XDavidT 13 Posted January 21, 2021 Share Posted January 21, 2021 (edited) So yesterday make me crazy, when the only think wanted is to play a movie (sized 32gb) in my new tv. Long story: My Samsung tv is playing movies for few weeks fine, all the movies what about 1080p, now I started download 4K content and wanted to start watching. The Samsung tv app was loading the movie and then playing it, the subtitle wasn't good since it's showed me a different language, and a lot of massy trouble. even when the tv connected with CAT6 cable to router. So I stopped and move to my next streaming device: Xiaomi mi box Xiaomi mi box played the subtitle well, but the app was freeze out and stuck, after a quick restart to app, trying again, but now the buffer is loading, in the time line the gray is expanding, but the movie wasn't start to play. LDAP build-in in Samsung tv was crashed, and now my last option, use my laptop with HDMI cable to my tv: My MacBook Pro connected to tv and trying to stream, but still it's freeze and stuck, so now I connect even Ethernet cable (Cat6) and now the movie is playing, but every 5 seconds stop to buffer. Here I just stopped and moved to my Netflix for another stupid content.. My questions is: Is there any way I can troubleshooting ? How can I check speed between Emby server and Emby clients ? What can affected that ? embyserver.txt Edited January 23, 2021 by XDavidT Link to comment Share on other sites More sharing options...
ebr 14902 Posted January 21, 2021 Share Posted January 21, 2021 1 hour ago, XDavidT said: Is there any way I can troubleshooting ? Hi. Yes. Please provide details on a specific example. Link to comment Share on other sites More sharing options...
XDavidT 13 Posted January 23, 2021 Author Share Posted January 23, 2021 (edited) On 1/21/2021 at 8:08 PM, ebr said: Hi. Yes. Please provide details on a specific example. I attached the logs after trying again. Edit: So today it's happen again, watching on my Samsung tv was OK until the colors start to change after few minutes. (subtitles was good) Then the buffer is stuck to load every few minutes. Moved to Xiaomi mi box -> then watching until half movie -> start buffering. Tried to change quality or change buffer speed to lower.. Still. Move to MacBook Pro with HDMI cable -> using browser to watch, after few 10-15 minutes stuck again. I just quit emby and watched by the original file using smb... embyserver-3.txt Edited January 23, 2021 by XDavidT Link to comment Share on other sites More sharing options...
Luke 36999 Posted January 24, 2021 Share Posted January 24, 2021 6 hours ago, XDavidT said: I attached the logs after trying again. Edit: So today it's happen again, watching on my Samsung tv was OK until the colors start to change after few minutes. (subtitles was good) Then the buffer is stuck to load every few minutes. Moved to Xiaomi mi box -> then watching until half movie -> start buffering. Tried to change quality or change buffer speed to lower.. Still. Move to MacBook Pro with HDMI cable -> using browser to watch, after few 10-15 minutes stuck again. I just quit emby and watched by the original file using smb... embyserver-3.txt 66.64 kB · 0 downloads Hi there, I don't see any playback activity in this log file. Are you sure this is the right one from the timeframe that you attempted to play with Emby? Thanks. Link to comment Share on other sites More sharing options...
XDavidT 13 Posted January 24, 2021 Author Share Posted January 24, 2021 7 hours ago, Luke said: Hi there, I don't see any playback activity in this log file. Are you sure this is the right one from the timeframe that you attempted to play with Emby? Thanks. What is timeframe of log file ? After finish watch the movie I exported it. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted January 24, 2021 Share Posted January 24, 2021 Hi, Can try it again and then upload the log file? Link to comment Share on other sites More sharing options...
Luke 36999 Posted January 28, 2021 Share Posted January 28, 2021 @XDavidT ? Link to comment Share on other sites More sharing options...
XDavidT 13 Posted February 3, 2021 Author Share Posted February 3, 2021 On 1/28/2021 at 6:55 AM, Luke said: @XDavidT ? The issue didn't came-up again for now. I was change 4K content audio from 7.1 TrueHD to 5.1 AC, and it's running pretty good for now. Today I will try to check again and update with more information. 1 Link to comment Share on other sites More sharing options...
Luke 36999 Posted February 4, 2021 Share Posted February 4, 2021 Thanks, let us know how you get on. Link to comment Share on other sites More sharing options...
XDavidT 13 Posted February 6, 2021 Author Share Posted February 6, 2021 On 2/4/2021 at 5:25 AM, Luke said: Thanks, let us know how you get on. OK, today it not Movie, it was a family video, took the log after 2-3 minutes it's happen. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36999 Posted February 6, 2021 Share Posted February 6, 2021 8 minutes ago, XDavidT said: OK, today it not Movie, it was a family video, took the log after 2-3 minutes it's happen. embyserver.txt 2.97 MB · 0 downloads What did you try to play and at what time? Link to comment Share on other sites More sharing options...
