Chris442 3 Posted December 5, 2020 Share Posted December 5, 2020 I am having issues playing live TV shows via Fire Stick. The show will start and then pause, start playing again, pause and continue to repeat. If I record the same show and try to play it the same thing happens. If I attempt to watch the same show live or recorded via my laptop app it works find. I sent the logs via the Fire Stick app at approx 8:00 PM EST. Emby user name is Chris. Thoughts? Link to comment Share on other sites More sharing options...
ebr 14910 Posted December 5, 2020 Share Posted December 5, 2020 Hi. It looks like either the bitrate is too high for some part of the connection, or there is a problem with the stream. I/CodecNameUnknown-MediaCodecVideoRenderer(32023): dropOutputBuffer: bufferIndex = 2, PTS = 18852166 I/MediaCodecLogger(32023): tv.emby.embyatv.HW.video.avc Dropping frame I/CodecNameUnknown-MediaCodecVideoRenderer(32023): dropOutputBuffer: bufferIndex = 1, PTS = 18885533 I/MediaCodecLogger(32023): tv.emby.embyatv.HW.video.avc Dropping frame I/CodecNameUnknown-MediaCodecVideoRenderer(32023): dropOutputBuffer: bufferIndex = 0, PTS = 18918900 I/MediaCodecLogger(32023): tv.emby.embyatv.HW.video.avc Dropping frame I/CodecNameUnknown-MediaCodecVideoRenderer(32023): dropOutputBuffer: bufferIndex = 9, PTS = 18952266 I/MediaCodecLogger(32023): tv.emby.embyatv.HW.video.avc Dropping frame I/CodecNameUnknown-MediaCodecVideoRenderer(32023): dropOutputBuffer: bufferIndex = 6, PTS = 18985633 I/MediaCodecLogger(32023): tv.emby.embyatv.HW.video.avc Dropping frame Link to comment Share on other sites More sharing options...
Chris442 3 Posted December 5, 2020 Author Share Posted December 5, 2020 (edited) Thanks for the log review. I just upgraded to the 2020 Firestick and noticed I am now getting twice the download speeds with it. It looks like I'm getting 210 Mbps down and 10Mbps up. I've noticed this buffering doesn't happen to all my recordings or live TV shows so would I adjust the bitrate for only the shows that are having issues? Please keep in mind that for the shows that are buffing via FireStick I'm not experiencing this via my laptop. I've ran across this link for Fire TV setup https://support.emby.media/support/solutions/articles/44001161548-fire-tv but was wondering if there was another section that shows the recommended settings for using Emby on a FireStick? Edited December 5, 2020 by Chris442 Link to comment Share on other sites More sharing options...
Chris442 3 Posted December 6, 2020 Author Share Posted December 6, 2020 And after doing more checking, items that played a few days ago will now not play without buffering. Could it be the recent update?? Link to comment Share on other sites More sharing options...
ebr 14910 Posted December 6, 2020 Share Posted December 6, 2020 11 hours ago, Chris442 said: And after doing more checking, items that played a few days ago will now not play without buffering. Could it be the recent update?? Hi. We would have to look at a specific example but what we saw before suggests either an environmental or source problem. Have you tried rebooting everything? Link to comment Share on other sites More sharing options...
Chris442 3 Posted December 6, 2020 Author Share Posted December 6, 2020 3 minutes ago, ebr said: Hi. We would have to look at a specific example but what we saw before suggests either an environmental or source problem. Have you tried rebooting everything? Yes, I've rebooted everything to include server, FIrestick, router, etc... Link to comment Share on other sites More sharing options...
Chris442 3 Posted December 7, 2020 Author Share Posted December 7, 2020 I've been digging through different recordings as a few of them would play. After looking through the forum I started to think transcoding had something to do with it. I had one show that I could play without issue and it was using "Direct Stream" as the Play Method. I'm not sure what setting I could use to change all the recordings but I did come across the transcoding setting page and I changed two settings and one definitely resolved the issue. The transcoding thread count was set to 4 so I changed that to auto, with no correction in buffering. When I changed "Enable hardware acceleration when available" to "No" the buffering issues went away. Does this make sense? Link to comment Share on other sites More sharing options...
ebr 14910 Posted December 7, 2020 Share Posted December 7, 2020 @softworkz Link to comment Share on other sites More sharing options...
softworkz 3335 Posted December 8, 2020 Share Posted December 8, 2020 I would need to see the ffmpeg log from the situation where it's failing.. Link to comment Share on other sites More sharing options...
Chris442 3 Posted December 8, 2020 Author Share Posted December 8, 2020 13 hours ago, softworkz said: I would need to see the ffmpeg log from the situation where it's failing.. I can rollback the server setting and play the recording to get a log entry. How long should I let the recording play before pulling the log? Link to comment Share on other sites More sharing options...
softworkz 3335 Posted December 9, 2020 Share Posted December 9, 2020 10 hours ago, Chris442 said: I can rollback the server setting and play the recording to get a log entry. How long should I let the recording play before pulling the log? On 12/5/2020 at 2:22 AM, Chris442 said: The show will start and then pause, start playing again, pause and continue to repeat. As long as needed to cover the error you're experiencing (once or twice) Link to comment Share on other sites More sharing options...
Chris442 3 Posted December 9, 2020 Author Share Posted December 9, 2020 1 hour ago, softworkz said: As long as needed to cover the error you're experiencing (once or twice) Here is the file after I rolled the config back and played Mash at 9:56 PM EST. I also sent the logs via FireStick app. Let me know if you need more info. ffmpeg-transcode-b4eb42ee-9bc5-4946-8650-4a34f62ef5ca_1.txt Link to comment Share on other sites More sharing options...
Chris442 3 Posted December 16, 2020 Author Share Posted December 16, 2020 On 12/8/2020 at 10:00 PM, Chris442 said: Here is the file after I rolled the config back and played Mash at 9:56 PM EST. I also sent the logs via FireStick app. Let me know if you need more info. ffmpeg-transcode-b4eb42ee-9bc5-4946-8650-4a34f62ef5ca_1.txt 30.17 kB · 0 downloads @softworkz Did you get these files and do you need anything more? Link to comment Share on other sites More sharing options...
Luke 37058 Posted December 25, 2020 Share Posted December 25, 2020 Are you still having an issue with this? Link to comment Share on other sites More sharing options...
Chris442 3 Posted December 25, 2020 Author Share Posted December 25, 2020 14 hours ago, Luke said: Are you still having an issue with this? No it is working great now. I just wasn't sure if softworkz wanted to review the logs for any possible future setting changes. Link to comment Share on other sites More sharing options...
Luke 37058 Posted December 26, 2020 Share Posted December 26, 2020 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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