LightMoon 1 Posted December 29, 2020 Share Posted December 29, 2020 (edited) Hi, After upgrading from 4.5.2 to 4.5.4 the emby web interface stop working. This is the package I downloaded : https://github.com/MediaBrowser/Emby.Releases/releases/download/4.5.4.0/emby-server-qnap_4.5.4.0_arm-x31.qpkg Here is the Qnap model and firmware Model: TS-231 Current firmware version: 4.3.6.1446 Date: 29/09/2020 Here is log when I try to run the Emby from the command line. [/share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer] # ./emby-server.sh start ./emby-server.sh: line 20: kill: (24668) - No such process [/share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer] # /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/bin/emby-server: line 9: /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer: No such file or directory /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/bin/emby-server: line 9: /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer: Success @Luke Edited December 29, 2020 by LightMoon Link to comment Share on other sites More sharing options...
PenkethBoy 2063 Posted December 29, 2020 Share Posted December 29, 2020 use the other arm7 package from the emby download page and see how that works or not Link to comment Share on other sites More sharing options...
LightMoon 1 Posted December 29, 2020 Author Share Posted December 29, 2020 2 hours ago, PenkethBoy said: use the other arm7 package from the emby download page and see how that works or not x31 has always worked for me. However, I have tried other compatible packages the result is the same. Link to comment Share on other sites More sharing options...
PenkethBoy 2063 Posted December 29, 2020 Share Posted December 29, 2020 is emby actually installed? Link to comment Share on other sites More sharing options...
LightMoon 1 Posted December 29, 2020 Author Share Posted December 29, 2020 1 hour ago, PenkethBoy said: is emby actually installed? How can I verify that? From the Qnap I can see the installation was successful. Link to comment Share on other sites More sharing options...
PenkethBoy 2063 Posted December 29, 2020 Share Posted December 29, 2020 ok - if thats the case provide a log file from emby and describe in FULL what you are doing to access emby as you have provided very little detail so far Link to comment Share on other sites More sharing options...
Luke 37022 Posted December 31, 2020 Share Posted December 31, 2020 Is any emby server log file generated? Is your version of QTS the latest available for your machine? Link to comment Share on other sites More sharing options...
One2Go 98 Posted December 31, 2020 Share Posted December 31, 2020 (edited) I just did the same update on a QNAP TS-253Be which has an Intel 64 bit processor. Stopping the Emby server in the QNAP App section and then manually installing the latest stable version, downloaded from Emby.Media, which worked without a hitch. However remember when you click in the QNAp App section and try to Open the web page, it uses a wrong port #8096 instead of port #8097. Even after that it took such a long time before displaying just showing a black page with the Emby symbol, that I shut down the server, than restarted it and watched a 30 minute TV program. By that time the Emby server Dashboard page finally displayed. One other thing I do use the local IP address 192.168.*.* to connect to the Emby server on QNAP. Edited December 31, 2020 by One2Go Link to comment Share on other sites More sharing options...
Luke 37022 Posted December 31, 2020 Share Posted December 31, 2020 12 minutes ago, One2Go said: I just did the same update on a QNAP TS-253Be which has an Intel 64 bit processor. Stopping the Emby server in the QNAP App section and then manually installing the latest stable version, downloaded from Emby.Media, which worked without a hitch. However remember when you click in the QNAp App section and try to Open the web page, it uses a wrong port #8096 instead of port #8097. Even after that it took such a long time before displaying just showing a black page with the Emby symbol, that I shut down the server, than restarted it and watched a 30 minute TV program. By that time the Emby server Dashboard page finally displayed. One other thing I do use the local IP address 192.168.*.* to connect to the Emby server on QNAP. @One2Go did you customize the port to 8097 in emby server settings? Link to comment Share on other sites More sharing options...