XDavidT 13 Posted February 8, 2021 Author Share Posted February 8, 2021 On 2/6/2021 at 11:28 PM, Luke said: What did you try to play and at what time? The file named 'Stav & David - the wedding highlights clip v2.mp4', and try to play it in 6 Feb 21, about 11:20PM Link to comment Share on other sites More sharing options...
Luke 36999 Posted February 8, 2021 Share Posted February 8, 2021 I notice you were resuming. Does it also happen if you play from the beginning? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted February 8, 2021 Share Posted February 8, 2021 Hi, can you also post the file info as shown on the detail screen at the bottom in Emby web for this file? Appreciated. Link to comment Share on other sites More sharing options...
XDavidT 13 Posted February 18, 2021 Author Share Posted February 18, 2021 On 2/8/2021 at 11:49 PM, Luke said: I notice you were resuming. Does it also happen if you play from the beginning? In original post, it was happend from beginning, after change the audio 7.1 TureHD -> 5.1 AC, it's not stuck. Yesterday, it was from 50% of the movie (samsung tv client), and after that changed to Xiaomi mi box, and it was stuck also. I restart the PC that host the server, and then watch to end, but in last minutes it happen again, so I changed to watch from web (macOs) to see the last minutes, and it was very stuck. I took logs before the restart and in the end of the movie. On 2/8/2021 at 11:52 PM, cayars said: Hi, can you also post the file info as shown on the detail screen at the bottom in Emby web for this file? Appreciated. Attach screenshots. embyserver.txt embyserver2.txt Link to comment Share on other sites More sharing options...
Luke 36999 Posted February 21, 2021 Share Posted February 21, 2021 On 2/18/2021 at 5:53 AM, XDavidT said: In original post, it was happend from beginning, after change the audio 7.1 TureHD -> 5.1 AC, it's not stuck. Yesterday, it was from 50% of the movie (samsung tv client), and after that changed to Xiaomi mi box, and it was stuck also. I restart the PC that host the server, and then watch to end, but in last minutes it happen again, so I changed to watch from web (macOs) to see the last minutes, and it was very stuck. I took logs before the restart and in the end of the movie. Attach screenshots. embyserver.txt 812.16 kB · 0 downloads embyserver2.txt 78.36 kB · 0 downloads Hi, please attach the ffmpeg log as well. thanks. 1 Link to comment Share on other sites More sharing options...
XDavidT 13 Posted February 22, 2021 Author Share Posted February 22, 2021 On 2/21/2021 at 9:06 PM, Luke said: Hi, please attach the ffmpeg log as well. thanks. Do I need to have the issue again, or just share the current with you ? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted February 22, 2021 Share Posted February 22, 2021 The ffmpeg file is specific to one playback so it needs to be the ffmpeg log specifically for the problem media playback. Link to comment Share on other sites More sharing options...
XDavidT 13 Posted February 22, 2021 Author Share Posted February 22, 2021 7 minutes ago, cayars said: The ffmpeg file is specific to one playback so it needs to be the ffmpeg log specifically for the problem media playback. OK, I just play that again, and attached the log. embyserver.txt ffmpeg-remux-e7855cd1-9203-44be-b1fb-9a3031a42d13_1.txt Link to comment Share on other sites More sharing options...
Carlo 4330 Posted February 22, 2021 Share Posted February 22, 2021 The log is for about 1.25 minutes of playback. So during this brief time, what happened that was wrong or didn't work? Link to comment Share on other sites More sharing options...
XDavidT 13 Posted February 23, 2021 Author Share Posted February 23, 2021 9 hours ago, cayars said: The log is for about 1.25 minutes of playback. So during this brief time, what happened that was wrong or didn't work? THe movie wasn't smooth, it's stuck for this time worse then first time. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted February 23, 2021 Share Posted February 23, 2021 OK thanks, this is something the devs will need to look at. Link to comment Share on other sites More sharing options...
Luke 36999 Posted March 2, 2021 Share Posted March 2, 2021 Hi, is this only happening on videos with DTS audio? Link to comment Share on other sites More sharing options...
XDavidT 13 Posted March 3, 2021 Author Share Posted March 3, 2021 11 hours ago, Luke said: Hi, is this only happening on videos with DTS audio? How can I tell what file have DTS audio and what not ? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted March 3, 2021 Share Posted March 3, 2021 Look at the bottom of the detail screen. Link to comment Share on other sites More sharing options...
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