posted March 23, 2022 Maybe it has something to do with framerate switching, or some other option. I'll have to play around with some of the settings as I don't have any of these set Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 23, 2022 Share Posted March 23, 2022 1 minute ago, FrostByte said: Yes, Direct Play. And it doesn't take long to see/hear it going off. That's strange you get different results. @Bigmack3000 is it possible to try another conversion of the same trailer. Rename it V2 or something. This time have it change the audio to either AAC or MP3 2 channel stereo instead of using AC3. I'm wondering if it's something in the audio stream causing the issue. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 23, 2022 Share Posted March 23, 2022 2 minutes ago, FrostByte said: Maybe it has something to do with framerate switching, or some other option. I'll have to play around with some of the settings as I don't have any of these set You could try these settings enabled and try it with downmix audio as well to see if it makes a difference. Allow TrueHD Pass-thru Audio Output Downmix to Stereo Enable Refresh Rate Switching Match Video Resolution 1 Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted March 23, 2022 Share Posted March 23, 2022 10 minutes ago, cayars said: You could try these settings enabled and try it with downmix audio as well to see if it makes a difference. Allow TrueHD Pass-thru Audio Output Downmix to Stereo Enable Refresh Rate Switching Match Video Resolution Okay, setting Down mix to stereo and now everything is synced Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted March 23, 2022 Author Share Posted March 23, 2022 44 minutes ago, cayars said: Nothing in the embyserver.txt file except what it writes immediately after doing the rotate. Did you rotate the log then do the playback? Oops no i did that backwards. How's this? embyserver.txt Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted March 23, 2022 Share Posted March 23, 2022 1 hour ago, cayars said: You could try these settings enabled and try it with downmix audio as well to see if it makes a difference. Allow TrueHD Pass-thru Audio Output Downmix to Stereo Enable Refresh Rate Switching Match Video Resolution None of the other settings changed anything. Just the downmix to stereo 1 Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 24, 2022 Share Posted March 24, 2022 @Bigmack3000 Try changing the Audio Output setting to Downmix to Stereo to see if that fixes it for you as well. Link to comment Share on other sites More sharing options...
Bigmack3000 84 Posted March 24, 2022 Author Share Posted March 24, 2022 Interesting. That did work. But if I leave that setting on, won't it take away any surround sound for all the other files? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 24, 2022 Share Posted March 24, 2022 Yes it would be this helps us narrow down the problem. So it looks like the audio track is out of spec at least for AC3 stereo files using that program. What you can try now is converting the file again but this time choose AAC or MP3 to use. Maybe that won't have the issue. Obviously the best solution is not to produce files that have out of spec tracks. Meanwhile @ebr, can try and duplicate results to see if there is anything internal in the app that can be done but of course will depend on what the issue is. Link to comment Share on other sites More sharing options...
rbjtech 4248 Posted March 24, 2022 Share Posted March 24, 2022 (edited) -edit- Edited March 24, 2022 by rbjtech Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now