CBers 6766 Posted July 27, 2021 Share Posted July 27, 2021 2 minutes ago, FrostByte said: YT trailers still work in Emby for Android and the web client. I think it's just ATV that isn't working. In ATV I get a picture and the spinning circle of death. Not seeing remote trailers in the Web Client, only local ones. In ATV I also get the CoD for remote trailers - local work fine. Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted July 27, 2021 Share Posted July 27, 2021 I don't have any local trailers for my TV shows, so I had to show trailers there. But yes, if there is a local trailer it won't use YT Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 27, 2021 Share Posted July 27, 2021 7 hours ago, FrostByte said: In ATV I get a picture and the spinning circle of death. But it is responsive, correct? Meaning you can just back out. Can I please get a log of that? Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 27, 2021 Share Posted July 27, 2021 14 minutes ago, ebr said: But it is responsive, correct? Meaning you can just back out. Can I please get a log of that? I've just submitted one, user is Master. Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 27, 2021 Share Posted July 27, 2021 20 minutes ago, CBers said: I've just submitted one, user is Master. Thanks. Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 27, 2021 Share Posted July 27, 2021 Is the Fire TV having the same problem for y'all? Link to comment Share on other sites More sharing options...
Essjay10 5 Posted July 27, 2021 Share Posted July 27, 2021 I'm having this problem too. Need anymore logs? If so, how do you get logs for the ATV client? Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 27, 2021 Share Posted July 27, 2021 15 minutes ago, Kewjoe said: I'm having this problem too. Need anymore logs? If so, how do you get logs for the ATV client? On what device? Link to comment Share on other sites More sharing options...
Essjay10 5 Posted July 27, 2021 Share Posted July 27, 2021 (edited) 30 minutes ago, ebr said: On what device? Nvidia Shield 2017 on latest 8.2.3 software Edited July 27, 2021 by Kewjoe Typo Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 27, 2021 Share Posted July 27, 2021 @ebr I have this same issue on Shield TV, Mi-Box S and Firestick 4K. Can produce logs on any of those if needed. Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted July 27, 2021 Share Posted July 27, 2021 3 hours ago, ebr said: But it is responsive, correct? Meaning you can just back out. Can I please get a log of that? Yes, I can back out of the trailer playback "usually". I sent you 3 logs and the first time I tried backing out and the app didn't seem responsive, but eventually it backed all the way out and exited. The second two logs I backed out no issues. Sent you 3 logs starting at 1950 EDT. User Rick. Link to comment Share on other sites More sharing options...
mike3821 61 Posted July 28, 2021 Share Posted July 28, 2021 11 hours ago, FrostByte said: YT trailers still work in Emby for Android and the web client. I think it's just ATV that isn't working. In ATV I get a picture and the spinning circle of death. I have the same issue on my shield. 1 Link to comment Share on other sites More sharing options...
xlerate 7 Posted July 28, 2021 Share Posted July 28, 2021 Glad I found this thread. Same issue. 2017 Nvidia Shield, Emby trailers work on desktop & mobile just not the shield. No blocks and using the default updated (unwanted) launcher. YouTube 1.07.07 works fine on its own. As others have mentioned, launching the trailer shows the splash image of that trailer then just spins indefinitely. Emby version 2.0.09g Link to comment Share on other sites More sharing options...
redaktorn 12 Posted July 28, 2021 Share Posted July 28, 2021 Hi, I have the same issue as reported by others in this thread. All my devices with Emby for Android TV system has stopped to play Trailers. (I have tested latest version 2.0.32 and also some old versions 2.0.02, 1.8.65) Emby web and Emby for Android works OK. It also works in Kodi with Emby-next-gen. My devices with problems are: Sony TV Bravia, Mecool KM6, H96Max_X3. I suspect it has something to do with updates in the Android TV system, considering that the problem affects only Android TV devices. Link to comment Share on other sites More sharing options...
Luke 37008 Posted July 28, 2021 Share Posted July 28, 2021 We are looking into it. Thanks for reporting. 1 Link to comment Share on other sites More sharing options...
MangoMC 50 Posted July 28, 2021 Share Posted July 28, 2021 Yes also no change here since my report. Nothing Disabled (yt etc) but Trailers doesnt work Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted July 28, 2021 Share Posted July 28, 2021 7 hours ago, redaktorn said: I suspect it has something to do with updates in the Android TV system, considering that the problem affects only Android TV devices. Agree, but trailers still work in ET for Android app on my Shield so the two apps must be handling trailers differently and the Google Android changes only caused ATV to stop working 2 Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 29, 2021 Share Posted July 29, 2021 Any update on this yet please @ebr @Luke ? Is it going to take some time to fix? Thanks. Link to comment Share on other sites More sharing options...
Luke 37008 Posted July 29, 2021 Share Posted July 29, 2021 We are actively working on it. Thanks. 1 Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 29, 2021 Share Posted July 29, 2021 1 hour ago, Luke said: We are actively working on it. Thanks. Is it a difficult fix then, as it seems to work in the Emby Android app on @FrostByte Shield? Link to comment Share on other sites More sharing options...
ebr 14903 Posted July 29, 2021 Share Posted July 29, 2021 28 minutes ago, CBers said: Is it a difficult fix then, as it seems to work in the Emby Android app on @FrostByte Shield? We don't know yet. Something changed at YT most likely. We're working on it. You can use the other app if this is something of extreme importance for you. Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 29, 2021 Share Posted July 29, 2021 7 minutes ago, ebr said: We don't know yet. Something changed at YT most likely. We're working on it. OK, thanks. 7 minutes ago, ebr said: You can use the other app if this is something of extreme importance for you. No it's OK, I'll live without trailers until you get a fix available, as the other app is nowhere near as user-friendly or eye-candy rich as the ATV app. 1 Link to comment Share on other sites More sharing options...
Luke 37008 Posted July 29, 2021 Share Posted July 29, 2021 1 hour ago, CBers said: OK, thanks. No it's OK, I'll live without trailers until you get a fix available, as the other app is nowhere near as user-friendly or eye-candy rich as the ATV app. What eye candy? The apps have the same layout. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted July 29, 2021 Share Posted July 29, 2021 I'd have to agree with @CBers. The Android app is ok but more generic in nature then the ATV app which has been tweaked like crazy by @ebr for a great ATV media experience UI wise. 2 Link to comment Share on other sites More sharing options...
CBers 6766 Posted July 30, 2021 Share Posted July 30, 2021 (edited) 17 hours ago, Luke said: What eye candy? The apps have the same layout. You obviously don't use the ATV app then. Hopefully your latest ET updates may make it look closer, but it's functionally is not as good as the ATV app. Functional issues have been brought up many times, but you have never dealt with them. There are some things the app does slightly better out of the box than the ATV app, but not many. Edited July 30, 2021 by CBers 4 Link to comment Share on other sites More sharing options...
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