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Video stops at certain parts of a video unless I skip forward watching from a browser


kron0s

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Video stops at certain parts of a video unless I skip forward watching from a browser, occurs in all browsers - Chrome, Edge, Firefox at the same parts of the video.

This has happened to me on multiple videos.  My network is fully wired, so I don't think it's a bandwidth issue.

Emby server is running on my QNAP NAS. 

The video random "Stops", clicking play does not nothing.  I need to go back and go back into the video and skip forward 10 secs and it's fine again.  Playing straight media files, no transcoding.  Everything seems to work fine from Kodi running on the Nvidia Shield, as it only happens running in a browser.   Running the latest stable version.

 

Any ideas

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Hi,

That is almost a sure sign you have some type of corruption in some of your files.  Often times you may be able to fix this with a remux of the file but if it's an issue with the actual video or audio stream a remux might not help.

So usually replacing the files (obvious choice) or a remux is the first things to do when this happens.

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  • 3 months later...

Sorry to dig this up but this is still happening on the latest version of emby server.  See attached for the logs.   The file would just play fine on VLC or any other player.  The video also plays perfectly through Kodi (Nvidia Shield) with the Emby Add-On.  The issue only happens when played through the Web UI.  Any solutions would be greatly appreciated.

image.png.8fad38a48b4ae33640f8d6f80615dac7.png

 

embyserver.txt

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Happy2Play

Looks like possibly a ffmpeg issue on this system, errors at startup and later.


2020-12-24 12:41:40.320 Error FfmpegManager: ProcessRun 'ffmpeg -hide_banner -version' Output:
	ffmpeg version 4.3.0-emby_2020_05_23 Copyright (c) 2000-2019 the FFmpeg developers and softworkz for Emby LLC
	built with gcc 8.3.0 (crosstool-NG 1.24.0)
	configuration: --cc=x86_64-emby-linux-gnu-gcc --prefix=/home/embybuilder/Buildbot/x64/ffmpeg-x64/staging --disable-amf --disable-debug --disable-doc --disable-ffplay --disable-vdpau --disable-xlib --enable-fontconfig --enable-gnutls --enable-gpl --enable-iconv --enable-libass --enable-libdav1d --enable-libfreetype --enable-libfribidi --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libzvbi --enable-pic --enable-version3 --enable-cuda-llvm --enable-cuvid --enable-libmfx --enable-nvdec --enable-nvenc --enable-vaapi --extra-libs='-ldrm -lva-drm' --enable-cross-compile --cross-prefix=x86_64-emby-linux-gnu- --arch=x86_64 --target-os=linux --pkg-config=pkg-config --pkg-config-flags=--static --enable-shared --disable-static
	libavutil      56. 36.100 / 56. 36.100
	libavcodec     58. 62.100 / 58. 62.100
	libavformat    58. 35.100 / 58. 35.100
	libavdevice    58.  9.101 / 58.  9.101
	libavfilter     7. 67.100 /  7. 67.100
	libswscale      5.  6.100 /  5.  6.100
	libswresample   3.  6.100 /  3.  6.100
	libpostproc    55.  6.100 / 55.  6.100
	
2020-12-24 12:41:40.320 Error FfmpegManager: ProcessRun 'ffmpeg -hide_banner -version' Error Output:
	Execution Date: 2020-12-24 12:41:40

 

2020-12-24 17:30:28.438 Error Server: Error processing request
	*** Error Report ***
	Version: 4.5.4.0
	Command line: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -defaultdirectory /share/CACHEDEV1_DATA -updatepackage emby-server-qnap_{version}_x86_64.qpkg -noautorunwebapp
	Operating system: Linux version 4.2.8 (root@U16BuildServer116) (gcc version 4.9.2 (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) ) #1 SMP Fri May 31 00:59:55
	Framework: .NET Core 3.1.8
	OS/Process: x64/x64
	Runtime: share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata
	Application path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system
	System.Exception: System.Exception: Error starting ffmpeg
	   at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, CancellationTokenSource cancellationTokenSource, Boolean acquireResources)
	   at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetDynamicSegment(StreamRequest request, String playlistId, String segmentId, Int32 subtitleStreamIndex)
	   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: Emby.Server.MediaEncoding
	TargetSite: Void MoveNext()

 

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On 12/24/2020 at 6:14 PM, cayars said:

Hi, Is it the same or different computer then what's running your Emby Server?

Different computer. Emby is running on QNAP.

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On 12/24/2020 at 6:13 PM, Happy2Play said:

Looks like possibly a ffmpeg issue on this system, errors at startup and later.



