GilS 0 Posted September 28, 2020 Share Posted September 28, 2020 Hi I have an issue with the android tv app not displaying several titles and keeping the space blank. my setup is - emby server 4.5.0.50 running on QNAP and several clients - like Android TV app ver 1.8.33g on xiaomi mi box. in each of my main media folders I have sever titles that does not display the main image leaving it it empty like a blank space. internet browsers such as firefox, chrome etc form several devices - display all titles correctly and don't have this issue If I choose the empty title - I can see and play the media correctly - it is just that its not displaying the title's image on the main screen things i've tried and did not help : reinstall the app on the android TV refresh metadata and images manually change the primary image to a different one delete the library and adding it again to the server any ideas ? thanks Gil Link to comment Share on other sites More sharing options...
ebr 14904 Posted September 28, 2020 Share Posted September 28, 2020 Hi. Can you please show us an example from both this app and a browser? Thanks. Link to comment Share on other sites More sharing options...
GilS 0 Posted September 28, 2020 Author Share Posted September 28, 2020 sure at this example you can see the difference between the web browser at my phone - showing correctly and the android tv app - missing the "Little Britain" image thanks Link to comment Share on other sites More sharing options...
Luke 37022 Posted September 28, 2020 Share Posted September 28, 2020 Can you please attach the emby server log from when you pulled that up? Thanks. Link to comment Share on other sites More sharing options...
GilS 0 Posted September 29, 2020 Author Share Posted September 29, 2020 hi I've repeated the action and attached the logs thanks !!! embyserver.txt embyserver-2.txt Link to comment Share on other sites More sharing options...
ebr 14904 Posted September 29, 2020 Share Posted September 29, 2020 Hi. How have you setup and organized this library? It looks like it is just folders instead of TV series. Link to comment Share on other sites More sharing options...
GilS 0 Posted September 29, 2020 Author Share Posted September 29, 2020 hi you are correct... i had different issues with TV series arrangement that I didn't want to bring here for this case. also I have additional libraries set as "movies" type library and several titles has the same issue Gil Link to comment Share on other sites More sharing options...
ebr 14904 Posted September 29, 2020 Share Posted September 29, 2020 Can you bring up that screen where the image doesn't show and then immediately send a log from the app? Thanks. Link to comment Share on other sites More sharing options...
GilS 0 Posted September 29, 2020 Author Share Posted September 29, 2020 hi done so hopefully 22:05 utc +3 host - MaMaD user - TV-SHUA thanks Link to comment Share on other sites More sharing options...
ebr 14904 Posted September 29, 2020 Share Posted September 29, 2020 Hi. It looks like you sent the log from the login screen instead of from the home screen user menu after bringing up the screen above... Link to comment Share on other sites More sharing options...
GilS 0 Posted September 29, 2020 Author Share Posted September 29, 2020 yikes i'm sorry, but i cant seem to find how to do it from the app whitin...no settings or options available to me..only the libraries any hint ? Link to comment Share on other sites More sharing options...
ebr 14904 Posted September 29, 2020 Share Posted September 29, 2020 Hi. Click on your user name at the top of the home screen. Link to comment Share on other sites More sharing options...
GilS 0 Posted September 30, 2020 Author Share Posted September 30, 2020 hi i'll investigate it...but in my android tv app..once i've logged in there is no user name displayed on top...is there a keyboard shortcut ? Link to comment Share on other sites More sharing options...
GilS 0 Posted September 30, 2020 Author Share Posted September 30, 2020 problem solved I've uninstalled the emby app from the playstore and install the apk file instead ....apparently they are different thanks !!!! Link to comment Share on other sites More sharing options...
Luke 37022 Posted September 30, 2020 Share Posted September 30, 2020 What version do you have now? Link to comment Share on other sites More sharing options...
ebr 14904 Posted September 30, 2020 Share Posted September 30, 2020 And what did you have before? Link to comment Share on other sites More sharing options...
GilS 0 Posted September 30, 2020 Author Share Posted September 30, 2020 hi as mentioned I had 1.8.33g from the google app store on my android TV i have managed to install 3.1.22 from APK - I'm still testing but no missing images issue... it seems a bit more heavy though ... Link to comment Share on other sites More sharing options...
ebr 14904 Posted September 30, 2020 Share Posted September 30, 2020 24 minutes ago, GilS said: i have managed to install 3.1.22 from APK - Okay, that is a test version of our mobile app that can now also handle TV layouts. If you could re-install the actual TV app, bring up the screen with the missing images and then send the log right after that, we could see why they aren't showing there. Link to comment Share on other sites More sharing options...
GilS 0 Posted October 1, 2020 Author Share Posted October 1, 2020 6 hours ago, ebr said: Okay, that is a test version of our mobile app that can now also handle TV layouts. If you could re-install the actual TV app, bring up the screen with the missing images and then send the log right after that, we could see why they aren't showing there. I'll try....just that in my setups, after I log in with 1.8.33g ver , there is no user icon which allow me to send logs...maybe there's a keyboard shortcut ? Link to comment Share on other sites More sharing options...
ebr 14904 Posted October 1, 2020 Share Posted October 1, 2020 10 hours ago, GilS said: I'll try....just that in my setups, after I log in with 1.8.33g ver , there is no user icon which allow me to send logs...maybe there's a keyboard shortcut ? Can you show me a screen shot of your home screen? Link to comment Share on other sites More sharing options...
GilS 0 Posted October 1, 2020 Author Share Posted October 1, 2020 Link to comment Share on other sites More sharing options...
ebr 14904 Posted October 1, 2020 Share Posted October 1, 2020 Ah... It is another RTL issue. The user menu/bug is probably off screen. I'll look at that. Thanks. Link to comment Share on other sites More sharing options...
GilS 0 Posted October 2, 2020 Author Share Posted October 2, 2020 probably right I took another mi box and reset it, installed it as english US and. had no problems with the menus above and also all directories images displayed correctly Link to comment Share on other sites More sharing options...
ebr 14904 Posted October 2, 2020 Share Posted October 2, 2020 2 hours ago, GilS said: and also all directories images displayed correctly Now that is strange as that should have nothing to do with RTL layout... Link to comment Share on other sites More sharing options...
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