NorthDegree 1 Posted March 11, 2021 Share Posted March 11, 2021 It stopped working yesterday, is there a fix for this? Link to comment Share on other sites More sharing options...
Luke 36881 Posted March 11, 2021 Share Posted March 11, 2021 HI, what version of Emby Server are you on? Link to comment Share on other sites More sharing options...
NorthDegree 1 Posted March 11, 2021 Author Share Posted March 11, 2021 Ver. 1.5.1 (10) Link to comment Share on other sites More sharing options...
Luke 36881 Posted March 11, 2021 Share Posted March 11, 2021 2 hours ago, NorthDegree said: Ver. 1.5.1 (10) That's the apple tv app. What version of emby server are you running? Link to comment Share on other sites More sharing options...
NorthDegree 1 Posted March 11, 2021 Author Share Posted March 11, 2021 thanks for the quick reply, so I was on a older version but I just updated to 4.5.4.0 ... but unfortunately still nothing in top shelf. Link to comment Share on other sites More sharing options...
corey 312 Posted March 11, 2021 Share Posted March 11, 2021 @NorthDegree -- I know it may sound silly but would you mind rebooting your Apple TV and seeing if the Top Shelf returns? Link to comment Share on other sites More sharing options...
NorthDegree 1 Posted March 11, 2021 Author Share Posted March 11, 2021 Tried a restart but no change Link to comment Share on other sites More sharing options...
NorthDegree 1 Posted March 15, 2021 Author Share Posted March 15, 2021 just a quick update, not sure why but no longer having this as of today. Link to comment Share on other sites More sharing options...
Luke 36881 Posted March 15, 2021 Share Posted March 15, 2021 45 minutes ago, NorthDegree said: just a quick update, not sure why but no longer having this as of today. Thanks for the feedback. Link to comment Share on other sites More sharing options...
sross44 205 Posted March 18, 2021 Share Posted March 18, 2021 @NorthDegree if it happens again, what I've found to be successful for me is deleting the app and reinstalling. Kind of a pain in the ass but it works every time. Easy to log back in to your Emby Server as well. Link to comment Share on other sites More sharing options...
Luke 36881 Posted March 23, 2021 Share Posted March 23, 2021 Hi, have you run into this again? Link to comment Share on other sites More sharing options...
NorthDegree 1 Posted March 23, 2021 Author Share Posted March 23, 2021 As a matter of fact I have , it’s not working again. Link to comment Share on other sites More sharing options...
sross44 205 Posted March 23, 2021 Share Posted March 23, 2021 6 hours ago, NorthDegree said: As a matter of fact I have , it’s not working again. Have you tired reinstalling the app? Do you have the most up to date app? Link to comment Share on other sites More sharing options...
NorthDegree 1 Posted March 24, 2021 Author Share Posted March 24, 2021 App is up to date and restart did not fix however turning off Apple TV (pull plug) DID FIX! Link to comment Share on other sites More sharing options...
PrincessSydney 0 Posted March 24, 2021 Share Posted March 24, 2021 (edited) a Edited March 24, 2021 by PrincessSydney Deletion Link to comment Share on other sites More sharing options...
sross44 205 Posted March 24, 2021 Share Posted March 24, 2021 If it happens again, go ahead and delete the app and reinstall it. Not sure why but I had to do that once and haven’t had any issues since. Sadly I’ve found myself using Infuse more and more as a front end for my Emby server when using Apple TV. The hope is that the Apple TV app eventually catches up to the Android and Roku apps!!! FINGERS CROSSED. Link to comment Share on other sites More sharing options...
Luke 36881 Posted March 25, 2021 Share Posted March 25, 2021 Has this happened again? Link to comment Share on other sites More sharing options...
NorthDegree 1 Posted March 25, 2021 Author Share Posted March 25, 2021 not yet so far its ok Link to comment Share on other sites More sharing options...
unisoft 271 Posted March 26, 2021 Share Posted March 26, 2021 (edited) Happened to me on the latest version. Even uninstalled Emby app and re-installed (after the initial upgrade!). Still blank. Working fine before version update. always populated. Also the new version removed login details and had to reconfigure - not good if family using Apple TV remotely in another location. And 'bwdif' is giving odd results on PAL 50hz 1920x1080i content. Sometimes it shows the video with clear "combing" artefacts where deinterlacing not working. Other similar content at other times is fine, yet they are encoded all the same using same app - (Level 4.0 High Profile 11mbps Interlaced 25 frames per second constant, MP4, AVC, BT709) Album Artists set as a sticky for MUSIC library, does not "stick" but only on Apple TV app Photos & Videos did not stick on "Folders" - only on Apple TV app Images in Channels or Guide too large as the code does not scale channel logos down to fit a certain size, see image. Edited March 26, 2021 by unisoft Link to comment Share on other sites More sharing options...
NorthDegree 1 Posted March 26, 2021 Author Share Posted March 26, 2021 It happened again... i restarted Apple TV and it disappeared after reboot. I tried deleting the app this time and no luck then I tried the unplug Apple TV, neither worked. Link to comment Share on other sites More sharing options...
unisoft 271 Posted April 6, 2021 Share Posted April 6, 2021 On 26/03/2021 at 13:53, unisoft said: Happened to me on the latest version. Even uninstalled Emby app and re-installed (after the initial upgrade!). Still blank. Working fine before version update. always populated. Also the new version removed login details and had to reconfigure - not good if family using Apple TV remotely in another location. And 'bwdif' is giving odd results on PAL 50hz 1920x1080i content. Sometimes it shows the video with clear "combing" artefacts where deinterlacing not working. Other similar content at other times is fine, yet they are encoded all the same using same app - (Level 4.0 High Profile 11mbps Interlaced 25 frames per second constant, MP4, AVC, BT709) Album Artists set as a sticky for MUSIC library, does not "stick" but only on Apple TV app Photos & Videos did not stick on "Folders" - only on Apple TV app Images in Channels or Guide too large as the code does not scale channel logos down to fit a certain size, see image. Luke / Corey - is there anything you add? Thank you. Link to comment Share on other sites More sharing options...
corey 312 Posted April 6, 2021 Share Posted April 6, 2021 @unisoftand @NorthDegree -- The only possibility that I can think of is that a specific set of media is causing the Top Shelf extension to crash. The only way I can effectively troubleshoot this is with direct access to a server that is having this issue so I can try and identify the specific issue. Link to comment Share on other sites More sharing options...
Luke 36881 Posted April 6, 2021 Share Posted April 6, 2021 @unisoft @NorthDegree Can you send a PM to Corey and I containing your Emby Server url, username and password that we can test with? Thanks ! Link to comment Share on other sites More sharing options...
unisoft 271 Posted May 12, 2021 Share Posted May 12, 2021 On 06/04/2021 at 18:01, Luke said: @unisoft @NorthDegree Can you send a PM to Corey and I containing your Emby Server url, username and password that we can test with? Thanks ! Luke, Nothing would fix the top shelf issue, uninstalling Emby and re-installing, rebooting server, rebooting Apple TV. I applied the tvOS 14.5 update and it fixed itself immediately after reboot and top shelf now populates. The other issues like channel logo resizing properly still exist (as I think thats simply code that doesn;t resize to a defined regime on Apple TV App.) Link to comment Share on other sites More sharing options...
Luke 36881 Posted May 12, 2021 Share Posted May 12, 2021 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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