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Android app does not load from one day to another


SzabG
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Hello,

I have an emby server running on freenas, no issues there. Several android devices (4 phones, Android TV, android tablet) plus I do use web browser access. One of the phones has failed to load the app, after staring it it goes to gray screen on the phone and then errors out. Retrying gives the same results. I had force stopped, uninstalled, reinstalled, used internal memory or SD card to run the app from, running it without network connection, restarting the phone in recovery mode and wiping out the cache partition but no luck.

Phone logs

Sun Nov 15 22:08:53 GMT+01:00 2020 AndroidCredentialManager: null or empty credentials
Sun Nov 15 22:09:01 GMT+01:00 2020 Scheduled periodic work 'EmbyCameraUpload' with id = 'd730aa29-9972-49de-8954-a0c577a96b20'
Sun Nov 15 22:09:01 GMT+01:00 2020 Scheduled periodic work 'EmbyAppSync' with id = 'fcc9770b-e937-4bc8-b3d2-45d50aaccee0'
Sun Nov 15 22:09:01 GMT+01:00 2020 Scheduled content uri trigger work 'EmbyCameraUpload' with id = '75829826-4fba-4bab-8dad-4242b5da5a92'
Sun Nov 15 22:09:01 GMT+01:00 2020 External dir: /storage/emulated/0/Android/data/com.mb.android/files isExternalStorageEmulated: true isExternalStorageRemovable: true
Sun Nov 15 22:09:01 GMT+01:00 2020 Environment.getExternalStorageDirectory: /storage/emulated/0
Sun Nov 15 22:09:01 GMT+01:00 2020 MediaBrowser.connect

 

Sun Nov 15 22:09:15 GMT+01:00 2020 AndroidCredentialManager: null or empty credentials
Sun Nov 15 22:09:16 GMT+01:00 2020 CameraUploadWorker: Start executing job.
Sun Nov 15 22:09:16 GMT+01:00 2020 Found 0 server(s) for camera upload
Sun Nov 15 22:09:16 GMT+01:00 2020 Could not find credentials for camera upload servers
Sun Nov 15 22:09:16 GMT+01:00 2020 CameraUploadWorker: Exit SUCCESS
Sun Nov 15 22:09:16 GMT+01:00 2020 AppSyncWorker: Start executing job.
Sun Nov 15 22:09:16 GMT+01:00 2020 AppSyncWorker: No available servers found -- Exit SUCCESS
Sun Nov 15 22:11:01 GMT+01:00 2020 Scheduled periodic work 'EmbyCameraUpload' with id = '866f36fd-c5f8-424f-9259-852eff045c27'
Sun Nov 15 22:11:01 GMT+01:00 2020 Scheduled periodic work 'EmbyAppSync' with id = 'de53373c-23fa-46c5-a53c-61a893294033'
Sun Nov 15 22:11:01 GMT+01:00 2020 Scheduled content uri trigger work 'EmbyCameraUpload' with id = '9d272539-c93f-462b-a8f2-bea31c2066e3'
Sun Nov 15 22:11:01 GMT+01:00 2020 External dir: /storage/emulated/0/Android/data/com.mb.android/files isExternalStorageEmulated: true isExternalStorageRemovable: true
Sun Nov 15 22:11:01 GMT+01:00 2020 Environment.getExternalStorageDirectory: /storage/emulated/0
Sun Nov 15 22:11:01 GMT+01:00 2020 MediaBrowser.connect

Server log (phone's IP address is 192.168.100.140)