One2Go 98 Posted January 1, 2021 Share Posted January 1, 2021 Wouldn't know where to set that. After installing early 4.* versions it just said on the Dashboard "Running on http port 8097" however when clicking the QNAP AppCenter blue Open button it opens a link with Port #8096 and the error message can't connect. Don't know where to change that but since everything is running fine, hate to do changes. Link to comment Share on other sites More sharing options...
Luke 37022 Posted January 1, 2021 Share Posted January 1, 2021 Ok yes you must have done that because we don't use 8097 by default. In the case of qnap the port is defined in the package, it's the only port you can use so what we need to do is not allow you to change it. Link to comment Share on other sites More sharing options...
One2Go 98 Posted January 1, 2021 Share Posted January 1, 2021 1 hour ago, Luke said: Ok yes you must have done that because we don't use 8097 by default. In the case of qnap the port is defined in the package, it's the only port you can use so what we need to do is not allow you to change it. But I have no idea where to change can that be done on the Dashboard? As I very, very rarely use Putty to access the QNAP structure never mind doing any changes. So if 8096 is the default port from the package, then where and how do you change it in the EMBY settings on the QNAP? I am at a total loss here how this could have changed to 8097! Link to comment Share on other sites More sharing options...
Luke 37022 Posted January 2, 2021 Share Posted January 2, 2021 In Emby Server network settings. Link to comment Share on other sites More sharing options...
LightMoon 1 Posted January 2, 2021 Author Share Posted January 2, 2021 (edited) On 31/12/2020 at 13:04, Luke said: Is any emby server log file generated? Is your version of QTS the latest available for your machine? No logs have been generated since the installation of 4.5.4, as I mentioned I have no access to emby webpage. Here is the output if I try to run emby from ssh [/share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer] # ./emby-server.sh start ./emby-server.sh: line 20: kill: (4321) - No such process [/share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer] # /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/bin/emby-server: line 9: /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer: No such file or directory /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/bin/emby-server: line 9: /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer: Success here is the output of listening ports which emby is not in there. [/share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer] # sudo lsof -i -P -n | grep LISTEN mysqld 6395 admin 14u IPv4 29834 0t0 TCP 127.0.0.1:3310 (LISTEN) cupsd 10121 admin 7u IPv4 15293807 0t0 TCP *:631 (LISTEN) cupsd 10121 admin 8u IPv6 15293808 0t0 TCP *:631 (LISTEN) proftpd 10789 guest 0u IPv6 41774 0t0 TCP *:21 (LISTEN) smbd 10844 admin 34u IPv6 41898 0t0 TCP *:445 (LISTEN) smbd 10844 admin 35u IPv6 41900 0t0 TCP *:139 (LISTEN) smbd 10844 admin 36u IPv4 41902 0t0 TCP *:445 (LISTEN) smbd 10844 admin 37u IPv4 41904 0t0 TCP *:139 (LISTEN) _thttpd_ 11166 admin 0u IPv4 42940 0t0 TCP 127.0.0.1:58080 (LISTEN) mymediadb 11202 admin 6u IPv4 43353 0t0 TCP *:8889 (LISTEN) apache_pr 11394 admin 4u IPv6 44194 0t0 TCP *:8080 (LISTEN) sshd 12493 admin 3r IPv4 15293761 0t0 TCP *:22 (LISTEN) sshd 12493 admin 4u IPv6 15293763 0t0 TCP *:22 (LISTEN) rsyncd 12929 admin 3u IPv4 46896 0t0 TCP *:873 (LISTEN) rsyncd 12929 admin 5u IPv6 46897 0t0 TCP *:873 (LISTEN) apache_pr 