steveblair 13 Posted December 9, 2020 Share Posted December 9, 2020 I just installed the Roku Beta and noticed an issue that does not occur on the regular app. With backdrops turned on, if you go into "Genre", while scrolling through the different movies the back drop and screen flickers. It almost looks like it's trying to load all the images you skipped when you scroll down a few rows for example. This behavior doesn't happen while I'm scrolling through under the "Movie" tab. BTW, this issue occurs on my TCL Series 4 TV (4K), but NOT on the Roku Ultra I have connected to my older 1080p TV. Link to comment Share on other sites More sharing options...
ebr 14910 Posted December 9, 2020 Share Posted December 9, 2020 Hi. That sounds like the old "overloading memory" issue on some Roku devices. @speechles can you see if we are trying to load too large of images in this scenario? Link to comment Share on other sites More sharing options...
speechles 1917 Posted December 9, 2020 Share Posted December 9, 2020 @ebr Yes I can take a look and see what is going on there. Odd that Genre would show a backdrop. That might be part of the problem. Link to comment Share on other sites More sharing options...
speechles 1917 Posted December 10, 2020 Share Posted December 10, 2020 @steveblair Apologies for the problem. What size are your genre images? Have you customized them at all or are these the normal 4-slice mosaic? We think we have identified the problem. Knowing what size your genre images were will confirm what we think. Thanks for the report and keep them coming. Happy Holidays. Link to comment Share on other sites More sharing options...
steveblair 13 Posted December 10, 2020 Author Share Posted December 10, 2020 (edited) Thanks for looking into this. I do have customized genre images. Each one is 600x600 (72 dpi) and range from 230-390 KB in size. Edited December 10, 2020 by steveblair Link to comment Share on other sites More sharing options...
ebr 14910 Posted January 18, 2021 Share Posted January 18, 2021 Hi. Can you please test this with the latest beta version of the app and let us know if it is still happening for you? Link to comment Share on other sites More sharing options...
steveblair 13 Posted January 28, 2021 Author Share Posted January 28, 2021 Seems to be fixed now...thanks! Link to comment Share on other sites More sharing options...
ebr 14910 Posted January 28, 2021 Share Posted January 28, 2021 Thanks for confirming. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now