Guest Posted October 20, 2020 Share Posted October 20, 2020 sorry is the mobile app for android not actually support? Link to comment Share on other sites More sharing options...
CBers 6771 Posted October 20, 2020 Share Posted October 20, 2020 Just now, OllieP said: sorry is the mobile app for android not actually support? It is, yes, but you're not using that on your Android TV devices are you. 1 Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 (edited) no i am playing the video on my phone with headphones plugged in. playing band of brothers on the screen and headphone socket that the Samsung mobile phone provides with the official Emby app on it so why cannot test on that? becouse if this device is playing 5.1 audio there is something wrong Edited October 20, 2020 by Guest Link to comment Share on other sites More sharing options...
PenkethBoy 2063 Posted October 20, 2020 Share Posted October 20, 2020 WTF - we are trying to help and you cant see that? do what we are requesting and wild shot in the dark here.... get a resolution! Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 Just now, PenkethBoy said: WTF - we are trying to help and you cant see that? do what we are requesting and wild shot in the dark here.... get a resolution! i know but i honestly don't think the device is the problem why is my mobile phone treated differently to my android TV. The problem i have is the exact same on both. you asked me to do a test. i will rephrase my problem then. when i use the android mobile app the sound it plays is not correct for the audio device i have plugged in. i have attached the logs from my server of the Video i was playing at the time Link to comment Share on other sites More sharing options...
CBers 6771 Posted October 20, 2020 Share Posted October 20, 2020 (edited) Try the latest beta version of the MOBILE app, v3.1.47. If you have any problems, then please post in that thread. Edited October 20, 2020 by CBers 1 Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 1 minute ago, CBers said: Try the latest beta version of the MOBILE app, v3.1.47. If you have any problems, then please post in that thread. i give up honest Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 you ask me to do a test i do it you ignore it. then say update the app. Link to comment Share on other sites More sharing options...
PenkethBoy 2063 Posted October 20, 2020 Share Posted October 20, 2020 (edited) Stop with the deflection posts - not doing whats asked - by somebody taking their own time to try and help you - ukhuluma ubukhazikhazi For clarity so you can understand we need consistent test results to try different things on one platform ATV - i know this is beyond you as you have the diagnostic skills of a knatt. If you dont help us - then nobody will want to help you - it's too painful and frustrating. IT Solutions Architect - - yeah right! i'm out - this is not a good use of my time. Edited October 20, 2020 by PenkethBoy Link to comment Share on other sites More sharing options...
CBers 6771 Posted October 20, 2020 Share Posted October 20, 2020 4 minutes ago, OllieP said: i give up honest I'm getting to that point as well. 3 minutes ago, OllieP said: you ask me to do a test i do it you ignore it. then say update the app. You're not following the instructions as has been posted several times in this thread. Until you do, no-one is going to help you to help yourself. On 19/10/2020 at 10:57, CBers said: Follow the instructions in the How to Report a Problem thread mentioned above, especially the section about submitting the in-app logs, and @ebr will be able to tell you. 1 Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 the test i did at 10.28 is play band of brothers on my mobile app. my mobile app is the software i downloaded. the logs you showed me showing it works is from a completely different time and completely different device. (that proves nothing, thats what a solutions architect knows) so i have done a test an gave you the logs as you have asked so at 10:28 when i played band of brothersthe mobile has played 5.1 audio. the devices is not 5.1 does the logs show that this aduio was encoded to 2.1 audio? Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 can we get the results of this test then i will over on to the other devices Link to comment Share on other sites More sharing options...
CBers 6771 Posted October 20, 2020 Share Posted October 20, 2020 8 minutes ago, OllieP said: the test i did at 10.28 is play band of brothers on my mobile app. my mobile app is the software i downloaded. the logs you showed me showing it works is from a completely different time and completely different device. (that proves nothing, thats what a solutions architect knows) so i have done a test an gave you the logs as you have asked so at 10:28 when i played band of brothersthe mobile has played 5.1 audio. the devices is not 5.1 does the logs show that this aduio was encoded to 2.1 audio? Can't see the log for the Mobile Device and Band of Brothers from this morning. The only log dated today (20/10) was for a Live TV stream. Perhaps you can check your side and post just that one log please. 1 Link to comment Share on other sites More sharing options...
CBers 6771 Posted October 20, 2020 Share Posted October 20, 2020 You watched "Apocalypse.Now.1979.Final.Cut" on 17th via the Android Mobile app (old version). The server converted the video and audio. App: Emby for Android Mobile 3.1.23 rk3318 20:07:07.382 Stream mapping: 20:07:07.382 Stream #0:0 -> #0:0 (h264 (native) -> h264 (libx264)) 20:07:07.382 Stream #0:1 -> #0:1 (truehd (native) -> ac3 (native)) 1 Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 ok same test aremby.7zound 11:54 the internal IP of the device is 192.168.150.54 same vid band of brothers Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 2 minutes ago, CBers said: You watched "Apocalypse.Now.1979.Final.Cut" on 17th via the Android Mobile app (old version). The server converted the video and audio. App: Emby for Android Mobile 3.1.23 rk3318 20:07:07.382 Stream mapping: 20:07:07.382 Stream #0:0 -> #0:0 (h264 (native) -> h264 (libx264)) 20:07:07.382 Stream #0:1 -> #0:1 (truehd (native) -> ac3 (native)) but is the ac3 native 5.1 or stereo? Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 because if it ac3 5.1 Dolby surround its incorrect? Link to comment Share on other sites More sharing options...
CBers 6771 Posted October 20, 2020 Share Posted October 20, 2020 10 minutes ago, OllieP said: ok same test aremby.7zound 11:54 the internal IP of the device is 192.168.150.54 same vid band of brothers Can you post just the one log please and not the entire logs folder. 1 Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 Just now, CBers said: Can you post just the one log please and not the entire logs folder. sure which one do you need ? embyserver.txti guess this one Link to comment Share on other sites More sharing options...
CBers 6771 Posted October 20, 2020 Share Posted October 20, 2020 2 minutes ago, OllieP said: sure which one do you need ? embyserver.txti guess this one No, the ffmpeg file (in the same folder) related to the playback. 1 Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 4 minutes ago, CBers said: No, the ffmpeg file (in the same folder) related to the playback. ffmpeg-transcode-0db09ffb-f43f-45be-b9ae-3baf3defd70f_1.txt this one? Link to comment Share on other sites More sharing options...
CBers 6771 Posted October 20, 2020 Share Posted October 20, 2020 15 minutes ago, OllieP said: ffmpeg-transcode-0db09ffb-f43f-45be-b9ae-3baf3defd70f_1.txt 3.95 MB · 0 downloads this one? That's Live TV in the ATV app on your Fire TV: App: AndroidTv 1.8.29a Mr's 2nd Fire TV 1 Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 so is there a log for every device. sorry been using this 3 days bare with me? Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 ffmpeg-transcode-2afaa6aa-085c-428a-bc07-5fbbd9e55f77_1.txt Link to comment Share on other sites More sharing options...
Guest Posted October 20, 2020 Share Posted October 20, 2020 mate honest i cant find anything in the logs for that time stamp except for in the logs i provided. i don't have anything else playing while doing these tests Link to comment Share on other sites More sharing options...
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