nahuedu 0 Posted October 11, 2020 Share Posted October 11, 2020 Hi, I'm having problems when playing movies with spanish subtitles, so far it happened with two movies but I think it's the same case. It's an mkv file with three subtitle tracks in english and another subtitle in spanish. English subtitles are in the mkv file but the spanish one is external (an srt file). If I select the spanish subtitle it shows english subtitles, if I select any of the other subtitles they don't show at all. I tried removing the english subtitles from the mkv and leaving the spanish srt file and in that case it works, I guess the software is "confused" by having multiple subtitle tracks and picking the wrong one maybe? I also tried watching the movie from Chrome and it shows spanish subtitles correctly. I'm using the latest version of emby server and also latest version of the app (my tv model is Samsung Q60R). Audio in both movies is dts and it's being transcoded to dolby digital (I mention this in case it helps). I attached metadata for both movies and also the logs folder at /Users/admin/emby-server/logs (is this correct? first time I post sorry) If you need another test or files let me know. logs.zip Link to comment Share on other sites More sharing options...
Luke 37060 Posted October 11, 2020 Share Posted October 11, 2020 HI there, this is a whole folder full of log files. Which ones specifically are from the timeframe that the problem was experienced? Link to comment Share on other sites More sharing options...
nahuedu 0 Posted October 11, 2020 Author Share Posted October 11, 2020 Hi, thanks for the reply. This happened a couple of hours ago so except the four ones from 8 and 9 October, all the others are useful. I picked the first one and attached here. ffmpeg-remux-7b8a7e9f-6d8c-4200-b288-c19ad24ed253_1.txt Link to comment Share on other sites More sharing options...
Luke 37060 Posted October 11, 2020 Share Posted October 11, 2020 @SamES Link to comment Share on other sites More sharing options...
Tjonson23 0 Posted October 15, 2020 Share Posted October 15, 2020 My subtitles started not working also a few days ago. I got 1 txt file in folder. Also, have a Samsung tv. If I cast from Emby app on iPhone subtitles are working fine. Link to comment Share on other sites More sharing options...
Luke 37060 Posted October 15, 2020 Share Posted October 15, 2020 1 hour ago, Tjonson23 said: My subtitles started not working also a few days ago. I got 1 txt file in folder. Also, have a Samsung tv. If I cast from Emby app on iPhone subtitles are working fine. Hi there @Tjonson23, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
nahuedu 0 Posted November 8, 2020 Author Share Posted November 8, 2020 Hi! any updates on this? Thanks Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 8, 2020 Share Posted November 8, 2020 @SamES is looking into this. Thanks. Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 28, 2020 Share Posted November 28, 2020 @nahuedu I completely missed this. You've restricted transcoding access on the server. This is most likely the cause of your issues. Please try enabling that back and see how it compares. Link to comment Share on other sites More sharing options...
nahuedu 0 Posted November 28, 2020 Author Share Posted November 28, 2020 Hi, I enabled transcoding access and it does the same. Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 28, 2020 Share Posted November 28, 2020 Just now, nahuedu said: Hi, I enabled transcoding access and it does the same. Can you please provide a log file example? thanks. Link to comment Share on other sites More sharing options...
nahuedu 0 Posted November 28, 2020 Author Share Posted November 28, 2020 Yes here they are. I just did the same test with the movie Slaughterhouse Rulez, I played it with Spanish (srt) subtitles selected but it shows the ones in english. If you need anything else let me know. logs.zip Link to comment Share on other sites More sharing options...
Kostej 0 Posted November 29, 2020 Share Posted November 29, 2020 (edited) I have the exact same problem with two different movies. In menu, external CZE subtitles are selected but the setting is ignored and embedded swedish subs are used. Samsung UE65TU7172. On my PC where the server application and library files are, it works just fine. logs.zip Edited November 29, 2020 by Kostej added logs Link to comment Share on other sites More sharing options...
