negativzeroe 70 Posted October 7, 2020 Share Posted October 7, 2020 (edited) Attached is log, both my (oneplus 5) and the wife's (moto g6) have had issues playing content the past few days, have uninstalled and reinstalled. The log shows a movie we both tried watching on our phones that would not load, but played last night on the Fire TV. EDIT> I converted it to mobile and tested and it still wouldn't play. embylog.txt Edited October 7, 2020 by negativzeroe Link to comment Share on other sites More sharing options...
Luke 37057 Posted October 8, 2020 Share Posted October 8, 2020 Hi, try shutting down the Ombi software and then leaving it shut down. Then try to play again. Please let us know how that compares. Thanks. Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 8, 2020 Author Share Posted October 8, 2020 I will test tomorrow and report back. Link to comment Share on other sites More sharing options...
Luke 37057 Posted October 8, 2020 Share Posted October 8, 2020 Great, thanks! Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 8, 2020 Author Share Posted October 8, 2020 (edited) OK still no go. I have some movies that will not play at all, though they play fine in MPV. Others that are perfectly fine, I've looked at variables like hevc vs h264, aac, 5.1 vs 2.0 and there is no pattern. Log looks the same. I downloaded newest beta from Dropbox and same result. Edited October 8, 2020 by negativzeroe Link to comment Share on other sites More sharing options...
Luke 37057 Posted October 8, 2020 Share Posted October 8, 2020 In the log you provided, what did you try to play, and at that time of day? Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 9, 2020 Author Share Posted October 9, 2020 20 hours ago, Luke said: In the log you provided, what did you try to play, and at that time of day? It was Queen of the Damned, and was in the time frames in the log. It's been a couple days so I don't remember exactly but I and the wife tested, then I went to my server and did like a tail -n 600 to pull that precise timeframe. I'm going to do it again right now and pull a log, give me just a bit. Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 9, 2020 Author Share Posted October 9, 2020 (edited) 7:39 - Queen of the Damned; HEVC, AAC; does not play 7:40 - Scoob!; HEVC, AAC; does not play 7:41 - Independence Day; HEVC, AAC; does play (albeit stuttering a little) 7:42 - Lara Croft Tomb Raider; H264, AAC; does not play 7:43 - Lara Croft Cradle of Life; H264, AAC; does play Ombi is still shut down. Emby was restarted after shutdown the other day to make sure to break the link. embyserver.txt Edited October 9, 2020 by negativzeroe Link to comment Share on other sites More sharing options...
Carlo 4330 Posted October 9, 2020 Share Posted October 9, 2020 If you go and look at these files are some 10 bit files and some 8 bit files? Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 9, 2020 Author Share Posted October 9, 2020 (edited) 25 minutes ago, cayars said: If you go and look at these files are some 10 bit files and some 8 bit files? Queen: 8 Scoob: 10 I day: 10 Lara 1: 8 Lara 2: 8 Lara 1 and 2 are pretty much exactly the same encode-wise. Edited October 9, 2020 by negativzeroe Link to comment Share on other sites More sharing options...
Carlo 4330 Posted October 9, 2020 Share Posted October 9, 2020 OK doesn't appear to be that. I think you'll likely need to play some media back in the mobile apps and provide those logs so the devs can see what's going on. Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 9, 2020 Author Share Posted October 9, 2020 33 minutes ago, cayars said: OK doesn't appear to be that. I think you'll likely need to play some media back in the mobile apps and provide those logs so the devs can see what's going on. My bad dude I thought it took by default now, enabled debug in app and tried QOTD. Did a tail again, but started playing at around 9:33. emby.txt Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 10, 2020 Author Share Posted October 10, 2020 Being that it's not Ombi since it's been down I'm bringing it back up. Link to comment Share on other sites More sharing options...
Luke 37057 Posted October 10, 2020 Share Posted October 10, 2020 For the android app ,can you try this build: Then if there's still an issue, please supply a log from the app: Thanks. Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 10, 2020 Author Share Posted October 10, 2020 @Luke That log is from build .41. Link to comment Share on other sites More sharing options...
Luke 37057 Posted October 10, 2020 Share Posted October 10, 2020 The android app log please. thanks. Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 10, 2020 Author Share Posted October 10, 2020 (edited) 14 minutes ago, Luke said: The android app log please. thanks. Oh I see now. QOTD at 5:56. ff78afe4-183f-41cf-8784-28e830acd914.log Edited October 10, 2020 by negativzeroe Link to comment Share on other sites More sharing options...
Luke 37057 Posted October 11, 2020 Share Posted October 11, 2020 1 hour ago, negativzeroe said: Oh I see now. QOTD at 5:56. ff78afe4-183f-41cf-8784-28e830acd914.log 79.8 kB · 0 downloads Are you sure you tried to play something during the time of this log? Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 11, 2020 Author Share Posted October 11, 2020 Yes Queen of the Damned. It spins and does nothing. Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 12, 2020 Author Share Posted October 12, 2020 More with screenshots. This is on build 3.1.42. 5:21 Queen of the Damned 5:22 Lara Croft Notice how it still shows the play notification for QOTD after trying to play LC. e17c0ca1-2896-4e36-bb82-81605c23bcb2.log Link to comment Share on other sites More sharing options...
Luke 37057 Posted October 12, 2020 Share Posted October 12, 2020 Is it just taking a long time to start? Link to comment Share on other sites More sharing options...
Luke 37057 Posted October 12, 2020 Share Posted October 12, 2020 Also does this only happen from outside the local network, or inside as well? Are you using a reverse proxy? Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 12, 2020 Author Share Posted October 12, 2020 No it just never starts. Inside local network but yes reverse proxy. Link to comment Share on other sites More sharing options...
negativzeroe 70 Posted October 12, 2020 Author Share Posted October 12, 2020 Playing from the web works on Firefox mobile. Local IP and proxy. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted October 13, 2020 Share Posted October 13, 2020 3 hours ago, negativzeroe said: No it just never starts. Inside local network but yes reverse proxy. Can you try it without the reverse proxy as a test? Link to comment Share on other sites More sharing options...
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