VAAPI not detected on DS416play (Braswell) with 4.5.1.0

[Burrito78 15]

Hi there, 

VAAPI transcoding worked fine a while ago, was getting around 70fps max. Now with the current v4.5.1.0 VAAPI isn't detected anymore. See screenshot below.

Logs are attached. Is this a known issue currently with this architecture?

 

Regards,

Burrito78

 

hardware_detection-63737661355.txt embyserver.txt

Edited October 7, 2020 by Burrito78

[Nuance 0]

Hello,
Identical problem on a DS916 + (not docker)
Logs and captures are similar with: "IsEnabled": 0 for render128

[Luke 37008]

Hi there, have you followed our hardware acceleration setup guide?

https://support.emby.media/support/solutions/articles/44001160148-hardware-acceleration-overview

[Burrito78 15]

Yes, but there was no new information regarding Synology and VAAPI. 

It always has and afaik should still just work out of the box. 

[Burrito78 15]

@solabc16 Do you have any idea what could cause this issue?

 

Regards,

Burrito78 

[Luke 37008]

We are looking into it. Thanks for reporting.

[Luke 37008]

Did you make sure the emby system user is given access to the video group?

[Burrito78 15]

11 minutes ago, Luke said:

Did you make sure the emby system user is given access to the video group?

No because i've seen no mention of this anywhere. Also in the linked setup guide there is no info regarding Linux and the video group.

But i checked this right now and the emby user already was in the video group so this isn't the issue.

Edited October 8, 2020 by Burrito78

[yarez0 22]

confirm that on 4.5.2.0 too AND 4.6.0.2 beta

 

on DS916+

Edited October 8, 2020 by yarez0

[dexus 17]

I can confirm as well.. No hw transcoding available on DS416play..

[softworkz 3326]

The device is not enabled:

 

I just don't remember what the solution was for Synology...

Does it have a monitor connector?
Is the Bios accessible?

[Burrito78 15]

7 minutes ago, softworkz said:

Does it have a monitor connector?
Is the Bios accessible?

No monitor connection on Synology. No BIOS also.

 

[yarez0 22]

hi @softworkz, here is mine, see "error initializing an MFX session"

DS916+ emby 4.6.0.2 beta

is the issue related to the recent right problem with emby and synology's files ? EMBY user is member of syno's VIDEO group

hardware_detection-63737822580.txt

:~# ls -al /dev/dri/
total 0
drwxr-xr-x  2 root root       100 Oct  1 18:11 .
drwxr-xr-x 14 root root     19120 Oct  1 18:13 ..
crw-rw----  1 root video 226,   0 Oct  8 12:05 card0
crw-rw----  1 root video 226,  64 Oct  8 12:05 controlD64
crw-rw----  1 root video 226, 128 Oct  8 12:05 renderD128
:~#

 

Edited October 9, 2020 by yarez0

[Luke 37008]

Ok we found the issue. For those of you running the beta builds, can you please try installing the latest beta again over the top of your existing installation?

For those who are running the stable version, we'll have those patched shortly. Thanks.

[dexus 17]

Great, Thanks alot.. Looking forward to it.

 

[Luke 37008]

Stable builds are patched. Please try installing from the website on top of your existing installation. Thanks.

[Nuance 0]

it's good for me (with a DS916) thank you

[Burrito78 15]

Its fixed now. Thanks for the VERY fast response and fix!

[yarez0 22]

16 hours ago, Luke said:

Ok we found the issue. For those of you running the beta builds, can you please try installing the latest beta again over the top of your existing installation?

For those who are running the stable version, we'll have those patched shortly. Thanks.

same error here in beta : MFX UNSUPPORTEDhardware_detection-63737925729.txt

 

can't roolback to 4.5.2

[dexus 17]

Stable build not working for me..  DS416Play.  Nothing comes up when selecting advanced transcoding, and auto yields software transcoding..
Haven't tried beta build.

 

embyserver.txt ffmpeg-transcode-34d0dee1-0f9e-4de2-af0f-a8c46d9fddc4_1.txt hardware_detection-63737874882.txt

[Luke 37008]

2 hours ago, dexus said:

Stable build not working for me..  DS416Play.  Nothing comes up when selecting advanced transcoding, and auto yields software transcoding..
Haven't tried beta build.

 

embyserver.txt 257.57 kB · 0 downloads ffmpeg-transcode-34d0dee1-0f9e-4de2-af0f-a8c46d9fddc4_1.txt 36.52 kB · 0 downloads hardware_detection-63737874882.txt 138.83 kB · 0 downloads

Did you ensure the emby system user is in the video group?

[dexus 17]

Yes, the emby user is in the video group..

 

[Luke 37008]

8 minutes ago, dexus said:

Yes, the emby user is in the video group..

 

From the looks of your server log, it doesn't appear you downloaded a fresh copy of the spk.

[dexus 17]

I did, even waited until the message came that the stable builds were updated.. I will try again..

Edit: Now I get a 404 when entering the synology download page...

Edit2: Nevermind.. its up again, downloading..

 

Edited October 11, 2020 by dexus

[dexus 17]

Another issue is that after a while, the emby server is listed as "stopped" in package center, even though it's still running.. 
This might be the issue.. I tried "running" and the not stopped emby server, and then stopping it again, and it is still running..

edit: Had to uninstall it twice to get it removed from package center, the processes was still active, had to restart the server to get rid of them..
After installing the newly downloaded version, hardware transcoding is now available, and starting stopping the service seems to work again.  Good job!

Edited October 11, 2020 by dexus
Additional info..