SamES 890 Posted December 1, 2020 Share Posted December 1, 2020 (edited) So far I've been unable to reproduce this. Can you load the current USB version of the Samsung App and confirm that this is still an issue? Aside from that, I am testing with the Beta version, but will try tomorrow with the current release, and you are on Linux server and I am on Windows. This is the file I am testing with, except that you have three internal subs and I have two, it seems comparable. I have forced DTS to transcode. Edited December 1, 2020 by SamES Link to comment Share on other sites More sharing options...
SamES 890 Posted December 2, 2020 Share Posted December 2, 2020 So I've tried my file (above) using release server version 4.4.3.0 on my Mac, which is the same release and OS as in your log file. It all works fine here, I don't see any issues with the wrong sub file being selected. I'm running out of ideas here. Could now only be: I need an extra internal sub in my test file I'm not sure why that would make a difference Something else entirely is causing a problem I just don't know what Are you still only seeing it with these two files? More than happy if you want to PM me a link to download one of these files and the srt file, just in case it is something in the file that is causing the problem. Link to comment Share on other sites More sharing options...
nahuedu 0 Posted December 3, 2020 Author Share Posted December 3, 2020 I'm uploading the mkv and srt files to my drive, I'll PM you a link when it's done. Link to comment Share on other sites More sharing options...
SamES 890 Posted December 4, 2020 Share Posted December 4, 2020 13 hours ago, nahuedu said: I'm uploading the mkv and srt files to my drive, I'll PM you a link when it's done. So I still can't reproduce this. Using your mkv and srt, with the DTS track forced to remux, if I select spanish subs, then that's what I get. Can I suggest that you update to the latest server release, 4.5.3.0 was released today, and force a refresh of the metadata for that movie, then try again. Aside from that, I don't know what else to try. Link to comment Share on other sites More sharing options...
CogyG 3 Posted December 12, 2020 Share Posted December 12, 2020 Hello guys, Maybe i can help with this. I had the same problem with the subtitles. I have attached a sample where i was trying to choose the right subtitle, but it using another language. (sorry for the big file) IMG_3162.MOV Link to comment Share on other sites More sharing options...
SamES 890 Posted December 12, 2020 Share Posted December 12, 2020 This file doesn't have any subtitles? Link to comment Share on other sites More sharing options...
CogyG 3 Posted December 12, 2020 Share Posted December 12, 2020 (edited) 1 hour ago, SamES said: This file doesn't have any subtitles? No i made a video. Trying to select a subtitle, but it's not selecting the right one Just tried the same movie on the Nvidia client, and it''s working prefect. So i think it's the Samsung client Edited December 12, 2020 by CogyG Link to comment Share on other sites More sharing options...
SamES 890 Posted December 12, 2020 Share Posted December 12, 2020 9 hours ago, CogyG said: No i made a video. Trying to select a subtitle, but it's not selecting the right one Just tried the same movie on the Nvidia client, and it''s working prefect. So i think it's the Samsung client Can you force a refresh of the metadata for that movie and try again? Link to comment Share on other sites More sharing options...
CogyG 3 Posted December 13, 2020 Share Posted December 13, 2020 I did, but no succes.. I got the same problem with more movie’s, where i can choose multiple subtitles.. Link to comment Share on other sites More sharing options...
SamES 890 Posted December 14, 2020 Share Posted December 14, 2020 Can you provide the media info for this movie from the item detail screen on the server. I want to see the format of each subtitle stream. Please also confirm if this playback was DirectPlay, DirectStream or Transcoding. Thanks Link to comment Share on other sites More sharing options...
CogyG 3 Posted December 14, 2020 Share Posted December 14, 2020 Dear SamEs, Playback is DirectStream Thank you in advance Link to comment Share on other sites More sharing options...
SamES 890 Posted December 14, 2020 Share Posted December 14, 2020 Can you please attach the server log and any ffmpeg logs for this playback? Thanks Link to comment Share on other sites More sharing options...
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