2020-12-24 12:41:40.320 Error FfmpegManager: ProcessRun 'ffmpeg -hide_banner -version' Output:
	ffmpeg version 4.3.0-emby_2020_05_23 Copyright (c) 2000-2019 the FFmpeg developers and softworkz for Emby LLC
	built with gcc 8.3.0 (crosstool-NG 1.24.0)
	configuration: --cc=x86_64-emby-linux-gnu-gcc --prefix=/home/embybuilder/Buildbot/x64/ffmpeg-x64/staging --disable-amf --disable-debug --disable-doc --disable-ffplay --disable-vdpau --disable-xlib --enable-fontconfig --enable-gnutls --enable-gpl --enable-iconv --enable-libass --enable-libdav1d --enable-libfreetype --enable-libfribidi --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libzvbi --enable-pic --enable-version3 --enable-cuda-llvm --enable-cuvid --enable-libmfx --enable-nvdec --enable-nvenc --enable-vaapi --extra-libs='-ldrm -lva-drm' --enable-cross-compile --cross-prefix=x86_64-emby-linux-gnu- --arch=x86_64 --target-os=linux --pkg-config=pkg-config --pkg-config-flags=--static --enable-shared --disable-static
	libavutil      56. 36.100 / 56. 36.100
	libavcodec     58. 62.100 / 58. 62.100
	libavformat    58. 35.100 / 58. 35.100
	libavdevice    58.  9.101 / 58.  9.101
	libavfilter     7. 67.100 /  7. 67.100
	libswscale      5.  6.100 /  5.  6.100
	libswresample   3.  6.100 /  3.  6.100
	libpostproc    55.  6.100 / 55.  6.100
	
2020-12-24 12:41:40.320 Error FfmpegManager: ProcessRun 'ffmpeg -hide_banner -version' Error Output:
	Execution Date: 2020-12-24 12:41:40

 


2020-12-24 17:30:28.438 Error Server: Error processing request
	*** Error Report ***
	Version: 4.5.4.0
	Command line: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -defaultdirectory /share/CACHEDEV1_DATA -updatepackage emby-server-qnap_{version}_x86_64.qpkg -noautorunwebapp
	Operating system: Linux version 4.2.8 (root@U16BuildServer116) (gcc version 4.9.2 (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) ) #1 SMP Fri May 31 00:59:55
	Framework: .NET Core 3.1.8
	OS/Process: x64/x64
	Runtime: share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata
	Application path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system
	System.Exception: System.Exception: Error starting ffmpeg
	   at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, CancellationTokenSource cancellationTokenSource, Boolean acquireResources)
	   at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetDynamicSegment(StreamRequest request, String playlistId, String segmentId, Int32 subtitleStreamIndex)
	   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: Emby.Server.MediaEncoding
	TargetSite: Void MoveNext()

 

Is there any solution to these errors?? What would cause this?

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17 hours ago, kron0s said:

Is there any solution to these errors?? What would cause this?

Hi, can you please attach the complete emby server log and the ffmpeg log? Thanks.

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Thanks, that ruled out something.  What Happ2Play said it likely the issue.

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2 hours ago, cayars said:

Thanks, that ruled out something.  What Happ2Play said it likely the issue.

Ok... thanks for checking.  

Strange thing is I tried 3 different "versions" of the movie and they lock up around the same part of the movie but not exact time (off by a few seconds).  I guess that disproves the file is corrupt or whatever.

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  • 3 weeks later...
Viktor Manuel

A mi me pasa algo parecido, solo con los clientes web, reproduciendo algún video se para la reproducción sin motivos, ya que pruebo con otros clientes y no pasa, tengo una red con todo tipo de dispositivos y solo pasa con el cliente web

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16 hours ago, Viktor Manuel said:

A mi me pasa algo parecido, solo con los clientes web, reproduciendo algún video se para la reproducción sin motivos, ya que pruebo con otros clientes y no pasa, tengo una red con todo tipo de dispositivos y solo pasa con el cliente web

@Viktor Manuel

Hola, veamos un ejemplo. Adjunte la información solicitada sobre cómo informar un problema de reproducción de medios: https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/ Gracias !

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Any updates on how to fix the issue I have? Or is there a way for emby to call an external player like VLC and sync progress from videos played on there.  

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Viktor Manuel

Muchas gracias por responder, solo quería saber si a alguien mas le pasaba, ya que tengo que hacer un estudio en toda la red y recopilar toda la información requerida sobre este problema, 

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7 hours ago, kron0s said:

Any updates on how to fix the issue I have? Or is there a way for emby to call an external player like VLC and sync progress from videos played on there.  

Can you please try lowering the in-app quality setting to force a full transcode and see if that helps? Thanks.

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  • 1 month later...

I'm having the same problem running the web app under Edge. I have checked several videos at the point that the video freezes and there is some corruption in the video stream but these videos play, without stopping, in multiple other players.

Does Emby Theater use the same playback mechanism? I currently use Kodi as a front end but I am down level, the skin I use is no longer supported and the Emby for Kodi module is failing to start so I am seriously looking at switching to Theater but I won;t if this is likely to still be a problem.

Thanks

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I would like to know also if Emby Theater fixes these issues because there apparently is no fix for the web browser player. 

You can't get a good test in with a 1 minute demo in emby theater

Edited by kron0s
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