Can't get Emby Android Mobile App to play video but webplayer can

[cotc2001 0]

Ok I know there must be something simple that I'm missing but it's doing my head in trying to work out whats going on.
So I'm running Emby on a NUC and its' fine and I've got emby premium

Installed the Emby app on my phone (Samsung S10)
If I'm on my local wifi , no problem all works as it should with the mobile app
If i'm away from home and using my phones data plan the app gets into the server ok and I can see all my shows but if I try and play them with the android app it just hangs BUT if I try to use the web player to emby via chrome (still using my data plan) then it plays ok
So how come it works on my phone if using the web player in chrome but not the android app (even though I can see my shows, change server settings etc etc).

It must be something so simple I'm just not seeing it.

[Luke 38818]

Hi there, what version of the app are you running? What are you trying to play?

[cotc2001 0]

Latest version Emby for Android Mobile 3.1.23
From stats for nerds (but it won't play any file)

Playback info:
Player: LibMpv Player
Play Method: Direct Play
Original Media Info
Container: MKV
Bitrate: 7.4 Mbps
Video Codec: H264 High
Video Bitrate: 7.4 Mbps
Video Framerate: 23.976025 fps
Audio Codec: AC3
Audio Bitrate: 384 kbps
Audio Channels: 6
Audio Sample Rate: 48000Hz

But as mentioned if I use chrome on android and go via the webplayer - no issues, but using the App just hangs when I try and play (rotating icon of green, blue, red, yellow)

[Luke 38818]

Can you try this version and see how it compares?

Thanks.

[Luke 38818]

@cotc2001 ?