PeteS457 0 Posted August 27, 2020 Share Posted August 27, 2020 I have two nVidia Shield TVs in my home that just recently stopped working with Emby. From this forum, I understand that they were supposed to never worked, that it was an oversight that has been corrected. It is my understanding (correct me if I'm wrong) that by buying an Unlock App for each of these devices, they will playback as before. (I still can not deduce how much a Unlock App costs.) My *exasperating* problem (with Google, not Emby) is that my Google Pay account was suspended in 2013 - by no fault of my own - but they have refused to restore the Pay capabilities associated with my long-standing Google account (since 1997). This is the account that is associated with my nVidia Shields. Is there a way around this problem so I can unlock the apps? Thanks. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 27, 2020 Share Posted August 27, 2020 Hi, The things that comes to mind for me would be to create a different Google account that you can setup and make payments with. Then add that account to your Shield and log into the Play Store using the new working account. You should then be able to purchase the app. Once you have it purchased you would add the same account to the other Shield, do everything the same but instead of purchase, you would restore the app (since it's already purchased). Hope this helps Link to comment Share on other sites More sharing options...
PeteS457 0 Posted August 27, 2020 Author Share Posted August 27, 2020 First, thanks for the very quick response. Yeah, I thought about that but I wanted to run it by Emby support first. Here's my question. If I buy the app with the alternate Google account, will that unlock the app for all users on the Shield? I won't have to always be logged into the alternate user on the Shield to use Emby unnlocked, correct? Because after I buy the app with the alternate user, I will want to return to my Shield setup under my primary Google account. Also if that's the case, are you saying that one purchase will unlock the app on multiple Shield devices in the same household? If so, that's great. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 27, 2020 Share Posted August 27, 2020 Let's get that double checked with a dev. @ebr can you validate that? Link to comment Share on other sites More sharing options...
ebr 14910 Posted August 28, 2020 Share Posted August 28, 2020 Yes, that should work. You will have to log into the Google account with the purchase and restore it on the other devices. Link to comment Share on other sites More sharing options...
PeteS457 0 Posted August 28, 2020 Author Share Posted August 28, 2020 Excellent. One last question. Once I use the alternate account to purchase the App Unlock and use the alternate account on the other Shield to restore it, can I then remove the alternate user account from both Shield devices? Or does the user still need to be associated with the device? Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 28, 2020 Share Posted August 28, 2020 You can likely remove it. You could certainly always add it back again later if needed. Link to comment Share on other sites More sharing options...
PeteS457 0 Posted August 28, 2020 Author Share Posted August 28, 2020 Well fellas, sadly it doesn't seem that simple. I'm going to need some additional guidance. I have added another user to the nVidia Shield: USER A (my original primary gmail account with the suspended Google Pay) and USER B (the newly added alternate gmail account in which I've added a credit card to the Payments in Google Pay). However, when I try to play something from my Emby library on the Shield, I get the "Upgrade to Emby Premiere" with the Unlock App option at bottom. If I select Unlock App, it goes to "Add payment method at g.co/managewallet" and says add a credit or debit card to Google Pay (which I've done under the alternate account USER B). Then you're supposed to click on "It's Done" when you've done that (but it's already been done), but it goes no further and stays stuck on that screen. So, I don't know what to do now. How does Emby know which Google Pay account to access - USER A or USER B? I'm obviously not savvy about using multiple user accounts with the Shield. Please help. Thanks. @ebr Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 28, 2020 Share Posted August 28, 2020 I'm pretty sure it's going to use the one you're logged into the Play store with. Link to comment Share on other sites More sharing options...
ebr 14910 Posted August 29, 2020 Share Posted August 29, 2020 It is also possible that the different Google accounts store completely different settings on the device - which would mean this wouldn't work. 1 Link to comment Share on other sites More sharing options...
Carlo 4330 Posted August 29, 2020 Share Posted August 29, 2020 PeteS457, this is fringe case for us, well for me at least, as it's not something I've ever come across before. If you don't mind me asking. Are there any apps you run on the shield that require your original gmail account that couldn't be setup using the new gmail account? Link to comment Share on other sites More sharing options...
PeteS457 0 Posted September 3, 2020 Author Share Posted September 3, 2020 Just FYI. I never solved this dilemma, but I found out that I have an Emby Premiere key that had not been applied to the server I was trying to attach to which resolved my problem. Thanks for the help. I'm up and running on Shield now. Link to comment Share on other sites More sharing options...
ebr 14910 Posted September 3, 2020 Share Posted September 3, 2020 Glad you got it going. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted September 4, 2020 Share Posted September 4, 2020 9 hours ago, PeteS457 said: Just FYI. I never solved this dilemma, but I found out that I have an Emby Premiere key that had not been applied to the server I was trying to attach to which resolved my problem. Thanks for the help. I'm up and running on Shield now. That a nice "Find" Link to comment Share on other sites More sharing options...
