kron0s 9 Posted September 3, 2020 Share Posted September 3, 2020 Video stops at certain parts of a video unless I skip forward watching from a browser, occurs in all browsers - Chrome, Edge, Firefox at the same parts of the video. This has happened to me on multiple videos. My network is fully wired, so I don't think it's a bandwidth issue. Emby server is running on my QNAP NAS. The video random "Stops", clicking play does not nothing. I need to go back and go back into the video and skip forward 10 secs and it's fine again. Playing straight media files, no transcoding. Everything seems to work fine from Kodi running on the Nvidia Shield, as it only happens running in a browser. Running the latest stable version. Any ideas Link to comment Share on other sites More sharing options...
Carlo 4328 Posted September 4, 2020 Share Posted September 4, 2020 Hi, That is almost a sure sign you have some type of corruption in some of your files. Often times you may be able to fix this with a remux of the file but if it's an issue with the actual video or audio stream a remux might not help. So usually replacing the files (obvious choice) or a remux is the first things to do when this happens. 1 Link to comment Share on other sites More sharing options...
Luke 36876 Posted September 4, 2020 Share Posted September 4, 2020 Can we please look at an example? Please attach the information requested in how to report a media playback issue. Thanks. Link to comment Share on other sites More sharing options...
kron0s 9 Posted December 24, 2020 Author Share Posted December 24, 2020 Sorry to dig this up but this is still happening on the latest version of emby server. See attached for the logs. The file would just play fine on VLC or any other player. The video also plays perfectly through Kodi (Nvidia Shield) with the Emby Add-On. The issue only happens when played through the Web UI. Any solutions would be greatly appreciated. embyserver.txt Link to comment Share on other sites More sharing options...
Happy2Play 8138 Posted December 24, 2020 Share Posted December 24, 2020 Looks like possibly a ffmpeg issue on this system, errors at startup and later. 2020-12-24 12:41:40.320 Error FfmpegManager: ProcessRun 'ffmpeg -hide_banner -version' Output: ffmpeg version 4.3.0-emby_2020_05_23 Copyright (c) 2000-2019 the FFmpeg developers and softworkz for Emby LLC built with gcc 8.3.0 (crosstool-NG 1.24.0) configuration: --cc=x86_64-emby-linux-gnu-gcc --prefix=/home/embybuilder/Buildbot/x64/ffmpeg-x64/staging --disable-amf --disable-debug --disable-doc --disable-ffplay --disable-vdpau --disable-xlib --enable-fontconfig --enable-gnutls --enable-gpl --enable-iconv --enable-libass --enable-libdav1d --enable-libfreetype --enable-libfribidi --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libzvbi --enable-pic --enable-version3 --enable-cuda-llvm --enable-cuvid --enable-libmfx --enable-nvdec --enable-nvenc --enable-vaapi --extra-libs='-ldrm -lva-drm' --enable-cross-compile --cross-prefix=x86_64-emby-linux-gnu- --arch=x86_64 --target-os=linux --pkg-config=pkg-config --pkg-config-flags=--static --enable-shared --disable-static libavutil 56. 36.100 / 56. 36.100 libavcodec 58. 62.100 / 58. 62.100 libavformat 58. 35.100 / 58. 35.100 libavdevice 58. 9.101 / 58. 9.101 libavfilter 7. 67.100 / 7. 67.100 libswscale 5. 6.100 / 5. 6.100 libswresample 3. 6.100 / 3. 6.100 libpostproc 55. 6.100 / 55. 6.100 2020-12-24 12:41:40.320 Error FfmpegManager: ProcessRun 'ffmpeg -hide_banner -version' Error Output: Execution Date: 2020-12-24 12:41:40 2020-12-24 17:30:28.438 Error Server: Error processing request *** Error Report *** Version: 4.5.4.0 Command line: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -defaultdirectory /share/CACHEDEV1_DATA -updatepackage emby-server-qnap_{version}_x86_64.qpkg -noautorunwebapp Operating system: Linux version 4.2.8 (root@U16BuildServer116) (gcc version 4.9.2 (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) ) #1 SMP Fri May 31 00:59:55 Framework: .NET Core 3.1.8 OS/Process: x64/x64 Runtime: share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/System.Private.CoreLib.dll Processor count: 4 Data path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata Application path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system System.Exception: System.Exception: Error starting ffmpeg at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, CancellationTokenSource cancellationTokenSource, Boolean acquireResources) at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetDynamicSegment(StreamRequest request, String playlistId, String segmentId, Int32 subtitleStreamIndex) at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task) at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken) Source: Emby.Server.MediaEncoding TargetSite: Void MoveNext() 1 Link to comment Share on other sites More sharing options...
