T800 9 Posted November 4, 2020 Share Posted November 4, 2020 (edited) I got an android box for my son. An EASYTONE Android TV Box 9.0,T95 When I play some files there is no sound. This is the same on AAC, Dolby and Dolby+. My other two son's android box work fine. The ony way I can get it to work is to select playback correction twice for each file. Can anyone advise on a proper fix, please? EDIT: I've tried all android box sound options as well as 'auto' and 'downmix to stereo' in Emby. The black screenshot shows the first time, blue one is second and the parrot is the 3rd time where it finally works. Edited November 4, 2020 by T800 Link to comment Share on other sites More sharing options...
ebr 14903 Posted November 4, 2020 Share Posted November 4, 2020 That's interesting as the audio is being converted the same way in all three instances. Can you repeat that and then send a log from the app? Link to comment Share on other sites More sharing options...
T800 9 Posted November 4, 2020 Author Share Posted November 4, 2020 I turned on the debug option and did it again. It was at 15:44-15:45 UTC File was The Simpsons S27E03 User was 'Tyler' on 'Media Terminal' server. Link to comment Share on other sites More sharing options...
ebr 14903 Posted November 4, 2020 Share Posted November 4, 2020 1 minute ago, T800 said: I turned on the debug option and did it again. It was at 15:44-15:45 UTC File was The Simpsons S27E03 User was 'Tyler' on 'Media Terminal' server. Hi. Did you click the "Send Logs..." option in the user menu after that? Link to comment Share on other sites More sharing options...
T800 9 Posted November 5, 2020 Author Share Posted November 5, 2020 Oops , no I didn't. Did it again this morning then sent the logs. It was at 07:10 UTC. It starting playing correctly at 07:10:55 File was The Simpsons S27E03 User was 'Tyler' on 'Media Terminal' server. Link to comment Share on other sites More sharing options...
ebr 14903 Posted November 5, 2020 Share Posted November 5, 2020 Can i please see the three ffmpeg logs that go with those three playback attempts? It looks like the audio is identical in all three of them. Link to comment Share on other sites More sharing options...
T800 9 Posted November 5, 2020 Author Share Posted November 5, 2020 Here you go. 01 ffmpeg-transcode-60e9c6ad-00f9-42e7-806f-4176a7249eea_1.txt 02 ffmpeg-transcode-b9458e35-b80e-4544-9386-a9437eaa14a6_1.txt 03 ffmpeg-transcode-a4aa1952-882c-4941-85f5-1269137301b8_1.txt Link to comment Share on other sites More sharing options...
ebr 14903 Posted November 5, 2020 Share Posted November 5, 2020 Okay, my suspicion was correct. The box doesn't support AAC 5.1 and that's what we're trying to feed it all but the last time (where as a last ditch we convert to stereo). It also doesn't support any kind of Dolby codec which is really odd because it reports that it supports 8 channel audio. Not sure what format of multi-channel audio it does support... We'll have to see if we can discover this situation better on these off-brand boxes. Thanks. Link to comment Share on other sites More sharing options...
T800 9 Posted November 5, 2020 Author Share Posted November 5, 2020 Okay thanks for the reply. I will get it returned. Link to comment Share on other sites More sharing options...
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