Shafquat 0 Posted July 29, 2020 Share Posted July 29, 2020 I connected to an emby server, the media shows up but on both iOS app for Apple TV 4K and my iPhone 11 Pro no video plays. Files I tried streaming: high bitrate/low bitrate, h264, mkv, hevc I have also tried to use infuse 6 pro but after media showing up nothing plays. Same server, Works on chrome browser for iOS and on windows. any help will be appreciated Link to comment Share on other sites More sharing options...
Carlo 4328 Posted July 30, 2020 Share Posted July 30, 2020 You may want to talk to the server owner and ask to see if you are limited to only web or if you can use any device. Emby Server allows locking people to devices so that could be what you are seeing. Link to comment Share on other sites More sharing options...
Luke 36886 Posted July 30, 2020 Share Posted July 30, 2020 Hi, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks. Link to comment Share on other sites More sharing options...
Carlo 4328 Posted July 30, 2020 Share Posted July 30, 2020 I don't think he can provide logs as it's doesn't sound like it's his Emby server, just one he's connecting to. (unless I misunderstood). Link to comment Share on other sites More sharing options...
Luke 36886 Posted July 30, 2020 Share Posted July 30, 2020 Ok we will probably need the server admin involved in order to troubleshoot this. For instance, it could just be a general failure within the iOS app, or they may have disabled certain features on the server that could be causing this. Link to comment Share on other sites More sharing options...
Shafquat 0 Posted July 30, 2020 Author Share Posted July 30, 2020 Just now, Luke said: Ok we will probably need the server admin involved in order to troubleshoot this. For instance, it could just be a general failure within the iOS app, or they may have disabled certain features on the server that could be causing this. Yeah Luke, I am connecting to someone else’s server. I tried limiting playback bitrate to 4MBPS in the emby app and it plays. But not like on my Windows pc or the chrome browser on iOS where it just plays at the best possible quality without any issue. I will contact the admin and ask to share a server log, don’t know if they will comply. Link to comment Share on other sites More sharing options...
Luke 36886 Posted July 30, 2020 Share Posted July 30, 2020 That would be great, thanks. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now