xux1217 0 Posted July 13, 2020 Share Posted July 13, 2020 (edited) Hi, I found a problem in firefox. Have enabled the "extract subtitle" function. I chose an external ass subtitle, then play the movie, the subtitle can't display. But when playing the movie, I turn off the subtitle, then chose the external ass subtitle, the subtitle can display. I have checked the log file, if I direct play movie with subtitle, no http request for the subititle and when chose again the subtitle, the log file have the http request. emby server version: 4.4.3.0 firefox version: 77.0.1 (64-bit) emby server system version: Debian 10 client system version: mac os 10.15.5 Edited July 14, 2020 by xux1217 Link to comment Share on other sites More sharing options...
Luke 37049 Posted July 13, 2020 Share Posted July 13, 2020 Hi, most likely this is because the subtitle extraction is just taking a little bit of time. On some environments, the extraction could take several seconds or even several minutes. So then by the time you click it again, it's completed and is ready for use. Link to comment Share on other sites More sharing options...
neik 837 Posted July 13, 2020 Share Posted July 13, 2020 2 hours ago, Luke said: Hi, most likely this is because the subtitle extraction is just taking a little bit of time. On some environments, the extraction could take several seconds or even several minutes. So then by the time you click it again, it's completed and is ready for use. He is talking about external ass, so why would there be any extracting in the first place? Link to comment Share on other sites More sharing options...
Luke 37049 Posted July 13, 2020 Share Posted July 13, 2020 Let's look at an example. Please see how to report a media playback issue. Thanks. Link to comment Share on other sites More sharing options...
xux1217 0 Posted July 14, 2020 Author Share Posted July 14, 2020 Thanks for reply. There is screenshot in Firefox web developer: 1. First play movie, no subtitle request, time is 2020-07-14 08:58:01.664: 2. turn off subtitle, time is 2020-07-14 08.59.09: 3. Chose external ass again, and have the subtitle request, time is 2020-07-14 08:59:16.429: Below is the server log file, time is corresponding: embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37049 Posted July 14, 2020 Share Posted July 14, 2020 Can you try the online web app and let me know how that compares? http://app.emby.media Thanks. Link to comment Share on other sites More sharing options...
xux1217 0 Posted July 16, 2020 Author Share Posted July 16, 2020 On 7/15/2020 at 4:02 AM, Luke said: Can you try the online web app and let me know how that compares? http://app.emby.media Thanks. I have tried and the same as before, no subtitle show in first, and must turn on again. I enabled the debug mode, below is the server log, play time is 2020-07-16 11:19:13.861: embyserver(1).txt Link to comment Share on other sites More sharing options...
Luke 37049 Posted July 16, 2020 Share Posted July 16, 2020 Try instead just waiting a minute or so and see if the subtitles eventually start to show. Link to comment Share on other sites More sharing options...
xux1217 0 Posted July 16, 2020 Author Share Posted July 16, 2020 7 hours ago, Luke said: Try instead just waiting a minute or so and see if the subtitles eventually start to show. I have waited about 30 minutes, and no subtitle, unless I chose again the subtitle. I said there is no subtitle request at first, is it not strange? Link to comment Share on other sites More sharing options...
Luke 37049 Posted July 16, 2020 Share Posted July 16, 2020 Are you sure you selected the subtitles? Link to comment Share on other sites More sharing options...
xux1217 0 Posted July 16, 2020 Author Share Posted July 16, 2020 1 hour ago, Luke said: Are you sure you selected the subtitles? Yes, of course. I think the screenshot has prove it, this screenshot is in the embyserver(1).txt: First situation no this request: Link to comment Share on other sites More sharing options...
Luke 37049 Posted July 16, 2020 Share Posted July 16, 2020 I can't reproduce. Can you zip up some sample subtitles for testing? thanks. Link to comment Share on other sites More sharing options...
xux1217 0 Posted July 17, 2020 Author Share Posted July 17, 2020 9 hours ago, Luke said: I can't reproduce. Can you zip up some sample subtitles for testing? thanks. I tried other video, no this problem, so I checked the video format. Then I found the video format has some error, after fixed it, it's work. Thanks your help. Link to comment Share on other sites More sharing options...
Luke 37049 Posted July 17, 2020 Share Posted July 17, 2020 Thanks for the feedback. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now