densma 12 Posted January 16, 2021 Share Posted January 16, 2021 one of my users is unable to play 4K HDR content on google TV. 108P and 4k non-HDR plays well. HDR only plays audio and no video. he is using version AndriodTV 1.8.54g. server side is Version 4.6.0.10 beta. logs attached emby.rar Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted January 16, 2021 Share Posted January 16, 2021 (edited) im not going to install unrar in order to look at the logs, but tell your users to adjust the playback settings to something lower, preferably something that is under their max download bandwidth, then report back. Edited January 16, 2021 by mastrmind11 Link to comment Share on other sites More sharing options...
densma 12 Posted January 17, 2021 Author Share Posted January 17, 2021 That didnt do anything @Luke pls take a look ffmpeg-transcode-fc797791-2956-49a9-8a50-63808dd41835_1.txt ffmpeg-remux-a4b68dae-130e-43b9-bab1-b70ede45d948_1.txt embyserver.txt Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted January 17, 2021 Share Posted January 17, 2021 WHat happens if you disable HW acceleration? Link to comment Share on other sites More sharing options...
jrwalte 17 Posted January 17, 2021 Share Posted January 17, 2021 (edited) The only way HDR content works, that I'm aware of, is if they are playing the file direct and no transcoding occurs. That's 50-90Mbps for 4K. If they are not local, that's a lot of internet bandwidth. It's doable (I can do it on att fiber) but it isn't reliable. Edited January 17, 2021 by jrwalte Link to comment Share on other sites More sharing options...
ebr 14910 Posted January 17, 2021 Share Posted January 17, 2021 It is stream copying the video and only converting the audio. Can you play this item for a few seconds and then send a log from the app? Link to comment Share on other sites More sharing options...
densma 12 Posted January 17, 2021 Author Share Posted January 17, 2021 27 minutes ago, ebr said: It is stream copying the video and only converting the audio. Can you play this item for a few seconds and then send a log from the app? user has no send log option... seem to be admin only? is there a permission for this? I will take a look Link to comment Share on other sites More sharing options...
densma 12 Posted January 17, 2021 Author Share Posted January 17, 2021 2 hours ago, jrwalte said: The only way HDR content works, that I'm aware of, is if they are playing the file direct and no transcoding occurs. That's 50-90Mbps for 4K. If they are not local, that's a lot of internet bandwidth. It's doable (I can do it on att fiber) but it isn't reliable. its direct stream only. user setup screen Link to comment Share on other sites More sharing options...
densma 12 Posted January 17, 2021 Author Share Posted January 17, 2021 2 hours ago, mastrmind11 said: WHat happens if you disable HW acceleration? not tested this. Link to comment Share on other sites More sharing options...
jrwalte 17 Posted January 17, 2021 Share Posted January 17, 2021 (edited) It's possible that is the issue. You define no transcoding is allowed, but the video bitrate is too high for your or their connection (or a defined max bitrate in server or client) and so the video is blank and only audio comes through. Edited January 17, 2021 by jrwalte Link to comment Share on other sites More sharing options...
densma 12 Posted January 18, 2021 Author Share Posted January 18, 2021 5 hours ago, jrwalte said: It's possible that is the issue. You define no transcoding is allowed, but the video bitrate is too high for your or their connection (or a defined max bitrate in server or client) and so the video is blank and only audio comes through. nope. That isnt the issue. he can play from other like andriod TV from xbr-65a1e not just with google TV Link to comment Share on other sites More sharing options...
Luke 37046 Posted January 18, 2021 Share Posted January 18, 2021 8 hours ago, densma said: its direct stream only. user setup screen Please try turning this back on and see how it compares. Please make note of the warning underneath the option. Link to comment Share on other sites More sharing options...
densma 12 Posted January 18, 2021 Author Share Posted January 18, 2021 20 hours ago, Luke said: Please try turning this back on and see how it compares. Please make note of the warning underneath the option. that didnt work with all checked. though he was able to play for one time and wont play anymore. log sent at few mins ago 5:27pm est Link to comment Share on other sites More sharing options...
CBers 6768 Posted January 18, 2021 Share Posted January 18, 2021 On 17/01/2021 at 17:12, densma said: user has no send log option... seem to be admin only? is there a permission for this? I will take a look Need to enable DEBUG mode in the options of the app. Link to comment Share on other sites More sharing options...
ebr 14910 Posted January 18, 2021 Share Posted January 18, 2021 22 minutes ago, densma said: that didnt work with all checked. though he was able to play for one time and wont play anymore. What, exactly, does that mean? Link to comment Share on other sites More sharing options...
densma 12 Posted January 18, 2021 Author Share Posted January 18, 2021 45 minutes ago, CBers said: Need to enable DEBUG mode in the options of the app. that was enabled Link to comment Share on other sites More sharing options...
densma 12 Posted January 18, 2021 Author Share Posted January 18, 2021 41 minutes ago, ebr said: What, exactly, does that mean? this Link to comment Share on other sites More sharing options...
Luke 37046 Posted January 19, 2021 Share Posted January 19, 2021 Can you try installing the apk of Emby for Android and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
ebr 14910 Posted January 19, 2021 Share Posted January 19, 2021 Hi. You said "he was able to play for one time and won't play anymore". What, exactly, happened there? Link to comment Share on other sites More sharing options...
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