PeteS457 0 Posted September 4, 2020 Author Share Posted September 4, 2020 No kidding. Link to comment Share on other sites More sharing options...
Pittro 7 Posted September 7, 2020 Share Posted September 7, 2020 Can someone answer this for me I have a Google account at my home in South Carolina my sister used my Google account up in New York to download the emby app so right now when she uses the emby app it goes straight to emby connect no other options.. I was thinking maybe by using my Google account her emby app is not working properly.... with another option can I do this have her uninstall the emby app then have her remove my google account from her shield then have her add her own google account then using her Google Play Store download the emby app again will that work Link to comment Share on other sites More sharing options...
Pittro 7 Posted September 7, 2020 Share Posted September 7, 2020 Also I dont know if I posted this earlier..but she is signed up to emby account ..I can login to her emby account on any device on my end..my shield..phone ..pc..ect. but she cant get nowhere past the emby connect screen at her home ..so I'm wondering that she might have to reinstall emby from her own Google account play store..any suggestions? Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted September 7, 2020 Share Posted September 7, 2020 Maybe app goes straight to emby connect because she doesn't have any local Emby server. She can tap on "Skip" to manual config. 1 Link to comment Share on other sites More sharing options...
Happy2Play 8273 Posted September 7, 2020 Share Posted September 7, 2020 Just now, Pittro said: Also I dont know if I posted this earlier..but she is signed up to emby account ..I can login to her emby account on any device on my end..my shield..phone ..pc..ect. but she cant get nowhere past the emby connect screen at her home ..so I'm wondering that she might have to reinstall emby from her own Google account play store..any suggestions? Sounds like your not configured for Remote connections. Have you looked and the External Connections section? https://support.emby.media/support/solutions/articles/44001849007-connectivity Link to comment Share on other sites More sharing options...
vdatanet 1549 Posted September 7, 2020 Share Posted September 7, 2020 1 minute ago, Pittro said: Also I dont know if I posted this earlier..but she is signed up to emby account ..I can login to her emby account on any device on my end..my shield..phone ..pc..ect. but she cant get nowhere past the emby connect screen at her home ..so I'm wondering that she might have to reinstall emby from her own Google account play store..any suggestions? The unlock is tied to the store account not Emby account, as long as you use the same store account it should work. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted September 7, 2020 Share Posted September 7, 2020 1 minute ago, vdatanet said: The unlock is tied to the store account not Emby account, as long as you use the same store account it should work. But she would then have to stay logged in with his google account. 1 Link to comment Share on other sites More sharing options...
Pittro 7 Posted September 7, 2020 Share Posted September 7, 2020 (edited) On my emby app in nvidia shield..if i click on my username at the top..I have an option to unlock app what does that do Edited September 7, 2020 by Pittro Link to comment Share on other sites More sharing options...
Pittro 7 Posted September 7, 2020 Share Posted September 7, 2020 So what you guys are saying if I unlocked my emby app on my end here in South Carolina.. she would be able to use my google account with the emby app she downloaded..so that that could be the problem then ?? Link to comment Share on other sites More sharing options...
Pittro 7 Posted September 7, 2020 Share Posted September 7, 2020 I do have a emby premiere account Link to comment Share on other sites More sharing options...
Carlo 4330 Posted September 7, 2020 Share Posted September 7, 2020 35 minutes ago, Pittro said: So what you guys are saying if I unlocked my emby app on my end here in South Carolina.. she would be able to use my google account with the emby app she downloaded..so that that could be the problem then ?? No she really wouldn't be able to do that unless you use the same main account on each box. She would have to stay logged in as you and couldn't go back to her own user account. Then if she wanted to purchase an app (any app) of her own it would be your account and your CC that gets charged. Not worth it for roughly $5. But since you said you have a Premiere account you have her covered anyway. So let her stay logged in using her own account and when she connects to your server she will be unlocked for free as your Premiere License can fully unlock up to 25 devices for everything including Live TV, and sync/download. Basically everything on these charts in the linked article would be available to her via your Premiere license! https://support.emby.media/support/solutions/articles/44001173099-emby-premiere-feature-matrix Do that make it very clear? Link to comment Share on other sites More sharing options...
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