16865 admin 4u IPv6 44194 0t0 TCP *:8080 (LISTEN) apache_pr 16872 admin 4u IPv6 44194 0t0 TCP *:8080 (LISTEN) apache_pr 16875 admin 4u IPv6 753536 0t0 TCP *:443 (LISTEN) apache 16945 httpdusr 4u IPv6 7633328 0t0 TCP *:80 (LISTEN) apache 16945 httpdusr 6u IPv6 7633336 0t0 TCP *:8081 (LISTEN) apache_pr 16950 admin 4u IPv6 753536 0t0 TCP *:443 (LISTEN) apache 16951 httpdusr 4u IPv6 7633328 0t0 TCP *:80 (LISTEN) apache 16951 httpdusr 6u IPv6 7633336 0t0 TCP *:8081 (LISTEN) mysqld 17154 admin 16u IPv4 59172 0t0 TCP 127.0.0.1:23310 (LISTEN) dsd 18483 admin 5u IPv4 71226 0t0 TCP *:6881 (LISTEN) dsd 18483 admin 6u IPv4 71227 0t0 TCP *:4433 (LISTEN) dsd 18483 admin 7u IPv6 71228 0t0 TCP *:6881 (LISTEN) dsd 18483 admin 8u IPv6 71229 0t0 TCP *:4434 (LISTEN) apache_pr 18621 admin 4u IPv6 753536 0t0 TCP *:443 (LISTEN) ps_websoc 19281 admin 3u IPv4 75827 0t0 TCP 127.0.0.1:40740 (LISTEN) openvpn 21132 admin 3u IPv4 78962 0t0 TCP 127.0.0.1:7505 (LISTEN) apache 21241 admin 4u IPv6 7633328 0t0 TCP *:80 (LISTEN) apache 21241 admin 6u IPv6 7633336 0t0 TCP *:8081 (LISTEN) upnpd 23488 admin 0u IPv4 86006 0t0 TCP 192.168.10.25:49152 (LISTEN) Edited January 2, 2021 by LightMoon Link to comment Share on other sites More sharing options...
LightMoon 1 Posted January 3, 2021 Author Share Posted January 3, 2021 I revert to 4.5.2 and everything start working. wondering if there is any testing process per Qnap CPU architecture before releasing any versions? Link to comment Share on other sites More sharing options...
StrandValk 0 Posted January 3, 2021 Share Posted January 3, 2021 Almost exact same issue for me, TS-431 works with version 4.5.1 but after upgrading to 4.5.2, can't browse to it. Downgraded back and all good, is this a CPU Arc issue or are these models no longer supported? Link to comment Share on other sites More sharing options...
One2Go 98 Posted January 4, 2021 Share Posted January 4, 2021 Don't know if the hardware could be a possible issue but when I purchased the NAS I decided Intel x86 64 bit multiple cores plus 8GB RAM as a minimum. Been too long in this business not to know to buy something that is somewhat future prove and will have enough horsepower in case transcoding is required. Link to comment Share on other sites More sharing options...
Luke 37022 Posted January 5, 2021 Share Posted January 5, 2021 We're looking into the TS-431 issues. Thanks for reporting. Link to comment Share on other sites More sharing options...
LightMoon 1 Posted January 14, 2021 Author Share Posted January 14, 2021 On 05/01/2021 at 12:38, Luke said: We're looking into the TS-431 issues. Thanks for reporting. I am looking forward to try the next version, hoping the issue would be resolved in 4.5.5. Will keep this thread updated. Link to comment Share on other sites More sharing options...
LightMoon 1 Posted May 3, 2021 Author Share Posted May 3, 2021 (edited) On 05/01/2021 at 12:38, Luke said: We're looking into the TS-431 issues. Thanks for reporting. Hey Luke I am not sure if the issue I am facing on TS-231 is the same as the one on TS-431. Is there any updates over this issue? How we are tracking? Edited May 3, 2021 by LightMoon Link to comment Share on other sites More sharing options...
Luke 37022 Posted May 3, 2021 Share Posted May 3, 2021 At this point we're not sure. Whatever the issue is, it's something specific to these models. Is it possible to provide remote SSH access? If you're willing to do that please send me a PM. Thanks. 1 Link to comment Share on other sites More sharing options...
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