Subtitles not in sync.

[Zonal 0]

I was watching a TV show and the first few episodes showed the subtitles perfectly in sync. But then all of a sudden for newer episodes they're out of sync. In Plex there is an option called 'burn subtitles' which fixedsthis issue, but in Emby I can't find a similar setting/option. I also read that it's more convenient for Emby to have an external .srt file, so I extracted the subtitles for the episodes with this issue but they're still out of sync.

I checked if this also happened on my PC and on the server running Emby (in a browser), but they both play the subtitles perfectly in sync. So it must be the app/LG I assume. Is there some setting or option to fix this problem or is it just a problem with LG (or the app itself)?

Thanks in advance

[rbjtech 4222]

The LG App will likely get the subtitle advance/delay feature but Emby are at the mercy of the LG reviewing team before new apps can be released.  The last update was a few months ago, so I expect the subtitle sync feature to be at least 3 maybe 4 months away based on previous experience (as I don't believe this 'new' feature will be in the latest release)

If it's only a couple of episodes, then another option is to use subtitle edit (freeware) on the .SRT file, and you can add advance/delay as you see fit (it allows you to sync with the Video) - it's a pretty impressive utility.

Edited November 9, 2020 by rbjtech

[Zonal 0]

2 hours ago, rbjtech said:

The LG App will likely get the subtitle advance/delay feature but Emby are at the mercy of the LG reviewing team before new apps can be released.  The last update was a few months ago, so I expect the subtitle sync feature to be at least 3 maybe 4 months away based on previous experience (as I don't believe this 'new' feature will be in the latest release)

If it's only a couple of episodes, then another option is to use subtitle edit (freeware) on the .SRT file, and you can add advance/delay as you see fit (it allows you to sync with the Video) - it's a pretty impressive utility.

Hey rbjtech,

Thanks for your reply. I get your point, though it would be impossible (or take a whole lot of time) to edit something on my PC where I can't detect the delay. Since the delay only takes place in the Emby app on my LG tv. Do you know what I mean?

I was already familiar with Subtitle Edit for changing the time stamps on subs when needed

[rbjtech 4222]

With you.

It's odd that the sync is ok on the other apps/web - I've not experienced any sync issues with subs using the LG App myself.

I believe there is an option called 'playback correction' which basically forces a transcode - but I'm not 100% sure if that is an option in the LG App.  If it is there - it will be in the 'config' menu, where Stats for Nerds is.  

I'll look later - I don't have access to my LG TV for the moment ...

 

 

 

 

[Zonal 0]

The Stats for nerds is only available within the settings of a video file for me. Not in the settings of the Emby app itself and if I select that it directly brings me back to the playback of the video. I can't find 'playback correction' or something similar anywhere in the options of the app or the settings when playing a file. So I guess it's not in the LG app? I do have the cheapest model on the market, don't know if that makes any difference...?

[Luke 37007]

Please try again with the next update to the Emby LG app and see if that helps. Thanks !

[Zonal 0]

Is there an ETA on the next update for the LG app? And what is considered the best player hardware for Emby, outside Nvidia Shield and a PC?

[SvenVR73 4]

Is there a new version for LG planned ? I am on premium and love the app bur this is a deal breaker for me if this is not fixed. 

[Luke 37007]

On 5/6/2021 at 7:51 AM, SvenVR73 said:

Is there a new version for LG planned ? I am on premium and love the app bur this is a deal breaker for me if this is not fixed. 

Hi there, yes we are working on getting the app updated. Thanks for the feedback.