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RedStripe

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RedStripe

Dear Moderator, Developer and/or Administrator,

Have I done or said something to tic you guys off and cause you to stop responding to my posts (server)?! With regard to my posts, your superior responsiveness of the past has been dwindling to the point that I have received no response to my last couple of posts in addition, to partial or no response to a few other posts in the recent past. Perhaps I am doing or have done something wrong?...I would strive to correct it if I knew what the problem might be. If it is a matter of you guys being swamped at the current time, perhaps there is some way to let those of us waiting for a response know that we are not simply being ignored. I've looked in on a couple of other threads that appear to have a near real-time (complete exaggeration, but I did observe a steady and ongoing) back-and-forth between poster and admin/dev/mod.

I have received no response to posts on 17 Apr 2014, 10 May 2014, 11 Jun 2014, (2 posts on) 22 Jun 2014 and 17 Jul 2014. I think there are others but I think this demonstrates my concern.

Based on past history I am sure that there is some mis-communication or some circumstance(s) I am unaware of, in any case please advise me as to what my expectations should be regarding my posts currently awaiting responses and my future posts.

If you do plan on responding to any of my post, I'd like to indicate that at this point in time, I am only concerned with my 17 Jul 2014 & 20 Jul 2014 posts.

Thank you for your attention.

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Redshirt

I don't think any of your posts have been directed at myself, but I do know I have a habit of not responding to users questions. Primarily it's because I'm on the forum using a phone most times. My day job isn't I.T, so I don't have the freedom to "text" during the day. Other times it's because the question has been asked so often I'm hoping that another user will step up and handle the question. Other times I'm not sure if the statement is even a question or if a response is needed.

 

That doesn't help you though. Rather than quoting dates, it's probably better to link the topics in question.

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techywarrior

I actually just took a quick look at some of your posts. The July 20 post was actually answered by someone so not sure what else you expect for that one. If a user responds and correctly answers a question it's likely that a dev won't respond since it's already answered.

 

The topic from July 17 I'm not sure on but I don't believe that Music Videos are actually a fully supported thing (as in related to artists and such). Don't take that as an answer because I am not sure... I haven't watched a music video in 20 years (I am actually surprised they even still made lol)

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I can't speak for Ebr or the other developers, but for in my own case, it's not realistic for me to answer every single question, so I do have to pick and choose. If I feel something can be answered by another community member, then those are the ones I will usually pass on. That will encourage you all to collaborate more, and alleviate a little pressure from myself. If you are experiencing a problem then I will step in and help. Feature requests, it depends. I often will want to let those sit for a while so that we can gauge demand from a larger audience.

 

We need to be able to rely on you guys to help each other when you can. That's what makes this a community project, and everybody here is a part of that.  

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RedStripe

techyWarrior wrote: "The July 20 post was actually answered by someone so not sure what else you expect for that one."

The response I received was: "Version 3.0.5313.42837 Dev version is the same, You can deactivate it but they still show regardless.". This is merely an acknowledgement that the same issue exists in another version!? My expectations were that the issue be acknowledged as an issue or dismissed as a non-issue as you guys see fit. My expectations may be the problem here.


techywarrior also wrote: "The topic from July 17 I'm not sure on but I don't believe that Music Videos are actually a fully supported thing"

Although, Music Videos are not fully supported the Wiki regarding music videos states:
"Once setup, you can optionally edit music videos and fill in their artist and album information. If you do, the music videos can be linked to other items in your library from the same artist."

https://github.com/MediaBrowser/MediaBrowser/wiki/Library-Structure

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RedStripe

Luke, thanks for your thoughtful response to my post. I do not necessarily expect all of my posts to be responded to by admin/dev/mod. But, there are some things (e.g., bug fixes, broken functionality, missing requirements) that probably only admin/dev/mod can address.

I sincerely felt that I may have committed some offense that was causing me to be ignored by admin/dev/mod. So, I just wanted to correct that if it was the case so that I could continue in my small way to contribute to improving the project.

Edited by RedStripe
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No you haven't done anything, i just didn't get a chance to respond to them yet. Everything's good :)

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I used to work in tech support for a biomedical software company so I have a lot of empathy for you devs who can't answer right away or simply can't get to it. I also know how hard it can be to answer a question for the Nth time so, for what it's worth, I promise I'll do my homework before posting a question. The only point to this post is to say thanks and that your help is always appreciated and your time is not taken for granted. Cheers.

 

 

Sent from my iPad using Tapatalk

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