Carlo 4328 Posted December 24, 2020 Share Posted December 24, 2020 Hi, Is it the same or different computer then what's running your Emby Server? Link to comment Share on other sites More sharing options...
Luke 36876 Posted December 27, 2020 Share Posted December 27, 2020 What model QNAP do you have? Link to comment Share on other sites More sharing options...
kron0s 9 Posted January 3, 2021 Author Share Posted January 3, 2021 On 12/24/2020 at 6:14 PM, cayars said: Hi, Is it the same or different computer then what's running your Emby Server? Different computer. Emby is running on QNAP. Link to comment Share on other sites More sharing options...
kron0s 9 Posted January 3, 2021 Author Share Posted January 3, 2021 On 12/27/2020 at 2:46 PM, Luke said: What model QNAP do you have? QNAP TS-853A Link to comment Share on other sites More sharing options...
kron0s 9 Posted January 3, 2021 Author Share Posted January 3, 2021 On 12/24/2020 at 6:13 PM, Happy2Play said: Looks like possibly a ffmpeg issue on this system, errors at startup and later. 2020-12-24 12:41:40.320 Error FfmpegManager: ProcessRun 'ffmpeg -hide_banner -version' Output: ffmpeg version 4.3.0-emby_2020_05_23 Copyright (c) 2000-2019 the FFmpeg developers and softworkz for Emby LLC built with gcc 8.3.0 (crosstool-NG 1.24.0) configuration: --cc=x86_64-emby-linux-gnu-gcc --prefix=/home/embybuilder/Buildbot/x64/ffmpeg-x64/staging --disable-amf --disable-debug --disable-doc --disable-ffplay --disable-vdpau --disable-xlib --enable-fontconfig --enable-gnutls --enable-gpl --enable-iconv --enable-libass --enable-libdav1d --enable-libfreetype --enable-libfribidi --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libzvbi --enable-pic --enable-version3 --enable-cuda-llvm --enable-cuvid --enable-libmfx --enable-nvdec --enable-nvenc --enable-vaapi --extra-libs='-ldrm -lva-drm' --enable-cross-compile --cross-prefix=x86_64-emby-linux-gnu- --arch=x86_64 --target-os=linux --pkg-config=pkg-config --pkg-config-flags=--static --enable-shared --disable-static libavutil 56. 36.100 / 56. 36.100 libavcodec 58. 62.100 / 58. 62.100 libavformat 58. 35.100 / 58. 35.100 libavdevice 58. 9.101 / 58. 9.101 libavfilter 7. 67.100 / 7. 67.100 libswscale 5. 6.100 / 5. 6.100 libswresample 3. 6.100 / 3. 6.100 libpostproc 55. 6.100 / 55. 6.100 2020-12-24 12:41:40.320 Error FfmpegManager: ProcessRun 'ffmpeg -hide_banner -version' Error Output: Execution Date: 2020-12-24 12:41:40 2020-12-24 17:30:28.438 Error Server: Error processing request *** Error Report *** Version: 4.5.4.0 Command line: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -defaultdirectory /share/CACHEDEV1_DATA -updatepackage emby-server-qnap_{version}_x86_64.qpkg -noautorunwebapp Operating system: Linux version 4.2.8 (root@U16BuildServer116) (gcc version 4.9.2 (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) ) #1 SMP Fri May 31 00:59:55 Framework: .NET Core 3.1.8 OS/Process: x64/x64 Runtime: share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/System.Private.CoreLib.dll Processor count: 4 Data path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata Application path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system System.Exception: System.Exception: Error starting ffmpeg at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, CancellationTokenSource cancellationTokenSource, Boolean acquireResources) at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetDynamicSegment(StreamRequest request, String playlistId, String segmentId, Int32 subtitleStreamIndex) at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task) at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken) Source: Emby.Server.MediaEncoding TargetSite: Void MoveNext() Is there any solution to these errors?? What would cause this? Link to comment Share on other sites More sharing options...
Luke 36876 Posted January 3, 2021 Share Posted January 3, 2021 17 hours ago, kron0s said: Is there any solution to these errors?? What would cause this? Hi, can you please attach the complete emby server log and the ffmpeg log? Thanks. Link to comment Share on other sites More sharing options...
kron0s 9 Posted January 4, 2021 Author Share Posted January 4, 2021 Yes, see attached. Thanks! ffmpeg-remux-628d9bdd-b01b-47f3-8917-0d292d2fa2f9_1.txt embyserver.txt Link to comment Share on other sites More sharing options...
