CHA0SENG7NE 28 Posted September 22, 2020 Share Posted September 22, 2020 Hi I'm fairly new to Emby theater. When I play a 1080p x265 sac video. The emby server will re-encode to x264. I don't have an issues using VLC. The video plays smoothly but surely it should direct stream. Pc is a 3900x 32gb ram 2070 super g.card Any thoughts or help appreciated. Cheers Link to comment Share on other sites More sharing options...
Luke 36879 Posted September 22, 2020 Share Posted September 22, 2020 Hi there, can we please look at an example? Thanks. Link to comment Share on other sites More sharing options...
CHA0SENG7NE 28 Posted September 22, 2020 Author Share Posted September 22, 2020 Hi Luke sure. How can I give you an example? Link to comment Share on other sites More sharing options...
seanbuff 837 Posted September 23, 2020 Share Posted September 23, 2020 https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Follow the steps to report 'Media Playback Issues' 2 Link to comment Share on other sites More sharing options...
sooty234 266 Posted September 23, 2020 Share Posted September 23, 2020 Where did you get the app from? Link to comment Share on other sites More sharing options...
CHA0SENG7NE 28 Posted September 23, 2020 Author Share Posted September 23, 2020 Hi Seanbuff I will report the the issue properly, thanks for the how to guide. Still quite new to this. I'll get there. Everyone is very helpful. Link to comment Share on other sites More sharing options...
CHA0SENG7NE 28 Posted September 23, 2020 Author Share Posted September 23, 2020 6 hours ago, sooty234 said: Where did you get the app from? I downloaded the app from from the emby website. Is there another version I should be getting? Cheers Link to comment Share on other sites More sharing options...
sooty234 266 Posted September 26, 2020 Share Posted September 26, 2020 Waiting on the logs... Link to comment Share on other sites More sharing options...
CHA0SENG7NE 28 Posted September 26, 2020 Author Share Posted September 26, 2020 9 hours ago, sooty234 said: Waiting on the logs... Apologies for the late reply. I have just reverted back to my qnap server. I have reinstalled emby theater and now its direct playing properly????? Im not sure what is different but its working! embyserver.txt Link to comment Share on other sites More sharing options...
CHA0SENG7NE 28 Posted September 26, 2020 Author Share Posted September 26, 2020 I have just tried a massive 4k movie and this is also direct playing without an issue. Perfect Link to comment Share on other sites More sharing options...
sooty234 266 Posted September 26, 2020 Share Posted September 26, 2020 That would imply an access issue. If theater has direct access to the file, then the server gets out of the way. Judging by your other thread, there's a network issue somewhere. Link to comment Share on other sites More sharing options...
CHA0SENG7NE 28 Posted September 26, 2020 Author Share Posted September 26, 2020 This is running on the qnap server which I haven't had an issue streaming anything. The windows server caused the network issue. I am confused and probably something I have done wrong.. Just happy it's working now. Link to comment Share on other sites More sharing options...
sooty234 266 Posted September 26, 2020 Share Posted September 26, 2020 So we'll keep that discussion in your other thread. Link to comment Share on other sites More sharing options...
CHA0SENG7NE 28 Posted September 26, 2020 Author Share Posted September 26, 2020 Yes Link to comment Share on other sites More sharing options...
Luke 36879 Posted September 29, 2020 Share Posted September 29, 2020 On 9/26/2020 at 11:39 AM, sooty234 said: That would imply an access issue. If theater has direct access to the file, then the server gets out of the way. Judging by your other thread, there's a network issue somewhere. It can still direct play without direct file access. The answer to what the difference is, is that the desktop app has broader format and codec support. Link to comment Share on other sites More sharing options...
sooty234 266 Posted September 29, 2020 Share Posted September 29, 2020 20 minutes ago, Luke said: It can still direct play without direct file access. The answer to what the difference is, is that the desktop app has broader format and codec support. But that's not what he was reporting. On 9/22/2020 at 4:07 PM, CHA0SENG7NE said: Hi I'm fairly new to Emby theater. When I play a 1080p x265 sac video. The emby server will re-encode to x264. I don't have an issues using VLC. The video plays smoothly but surely it should direct stream. Pc is a 3900x 32gb ram 2070 super g.card Any thoughts or help appreciated. Cheers On 9/26/2020 at 5:03 AM, CHA0SENG7NE said: Apologies for the late reply. I have just reverted back to my qnap server. I have reinstalled emby theater and now its direct playing properly????? Im not sure what is different but its working! embyserver.txt 5.89 MB · 0 downloads There's a weird bug with something. He uses his NAS with the server installed on it, and no issues. Windows server with NAS, it transcodes. Link to comment Share on other sites More sharing options...
Luke 36879 Posted September 29, 2020 Share Posted September 29, 2020 Ok, then we'd have to look at log file examples, otherwise we can only guess. Link to comment Share on other sites More sharing options...
sooty234 266 Posted September 29, 2020 Share Posted September 29, 2020 7 minutes ago, Luke said: Ok, then we'd have to look at log file examples, otherwise we can only guess. You don't think it's related to this? Link to comment Share on other sites More sharing options...
Luke 36879 Posted September 29, 2020 Share Posted September 29, 2020 No, I don't. Link to comment Share on other sites More sharing options...
CHA0SENG7NE 28 Posted September 29, 2020 Author Share Posted September 29, 2020 14 hours ago, Luke said: Ok, then we'd have to look at log file examples, otherwise we can only guess. Hi Luke. Sorry I haven't got any log files. I was trying different things with the qnap and Windows servers regarding the freezing in the other post. In the end I reinstalled all emby apps on my players and pc. I played various files now with emby theater on my pc without zero issues. Just direct plays everything. Including the killer 1917 remux. I can send logs of it working if that would be beneficial. But I cannot repeat the issue again. Sorry Link to comment Share on other sites More sharing options...
Dibbes 429 Posted October 5, 2020 Share Posted October 5, 2020 I actually had to install the "HEVC Video Extensions from Device Manufacturer" from the Windows store before I got this to work properly Link to comment Share on other sites More sharing options...
sooty234 266 Posted October 5, 2020 Share Posted October 5, 2020 2 hours ago, Dibbes said: I actually had to install the "HEVC Video Extensions from Device Manufacturer" from the Windows store before I got this to work properly Use the app from the emby website. 1 Link to comment Share on other sites More sharing options...
Dibbes 429 Posted October 6, 2020 Share Posted October 6, 2020 11 hours ago, sooty234 said: Use the app from the emby website. I was just curious about the differences between the two (the website version is superior in almost every way, yes) and see what I had to do to get the store version to play properly... but thanks for the suggestion :-) Link to comment Share on other sites More sharing options...
Luke 36879 Posted October 6, 2020 Share Posted October 6, 2020 22 hours ago, Dibbes said: I actually had to install the "HEVC Video Extensions from Device Manufacturer" from the Windows store before I got this to work properly Well done. 1 Link to comment Share on other sites More sharing options...
Dibbes 429 Posted October 7, 2020 Share Posted October 7, 2020 16 hours ago, Luke said: Well done. funnily enough, about 20min after you wrote this, the store app started crashing on 720p HEVC after an update of the app... the website plays these files without any issues though Link to comment Share on other sites More sharing options...
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