torontoNW 0 Posted March 21, 2021 Share Posted March 21, 2021 (edited) Hello, Recently, when starting Emby Theatre on my PC the app displays a black screen with only the emby logo on it. I have to guess where the "close window" button is (upper right corner) to kill the app. Windows reports (Task Manager) three Electron and one Emby sessions running, taking 0.2 - 0.3% CPU and about 80 - 82 MB of memory. Last activity before this was to delete a user account through Emby Server on my NAS (QNAP). After trying Emby on other devices, I found this: - Emby has this issue on a device accessed by the deleted user. - There is no problem on a device where the user was not logged in. - There is no problem on a device with a first-time Emby Theatre install. From all these, it seems that the deleted user left some traces related to those devices which prevent the app to launch on them. Is there a way to remove a device from Emby's records (not just from the device list, which I did)? Are devices registered by an id or IP address somewhere? How can I fix this problem? (10 hours later) SOLUTION: After a few hours of experiments, Emby Theatre (and similar apps on TV and iphone) came back to normal. It seems that the issue was solved after I stopped the Emby server on QNAP, rebooted the NAS, then restarted Emby. . Edited March 22, 2021 by torontoNW Added info. Link to comment Share on other sites More sharing options...
Luke 36887 Posted March 23, 2021 Share Posted March 23, 2021 Hi there, glad to hear it's resolved now. Thanks for following up. Link to comment Share on other sites More sharing options...
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