2020-11-15 22:15:33.361 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc
2020-11-15 22:15:33.520 Info App: ProcessRun 'StreamTranscode 137a6a' Process exited with code 0
2020-11-15 22:15:33.520 Info App: FFMpeg exited with code 0
2020-11-15 22:15:33.559 Info HttpServer: HTTP GET http://192.168.100.110:8096/dlna/8cc8dc95379c44238922bf9fea170ffb/description.xml. UserAgent: Linux/3.18.79, UPnP/1.0, Portable SDK for UPnP devices/1.6.19
2020-11-15 22:15:33.560 Info HttpServer: HTTP Response 200 to 192.168.100.140. Time: 1ms. http://192.168.100.110:8096/dlna/8cc8dc95379c44238922bf9fea170ffb/description.xml
2020-11-15 22:15:33.666 Info HttpServer: HTTP GET http://192.168.100.110:8096/dlna/8cc8dc95379c44238922bf9fea170ffb/description.xml. UserAgent: Linux/3.18.79, UPnP/1.0, Portable SDK for UPnP devices/1.6.19
2020-11-15 22:15:33.666 Info HttpServer: HTTP Response 200 to 192.168.100.140. Time: 1ms. http://192.168.100.110:8096/dlna/8cc8dc95379c44238922bf9fea170ffb/description.xml
2020-11-15 22:15:33.694 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc
2020-11-15 22:15:33.761 Info HttpServer: HTTP GET http://192.168.100.110:8096/dlna/8cc8dc95379c44238922bf9fea170ffb/icons/logo240.png. UserAgent: Dalvik/2.1.0 (Linux; U; Android 8.1.0; Ulefone S7 Build/O11019)
2020-11-15 22:15:33.761 Info HttpServer: HTTP Response 200 to 192.168.100.140. Time: 1ms. http://192.168.100.110:8096/dlna/8cc8dc95379c44238922bf9fea170ffb/icons/logo240.png
2020-11-15 22:15:33.764 Info HttpServer: HTTP GET http://192.168.100.110:8096/dlna/8cc8dc95379c44238922bf9fea170ffb/description.xml. UserAgent: Linux/3.18.79, UPnP/1.0, Portable SDK for UPnP devices/1.6.19
2020-11-15 22:15:33.764 Info HttpServer: HTTP Response 200 to 192.168.100.140. Time: 1ms. http://192.168.100.110:8096/dlna/8cc8dc95379c44238922bf9fea170ffb/description.xml
2020-11-15 22:15:33.844 Info HttpServer: HTTP GET http://192.168.100.110:8096/dlna/8cc8dc95379c44238922bf9fea170ffb/icons/logo240.png. UserAgent: Dalvik/2.1.0 (Linux; U; Android 8.1.0; Ulefone S7 Build/O11019)
2020-11-15 22:15:33.845 Info HttpServer: HTTP Response 200 to 192.168.100.140. Time: 0ms. http://192.168.100.110:8096/dlna/8cc8dc95379c44238922bf9fea170ffb/icons/logo240.png
2020-11-15 22:15:34.035 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc
2020-11-15 22:15:34.232 Info HttpServer: HTTP GET http://192.168.100.110:8096/emby/videos/32554/hls1/main/91.ts?DeviceId=eb31de74adf114a8&MediaSourceId=602021ca92c20614241a1bb7192f9007&PlaySessionId=5764008cdc09488e8fd0deabab9053c2&VideoCodec=h264,mpeg2video,hevc&AudioCodec=ac3,mp3,aac&VideoBitrate=808000&AudioBitrate=192000&AudioStreamIndex=1&TranscodingMaxAudioChannels=6&SegmentContainer=ts&SegmentLength=3&MinSegments=1&BreakOnNonKeyFrames=True&hevc-profile=Main&h264-level=41&TranscodeReasons=ContainerBitrateExceedsLimit. User-Agent=mpv 0.31.0, Accept=*/*, Connection=keep-alive, Host=192.168.100.110:8096, Icy-MetaData=1

Previous day server log, all OK

2020-11-14 21:17:35.057 Info HttpServer: HTTP Response 204 to 192.168.100.140. Time: 150ms. http://192.168.100.110:8096/emby/Sessions/Playing/Progress
2020-11-14 21:17:35.508 Info HttpServer: HTTP POST http://192.168.100.110:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Linux; Android 8.1.0; Ulefone S7 Build/O11019; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/86.0.4240.198 Mobile Safari/537.36
2020-11-14 21:17:35.532 Info HttpServer: HTTP Response 204 to 192.168.100.140. Time: 23ms. http://192.168.100.110:8096/emby/Sessions/Playing/Progress
2020-11-14 21:17:35.543 Info App: ffmpeg successfully started
2020-11-14 21:17:35.551 Info App: returning /var/db/emby-server/transcoding-temp/420c2c4a594311c62bc93796f70b510d871.ts
2020-11-14 21:17:36.412 Info HttpServer: HTTP GET http://192.168.100.110:8096/emby/videos/27793/hls1/main/872.ts?DeviceId=7ef16f57ccb97b1b&MediaSourceId=0ee015a5e3bdf96ded2a98d2bafe6a48&PlaySessionId=47fe8716ecc64340b7e78d925466611b&VideoCodec=h264,mpeg2video,hevc&AudioCodec=ac3,mp3,aac&VideoBitrate=808001&AudioBitrate=192000&AudioStreamIndex=2&TranscodingMaxAudioChannels=6&SegmentContainer=ts&SegmentLength=3&MinSegments=1&BreakOnNonKeyFrames=True&hevc-profile=Main&h264-level=51&TranscodeReasons=ContainerBitrateExceedsLimit. User-Agent=mpv 0.31.0, Accept=*/*, Connection=keep-alive, Host=192.168.100.110:8096, Icy-MetaData=1

Server is 4.2.1.0.
Phone is an Ulefone S7 running Android 8.1.0. It has 1,24GB free space. I've submitted a crash report when I was prompted.

Could you please tell me if this is something unique to my device or something is going on? 

Thanks!

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Hi Luke,

Yes it seems like that - I don't know how I've missed it on the forum, normally I find answers to my questions.

Since the phone can play from web browser I think I'll just wait for the Google store update.

Edit to the original issue: I think the app has refreshed on two other Android phones and it does the same thing: closing down right after start.

Thanks, keep up the good work!

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