TolkienBard 54 Posted September 24, 2020 Share Posted September 24, 2020 (edited) The title pretty much says it all. Here's where things stand. I updated both Emby and Windows yesterday. Since then, I can still stream from Emby if I am on the internal network, but not if I am attempting to stream from outside the house. I have had this issue a small handful of times over the years since MB2, so I went through and used the "nuclear option" to try and get things back on track again. It has usually fixed the problem in the past. I shut down Emby I shut down the PC I turned off the router I power-cycled the modem to establish a fresh connection I turned the router back on and waited for it to fully connect to the Internet I fired up the PC I launched Emby. I then double-checked, port 8096 is still forwarded Embyserver.exe is assigned firewall permission for all types of network connections The proper IP addresses are showing up on the server dashboard Internal streaming still works I have just again tried restarting the server and then connecting so that the logs will show the entirety of the evolution. When attempting to access externally, I get the spinning wheel, followed by the connection failure message. This is on all devices. Log is attached. embyserver.txt Edited September 24, 2020 by TolkienBard Link to comment Share on other sites More sharing options...
Luke 36888 Posted September 24, 2020 Share Posted September 24, 2020 Hi there, what version of windows are you on? Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted September 24, 2020 Author Share Posted September 24, 2020 Windows 10 Pro Build 19041.508 Link to comment Share on other sites More sharing options...
Luke 36888 Posted September 24, 2020 Share Posted September 24, 2020 Does your emby server dashboard display the correct remote address? Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted September 24, 2020 Author Share Posted September 24, 2020 Just double-checked. The dashboard reported IP address for remote connection is correct. Link to comment Share on other sites More sharing options...
Luke 36888 Posted September 24, 2020 Share Posted September 24, 2020 When you try to connect externally, what Emby app are you using? Are you using the Emby Connect sign in feature? Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted September 24, 2020 Author Share Posted September 24, 2020 I tried using Emby for Android both with and without Emby Connect. One brother tried connecting through his Roku television and through his Android phone. My other brother tried using FireTV. Neither of them are using Emby Connect. Link to comment Share on other sites More sharing options...
sooty234 266 Posted September 24, 2020 Share Posted September 24, 2020 2 minutes ago, TolkienBard said: I tried using Emby for Android both with and without Emby Connect. One brother tried connecting through his Roku television and through his Android phone. My other brother tried using FireTV. Neither of them are using Emby Connect. If they aren't using Connect, that means you gave them the IP, yes? Maybe that IP has changed? Have you verified that the IP they are using is the same as on the dashboard, and that your LAN IP is also unchanged/matching your forwarding? Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted September 24, 2020 Author Share Posted September 24, 2020 I have double-checked my IP address, both through my Internet provider and with Ye Olde What's my IP? The IP address remains unchanged and is correct on both the server dashboard and in the IP address bar for connecting to the server through an app. I attempted to connect using the IP address and was unable to. Using Emby Connect on the Android App does not load the server either. I just get the login screen asking me to choose MediaServer, Emby Connect, Downloads, or Add Server. Link to comment Share on other sites More sharing options...
Luke 36888 Posted September 24, 2020 Share Posted September 24, 2020 Is your remote address https or http? Are you using a reverse proxy? Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted September 24, 2020 Author Share Posted September 24, 2020 It is http. I am not using any sort of proxy. Link to comment Share on other sites More sharing options...
Solution sooty234 266 Posted September 24, 2020 Solution Share Posted September 24, 2020 Try rebooting your router with everything plugged in and powered up. Then restart emby, not the machine, and check your IP addresses again, and retest. Link to comment Share on other sites More sharing options...
Luke 36888 Posted September 24, 2020 Share Posted September 24, 2020 And then also in the server Network settings, have you customized any settings on that screen? Anything that is not the default value? Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted September 24, 2020 Author Share Posted September 24, 2020 The network settings have not been changed from default. The one and only change ever made was to add embyserver.exe to the firewall whitelist. Link to comment Share on other sites More sharing options...
Luke 36888 Posted September 24, 2020 Share Posted September 24, 2020 Can you check and ensure that rule is still in place? Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted September 24, 2020 Author Share Posted September 24, 2020 I checked it earlier and it was. I just looked now and yes, it is still there post-reset of the machine. Link to comment Share on other sites More sharing options...
Luke 36888 Posted September 24, 2020 Share Posted September 24, 2020 Can you try the canyouseeme test outlined in our connection troubleshooter here? https://support.emby.media/support/solutions/articles/44001849007-connectivity Please let me know the result, and then @cayars can jump on with you and help get you squared away. Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted September 24, 2020 Author Share Posted September 24, 2020 19 minutes ago, sooty234 said: Try rebooting your router with everything plugged in and powered up. Then restart emby, not the machine, and check your IP addresses again, and retest. What the... I have been at this for the better part of six hours. I was at the raggedy end of my very last nerve before I broke down and came here looking for help. I have lost track of the number of times I have restarted or reset things. But hey, someone here gives me a suggestion, I am going to follow through. And well, now it works. There is a digital deity out there somewhere having a right-good chuckle at my bloody expense. If there isn't there damn well ought to be. I haven't the faintest clue why that simple and pain-free solution sorted everything right out when no amount of starting from scratch has worked all evening. Is this the virtual equivalent of the magic car ride that tech has when it gets taken to the shop? Anyway, thank you both for all the prompt responses and for lending a hand. I am happy to report my brothers are no longer blowing up my mobile with their impatience and that all appears to be right in the world again. Thanks mates! Great job! Link to comment Share on other sites More sharing options...
TolkienBard 54 Posted September 24, 2020 Author Share Posted September 24, 2020 3 minutes ago, Luke said: Can you try the canyouseeme test outlined in our connection troubleshooter here? https://support.emby.media/support/solutions/articles/44001849007-connectivity Please let me know the result, and then @cayars can jump on with you and help get you squared away. Would have been more than happy to, though it seems it will no longer be necessary. Thanks again for all the rapid responses and the help getting me all sorted. I still have no idea what virtual sorcery you all pulled to make things work again, but I approve. Maybe next time I shouldn't wait so long to come asking for help. Link to comment Share on other sites More sharing options...
Carlo 4328 Posted September 24, 2020 Share Posted September 24, 2020 3 hours ago, TolkienBard said: There is a digital deity out there somewhere having a right-good chuckle at my bloody expense. If there isn't there damn well ought to be. LOL 3 hours ago, TolkienBard said: Would have been more than happy to, though it seems it will no longer be necessary. Thanks again for all the rapid responses and the help getting me all sorted. I still have no idea what virtual sorcery you all pulled to make things work again, but I approve. Maybe next time I shouldn't wait so long to come asking for help. Glad you got things working. The great Emby God in the sky was looking down on you with much amusement. Link to comment Share on other sites More sharing options...
sooty234 266 Posted September 24, 2020 Share Posted September 24, 2020 Probably just a DHCP glitch and your router needed to reassert the IP. Keeping the devices plugged in and powered up lets the router retrace everything. In your OP I saw that you turned everything off and then power cycled the modem. You should do the opposite. Link to comment Share on other sites More sharing options...
Luke 36888 Posted September 24, 2020 Share Posted September 24, 2020 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
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