Sharp Roku TV no subtitles

[Peacepole1 1]

Sudden Issue.

No subtitles at all. THought initially it was ust a single video but tried other as well as a movie I previously watched with subtitles - now no subtitles at all. 

I am in an Imac  Emby Version 4.5.2.0  Emby Server is up to date   & Sharp Roku TV 

I tried uninstalling and reinstalling on both the imac as well as the TV

subtitles play in vlc player on imac  also in the web browser  ut not on the Roku TV - any suggestions?  Including log file (I hope its the right one)

thanks

embyserver11_24_202.txt

[speechles 1917]

Please try again with the Emby Beta for Roku and let us know if you still have the issue. If this an MP4 video that will not let you select embedded/internal subtitles this is a known problem we are presently working on. Expect a solution very soon.

[Peacepole1 1]

hi - thanks for your reply - yes the issue is still there even with the beta.

But I am suddenly getting a weird ransomware warning: ffmpeg is locking files!

proc: (3822) /Applications/EmbyServer.app/Contents/MacOS/ffmpeg
sign:  validly signed with a Apple Dev-ID || ad-hoc

files:
 › /Users/michaelsoaries/.config/emby-server/transcoding-temp/EDBA32_227.ts
› /Users/michaelsoaries/.config/emby-server/transcoding-temp/EDBA32_201.ts

[Luke 37008]

Well they might be locked while emby is using them. Try restarting the server.

[Peacepole1 1]

Hi

thanks

that didn't work eirher.

on another note I tried to uninstall the tv apps (the beta and the regular) - the web browser subtitles works fine - I even tried screen cast to the tv but the subtitles didn't cast over  -  thinking maybe that might clear a cache or something - only to discover once I tried to activate the tv that roku itself  is down and has been so no new activations are possible. So currently tv is basically a brick until they get straighten out.

[Peacepole1 1]

Hi

Its working now.

Thanks

[Luke 37008]

What was the solution?