Carlo 4328 Posted January 4, 2021 Share Posted January 4, 2021 Does this happen when you aren't using subs? Link to comment Share on other sites More sharing options...
kron0s 9 Posted January 4, 2021 Author Share Posted January 4, 2021 Just now, cayars said: Does this happen when you aren't using subs? Yea, tested it with subs off, still happens. Link to comment Share on other sites More sharing options...
Carlo 4328 Posted January 4, 2021 Share Posted January 4, 2021 Can you upload the same logs with subs off? Link to comment Share on other sites More sharing options...
kron0s 9 Posted January 4, 2021 Author Share Posted January 4, 2021 8 minutes ago, cayars said: Can you upload the same logs with subs off? Yes, see attached. ffmpeg-remux-2869c246-36c5-4cfd-ae3a-23f5c84062f7_1.txt embyserver.txt Link to comment Share on other sites More sharing options...
Carlo 4328 Posted January 4, 2021 Share Posted January 4, 2021 Thanks, that ruled out something. What Happ2Play said it likely the issue. Link to comment Share on other sites More sharing options...
kron0s 9 Posted January 4, 2021 Author Share Posted January 4, 2021 2 hours ago, cayars said: Thanks, that ruled out something. What Happ2Play said it likely the issue. Ok... thanks for checking. Strange thing is I tried 3 different "versions" of the movie and they lock up around the same part of the movie but not exact time (off by a few seconds). I guess that disproves the file is corrupt or whatever. Link to comment Share on other sites More sharing options...
Viktor Manuel 6 Posted January 20, 2021 Share Posted January 20, 2021 A mi me pasa algo parecido, solo con los clientes web, reproduciendo algún video se para la reproducción sin motivos, ya que pruebo con otros clientes y no pasa, tengo una red con todo tipo de dispositivos y solo pasa con el cliente web Link to comment Share on other sites More sharing options...
Luke 36876 Posted January 20, 2021 Share Posted January 20, 2021 16 hours ago, Viktor Manuel said: A mi me pasa algo parecido, solo con los clientes web, reproduciendo algún video se para la reproducción sin motivos, ya que pruebo con otros clientes y no pasa, tengo una red con todo tipo de dispositivos y solo pasa con el cliente web @Viktor Manuel Hola, veamos un ejemplo. Adjunte la información solicitada sobre cómo informar un problema de reproducción de medios: https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/ Gracias ! Link to comment Share on other sites More sharing options...
kron0s 9 Posted January 20, 2021 Author Share Posted January 20, 2021 Any updates on how to fix the issue I have? Or is there a way for emby to call an external player like VLC and sync progress from videos played on there. Link to comment Share on other sites More sharing options...
Viktor Manuel 6 Posted January 20, 2021 Share Posted January 20, 2021 Muchas gracias por responder, solo quería saber si a alguien mas le pasaba, ya que tengo que hacer un estudio en toda la red y recopilar toda la información requerida sobre este problema, Link to comment Share on other sites More sharing options...
Luke 36876 Posted January 21, 2021 Share Posted January 21, 2021 7 hours ago, kron0s said: Any updates on how to fix the issue I have? Or is there a way for emby to call an external player like VLC and sync progress from videos played on there. Can you please try lowering the in-app quality setting to force a full transcode and see if that helps? Thanks. Link to comment Share on other sites More sharing options...
PoBear 19 Posted February 21, 2021 Share Posted February 21, 2021 I'm having the same problem running the web app under Edge. I have checked several videos at the point that the video freezes and there is some corruption in the video stream but these videos play, without stopping, in multiple other players. Does Emby Theater use the same playback mechanism? I currently use Kodi as a front end but I am down level, the skin I use is no longer supported and the Emby for Kodi module is failing to start so I am seriously looking at switching to Theater but I won;t if this is likely to still be a problem. Thanks Link to comment Share on other sites More sharing options...
kron0s 9 Posted February 22, 2021 Author Share Posted February 22, 2021 (edited) I would like to know also if Emby Theater fixes these issues because there apparently is no fix for the web browser player. You can't get a good test in with a 1 minute demo in emby theater Edited February 22, 2021 by kron0s Link to comment Share on other sites More sharing options...
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