Live TV - Wrong Audio - Language switch not working - Hauppauge & HD HomeRun

[Vladias 1]

Good Evening,

 

I'm encountering an issue with Live TV in italy:

When I watch programs on Live TV channel like "Real Time" or "Rai 1" etc.. that are single audio only, I can listen to the correct italian language but when i try to watch Any "Mediaset" channel that is dual language, like "Italia uno" or "Canale 5" etc... the channel start with the english language by default and the language switch is not working. If i switch to Italian, nothing happen.

 

The problem happen on the Emby web client, Emby for iOS and Emby for FireTV

 

The problem exist using the following Tuner:

Hauppauge WinTV-quadHD With WinTV 10 (I can switch audio on WinTV and listen to the italian language)

HD HomeRun connect-quatro (Also on the HD homerun native app I can switch audio tracks)

 

On the User settings in Emby the default audio is set to be Italian

I kindly ask for your support to possibly have an help to solve this issue.

 

Thanks in advance, please let me know if other information are neded.

Edited February 22, 2021 by Vladias
Additional information - 1

[Abobader 2942]

Hello Vladias,

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Carlo 4330]

Hi, what version of the server are you currently using?

[Vladias 1]

2 hours ago, cayars said:

Hi, what version of the server are you currently using?

Hi Cayars,

thanks for your reply, actually I’m on version 4.5.4.0

[Luke 37020]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks.

[Vladias 1]

Hello, 

 

It seems that with the HD HomeRun, the problem disappear disabling the hardware encoding on the homerun in the Live TV settings.

 

still working on a solution for the hauppauge. I will post a server log ASAP

 

Thanks for your support

[Luke 37020]

HI, yes please, thanks.